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“Not Well-managed”

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Pacific Regis Beachfront Holiday Apartments
Kilcoy, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not Well-managed”
Reviewed 12 November 2012

The management here is not too worried bout looking after guests as they are not available after 5pm on a Friday night. Although there were signs in the foyer with a mobile number, they aere tiny and not in easily seen places. We had arranged for our key to be given to another person in our party, but this did not happen. We called a landline we googled, but no one got back to us until the next morning. As a result we had to share with another couple. My 6 foot 7 husband had to sleep in a single bed. The manager was rude and still charged us for two nights. Keys only allow guests to go to their own floor and our party was spread across four floors. We had to carry two keys going and coming back. There were no toiletries, few kitchen items, and the bathrooms were straight out of the 70's.

Room Tip: Do not come here - there must be better places on the Gold Coast.
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Joanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pacificregis, Manager at Pacific Regis Beachfront Holiday Apartments, responded to this review, 12 December 2012
We are disappointed that Joanne didn't enjoy her stay with us. It's true that the office closes at 5pm each day, but we managers live on site, and we answer the phone 24 hours a day - as she says, there are three different, very prominent signs in the foyer with instructions how to contact us - either on the intercom or on our mobile phone, and we don't understand why she didn't contact us. We have a very good security system, which only allows guests to access their own floor. If they want to see someone on another floor, there are arrangements we can allow - but Joanne didn't ask. And to say "there are no toiletries" is simply wrong - there is soap and full rolls of toilet paper in every unit. Some of the bathrooms are newer than others - that's why we are only 3.5 stars, and cheaper than a lot of our competitors. It's interesting that she didn't complain about our beautiful heated indoor pool and spas, and the fact that we have the most convenient spot in Burleigh. We do our best, but can't please everybody.
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70 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
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English first
Horsham, Australia
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 October 2012

Stayed on the 3rd floor, in a great appartment with everything a family with 3 kids needed...full kitchen, laundry, great views and best of all a very nice warm pool - which could be used on any day!! So close to the beach and great coffee shop right on the door step. We will be back!!

Room Tip: The beach views are worth asking for.
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  • Stayed October 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Joanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level 6 Contributor
94 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 299 helpful votes
Reviewed 5 October 2012

Everything that's already been said praising the Pacific Regis is true, management are friendly and helpful. The best thing about the Regis is the location, it cannot be beaten, within walking distance to restaurants, the beautiful James Street, it's right next door to a little coffee shop with beautiful coffee, surf club, park for children and the best walking/jogging track.
The views are superb, that beautiful sparkling ocean right next to us, so close you can hear it at night.
For price, value and position I doubt you could find better then the Regis.
p.s it was so nice to come back to it from the rat race surfers paradise is...

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
5 Thank ellietia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubbo, NSW
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 April 2012

My Husband & myself are regular guests at this wonderful place...we recently returned & thoroughly enjoyed our time as usual.The location is amazing "million dollar views" from every apartment....The units are well presented with linen & all supplies & nice & clean as well...The Managers are a lovely couple,very helpful if you need assistance etc;.
The pools & other facilities are scrupulously clean.Other advantages include a wonderful walking path across the road along the Burleigh Esplanade plus the beach..shops a walk away & great selection of eating places & a supermarket..what more could one ask for & to top this off the prices are very competitive!! ..We highly recommend Pacific Regis for a lovely relaxing stay..you will not want to leave!
Frank & Margaret Hagan

Room Tip: All rooms have great views!
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  • Stayed March 2012, travelled as a couple
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    • Location
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank Maggie2830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level 6 Contributor
105 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 12 March 2012

We have stayed at the Pacific Regis a number of times over the past 7 years. The rooms are standard Gold Coast fare. We choose a two bedroom apartment, the kitchen had the standard amenities, dishwasher, cooking utensils and well stocked crockery.

What we really like about Pacific Regis is:

A variety of takeaway and sit-down food outlets are within walking distance. We park the car in the underground carpark when we arrive and don't use it until we leave.

The patrolled surf beach is just across the road.

Views of the beach and surrounds are afforded from all units. Great for de-stressing.

There is a popular walking and exercise track across the road from the PR.

Other amenities that we have used include the outside pool, heated indoor pool with good access for the oldies.

The gym, if it is listed as such, is just an exercise bike and a piece of static equipment but I don't think I have ever seen them promoting it as a gym.

The onsite managers are practical and helpful. They were very keen for us to leave by the 9:30am checkout time. Everyone know 9:30 is early when in holiday mode and let's face it, not all the rooms get cleaned right on 9:30.

We certainly look forward to our next stay at Pacific Regis.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
4 Thank YingYang66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pacificregis, Manager at Pacific Regis Beachfront Holiday Apartments, responded to this review, 19 March 2012
Hi, great to hear you enjoyed your stay at Pacific Regis. Yes, checkout at 9.30 can be a hassle but late checkouts are available unless someone is coming straight into the unit after you, in which case the cleaners need to get in and do their thing. It is standard on the coast for a 9.30 checkout and checkin at 1.30 and our cleaners do their best to get going as soon as they can so that the ensure all units are ready on time.
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Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 October 2011

I always stay at the Pacific Regis when I travel to the Gold Coast. I have stayed there 6 times over the last 3 years and have booked to say there over the Christmas again this year. The location is perfect, with the beach right across the road, and plenty of places to eat within a short walk. It is also a short drive from Pacific Fair, Broadbeach and Surfers Paradise. The units I have stayed in have all been very clean and comfortable, with great views. The managers have always been very helpful and friendly with anything I've wanted to know or needed. The amenities are great too - the spas, pools and saunas are always clean and a nice break from the beach of an afternoon when the wind picks up.

Room Tip: The higher up you are, the better the view!
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  • Stayed March 2011, travelled as a couple
    • Value
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Helpful?
6 Thank HCrowie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pacific Regis Beachfront Holiday Apartments

Property: Pacific Regis Beachfront Holiday Apartments
Address: U 30 40 the Esplanade, Gold Coast, Queensland 4220, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Burleigh Heads
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 33 Speciality Lodging in Burleigh Heads
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Pacific Regis Beachfront Holiday Apartments 3.5*
Number of rooms: 58
Official Description (provided by the hotel):
Just Fabulous Pacific Regis Beachfront Holiday Apartments. Looking for a Good Value & budget family beach holiday? Pacific Regis has got the best spot in Burleigh, with prime beachfront apartments have spectacular views, particularly from premium units (see rates & specials page). Set in a relaxed and peaceful environment short walk to shops within easy reach of major shopping, dining and entertainment venues, beautiful place perfect and handy, no car required with Superb Hosts to look after you and your family while exploring the Gold Coast on stopover or holiday. ... more   less 
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