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“Rude Staff - Great room but not the one we booked”

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Gemini Court Holiday Apartments
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Rude Staff - Great room but not the one we booked”
Reviewed 9 December 2013

We booked a superior ocean view one bedroom apartment. Upon arrival we were given a 2 bedroom (albeit very nice apartment) when I queried the view, or rather lack there of I was abruptly informed 'we are fully booked'. I asked if there was anyway the room we booked would become available - I mainly booked this hotel for the view, to which I received nothing but attitude. Perhaps they should review their bookings and not sell rooms/features that are unavailable? Or if it is a honest mistake perhaps make an attempt to not be rude to their customers.

  • Stayed November 2013, travelled as a couple
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Helpful?
3 Thank TomandSarah53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeminiCourt, Manager at Gemini Court Holiday Apartments, responded to this review, 4 April 2014
Thank you TomandSarah53 for your review. We are sorry to hear of your dis-appointment with your stay with us. We aim for all of our guests to leave their stay happy and refreshed. Please know your concerns have been noted.
We hope to accommodate you again to enjoy the ocean views and spacious apartments. Certainly in one of our superior apartments next time. They are stunningly refurbished and of a 4 and half star standard. We are sorry you missed the opportunity to enjoy all they have to offer.
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241 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
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  • Any
English first
Singapore, Singapore
Level Contributor
64 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 5 October 2013

After our seven night stay we considered ourselves very lucky to have found this place to stay in as it was very difficult to fault in any way. While the building is relatively old this meant that the rooms were larger and more spacious and that fixtures and fittings were more solid. We asked for an ocean view apartment, realising that this sometimes means you can catch a glimpse of the sea if you are standing on a bed, but not here. We had incredible views of the beachfront and the Surfers Paradise skyline from every room (other than the two full bathrooms) with a very generous balcony. The facilities were top class and the staff helpful and friendly. As this is not a hotel, the furnishings and decor will vary from apartment to apartment as it is the luck of the draw, but we were more than happy with what we got. The location was perfect and as Burleigh Heads is in the middle of the Gold Coast, excursions North, South and West were easy. Would rebook here without a second's thought.

  • Stayed October 2013, travelled with family
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Helpful?
2 Thank Kiwilah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeminiCourt, Manager at Gemini Court Holiday Apartments, responded to this review, 4 April 2014
Thank you Kiwilah for your review on our property. The views on offer from our spacious apartments are what we also consider a must to enjoy on your break away. We are glad you had a fabulous stay with us and look forward to welcoming you in the future.
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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 September 2013 via mobile

It's too old. Needs brand new all of it to make comfortable to stay. Great views sea & city. Great views of 5 wales at beach! Easy short walking to beach, cafes, shopping, rsl bowling club & more restaurants, mmm ice-cream!!!

  • Stayed September 2013
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Helpful?
5 Thank Hihow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 26 August 2013

Watching evening slowly fall over Burleigh Heads beach from the top floor of Gemini Court is an experience you won't soon forget. The apartment is well equipped with an ensuite for the master bedroom and full bathroom. Everything you need in the kitchen is provided and TV and DVD with cable TV available. The friendly staff at reception welcomed you to the units and were available if you had any enquiries about local tours or theme parks which are an easy drive. The apartments are an easy walk to cafes and restaurants on James Street. On most Sunday evenings there are fire jugglers and drumming....great way to end the weekend. Once visited you will return to Gemini Court.

  • Stayed July 2013, travelled with friends
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Helpful?
2 Thank kathieg22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeminiCourt, Manager at Gemini Court Holiday Apartments, responded to this review, 4 April 2014
Thank you Kathieg22 for your review. We must say that seeing fire jugglers really is an experience you shouldn't miss when staying with us.
The convenience of having all you need within walking distance allows you to really enjoy the beach side lifestyle as well. We hope to welcome you again for another memorable stay with us.
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Adelaide, Australia
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 July 2013

We stayed at Gemini Court Apartments in July .We have stayed about 5 times and the apartments all vary some have good lounges some not so good. When we make our booking we tell them which one we don't want and the reason why. Overall we have been satisfied apart from a few small details. Yes the hill is a problem but it's worth it for the fantastic views.

  • Stayed July 2013, travelled as a couple
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Helpful?
3 Thank shirley g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 July 2013

We had a 4 night stay for ourselves and our 2 kids (aged 3 and 5). This hotel is in a great location - lots of places to eat close buy and a large supermarket only 5 minutes away by car. About a 15min drive to surfers paradise and 30 min to the theme parks.

We were on the 15th floor (top floor) of the south tower and had a great view up the coast to surfers. There was absolutely no noise whilst we were staying there either which is a big plus when you have children going to bed early.

My only complaint about this accomodation was the lack a couple of "necessities" that you don't really want to buy when you are only there for such a short time - no flannels in the bathrooms, no dishwashing detergent or dishwasher powder and no sponges in the kitchen to wipe benches etc. They did say you can purchase the detergents from reception but I think a small amount in the room to start would be a great idea.

  • Stayed July 2013, travelled with family
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Helpful?
3 Thank Sara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springvale, Australia
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 July 2013

Arrived late at night, instructions were clear to collect our key and layout of the premises. Lots of room and everything we needed was there. We had a 2 b/r unit in the South Tower, beds were huge and bathrooms were a dream.

Room Tip: facing the surf would be good also the hinterland where we were. Foodworks grocery shop is good and...
See more room tips
  • Stayed July 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank AustraliaMardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gemini Court Holiday Apartments

Property: Gemini Court Holiday Apartments
Address: 45 Hayle St, Gold Coast, Queensland 4220, Australia
Region: Australia > Queensland > Gold Coast > Burleigh Heads
Amenities:
Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool
Hotel Style:
Ranked #15 of 32 Speciality Lodging in Burleigh Heads
Price Range (Based on Average Rates): £
Hotel Class:4 star — Gemini Court Holiday Apartments 4*
Number of rooms: 49
Official Description (provided by the hotel):
Located opposite the patrolled Burleigh Beach, Gemini Court Holiday Apartments offer self contained apartments where every apartment has an ocean view! Our large, comfortable apartments offer all the requirements for a perfect holiday – a full kitchen, laundry, spacious living area and private balconies with gorgeous ocean views. With easy beach access, beachfront cafes, restaurants and the National Park on our doorstep, your holiday is assured to be relaxed, fun and memorable. The theme parks are close-by, hiking is at hand in the hinterland and of course the golden sand of the 40 kilometre stretch of Gold Coast beaches gives you plenty to do. If you like a slower pace, simply sit on your private balcony and enjoy that magic view.Gemini Court Holiday Apartments offers resort facilities including a heated pool, spa, BBQ area (overlooking the beach), sauna, tennis court, secure underground parking, free Foxtel and access to high speed internet. The relaxed village atmosphere of Burleigh Heads extends to our resort, where our friendly staff would love to meet you – come and get some insider’s tips on the best places to go, eat and play. Throw in the free use of DVD’s, boogie boards, board games and toy boxes and Gemini Court Holiday Apartments is the perfect location for your holiday. We look forward to welcoming you to Gemini Court Holiday Apartments – the best view on the Gold Coast! ... more   less 
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Also Known As:
Gemini Court Holiday Apartments Hotel Burleigh Heads

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