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“A huge disappointment”

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Pacific Regis Beachfront Holiday Apartments
Reviewed 28 July 2014

A huge disappointment! From the steps without ramp for wheelchair/ pram access to the unfriendly/ hardly operable reception it is a disappointment before getting to your room! Our apartment was outdated and musty almost like we were staying in the 70's and barely operable with around 5/20 working lightbulbs through out. No air con and heating consisted of a pint size old unsafe blow heater for the 2 bedrooms . Cleanliness was not up to scratch even a bonus used bar or soap left for us in the shower. A portable cot was requested and not available on arrival when we eventually tracked down reception the cot was cracked and un safe. The view that we paid a extra $50 dollars for mainly consisted of a run down apartment blocks washing and broken aerial, if you walked around the corner of the balcony (with no place to sit u can see the sea) what a bonus. The shower ( the one with the bonus soap) was more a dribble and the bath was rusty perfect for bathing baby. The toilet complete with skid marks at least flushed but be sparse as u only get one roll of toilet roll this is stated can and will not be replaced during your stay. I wish I could upload a few holiday snaps that we took of the apartment as a reminder of why not to book there! The location was good and the indoor pool was warm as a positive although the spa was dirty and the sauna not in use.

Room Tip: Book somewhere else!
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  • Stayed: July 2014, travelled with family
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4  Thank tallulabellelulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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49 - 55 of 72 reviews

Reviewed 15 June 2014

If you are after a great value apartment that is perfectly located away from the hustle and bustle of Surfers Paradise but with a village atmosphere then this is the place for you. We have stayed there many times and always enjoyed it due to the fact it is directly opposite the beach and extremely close to the thriving metropolis of James St, I can see why they call it the new Byron Bay. Its old but there are units that have been renovated to modern standards and then there are some older ones that are also avaialble. great place for a couple of weeks stay to escape the cold or a great spot for school holidays as it has heaps of pools and close to the parks for the kids. They have great views up to Surfers Paradise and beyond.

Room Tip: Rooms up higher have a great view. especially looking north to Surfers Paradise and the Islands
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  • Stayed: June 2014, travelled with family
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4  Thank Morgs1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2014

we lucked out here ..the apt we had prepaid for two weeks online from New Zealand along the road was not of a standard we had expected. We walked along towards the village and asked manager Brian here at Pacific Regis if he could accommodate us. He showed us an outstanding ocean front apartment, designer furnishings and everything we could wish for, spotlessly clean throughout. I returned to our original location and advised we would not be happy staying there and since we were at Burleigh for two weeks we forefeited unfortunately eleven of our prepaid nights but felt it was worth it. Pacific Regis is perfectly placed so close to the village, few minutes walk for the paper each morning, masses of eating places within five minutes away. We will certainly tell our friends and suggest they request the apt we had, and hope to return again soon. Managers Brian and Cheryl were extremely helpful to us.

Room Tip: I would request an upper because of the excellent views and peace and quiet
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  • Stayed: June 2014, travelled as a couple
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2  Thank vaimaanga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2014 via mobile

Good view if you get a corner unit.
Nice enough, but for the price we have stayed at better.
No smoking allowed even on the balcony!!
Due to past vandalism, you now have to contact management if you want to use the sauna, but theres no sign to tell you that!

Stayed: March 2014, travelled as a couple
2  Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2014

Apts. are nice with good location....but do not expect any help from the management...they are good for nothing...we had a/c issue...he said you fix it , you know better than I do..hot water issue...he said it will take min. 3 days..

Stayed: December 2013, travelled with family
2  Thank Sal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2014 via mobile

Great for a family trip more so than a romantic holiday, these clean, tidy and convenient apartments are in a perfect position with sweeping views of beautiful burleigh beach and esplanade. Close to all the restaurants, shops and a stones throw from trendy James Street. Good base for keeping out of the crowds of surfers but still being able to easily reach all the famous attractions of the Gold Coast. Highly recommended.

Stayed: January 2014
Thank teamcurlcurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2014

We know the area well so picked this for beachfront location - asked for (and got) unit high up with great views. It was very clean and stocked with everything you would need in the kitchen. No noise-even though stayed over Christmas -and very peaceful. No air con but fans did the job well
and kept us cool.

Room Tip: If possible, phone the hotel you want to book with - a personal polite chat will always get better s...
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  • Stayed: December 2013, travelled with family
    • Value
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Thank Anthony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pacific Regis Beachfront Holiday Apartments

Address: U 30 40 the Esplanade, Gold Coast, Queensland 4220, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Burleigh Heads
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 33 Speciality Lodging in Burleigh Heads
Price Range: £92 - £258 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pacific Regis Beachfront Holiday Apartments 3.5*
Number of rooms: 58
Official Description (provided by the hotel):
Just Fabulous Pacific Regis Beachfront Holiday Apartments. Looking for a Good Value & budget family beach holiday? Pacific Regis has got the best spot in Burleigh, with prime beachfront apartments have spectacular views, particularly from premium units (see rates & specials page). Set in a relaxed and peaceful environment short walk to shops within easy reach of major shopping, dining and entertainment venues, beautiful place perfect and handy, no car required with Superb Hosts to look after you and your family while exploring the Gold Coast on stopover or holiday. ... more   less 
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