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Reviewed 18 April 2017 via mobile

Room 207 was dreadful.
We returned to stay as we enjoyed our last stay. We enjoyed the location and facilities tgat the hotel offers. The 2 bedroom unit was dirty and tired. Everything needs to be down to bring it back up to standard. Starting with paint, new carpet, new bed and replace the 3 missing blinds.

We won't be returning as they knew of the problems with the blinds etc and they still thought it was ok for us to spend 3 night's there.
It's not ok to take people's hard earned money and give them a product that's not up to standard.

Date of stay: April 2017
Trip type: Travelled with family
1  Thank Resort602139
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MonacoMgr, General Manager at Monaco, responded to this reviewResponded 19 April 2017

Thank you for taking the time to write your review.

Its just a shame that you couldn't bring any of your concerns to our attention whilst you were staying here or even after your stay when I contacted you personally.
We pride ourselves on our customer service and cleaning standards, we know how important this is to create amazing memories. Therefore we are always extremely proactive in repairing any issues that are encountered during a guest stay.

We've had many guests stay in Unit 207 and mention that its a great unit and they love how much of a view their is considering it is one of our standard apartments and not a full water view.
The only issue we are aware of is that a blind in the living area had come loose and the bracket requires some additional attention however we are looking at replacing this style of blind in the apartment. However if these blinds were closed you wouldn't be able to enjoy that gorgeous view.

I hope you were still able to enjoy the beautiful Caloundra surrounds.



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Reviewed 13 April 2017

The location was ideal but the accommodation was only average considering the price tag. The room was dusty and smelly and no amount of airing got rid of the foul odor. The bed was also very uncomfortable. Lumpy on one side and terrible to sleep across because it was 2 singles rather than a king mattress. I expected better for pricetag.

Date of stay: March 2017
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank MarinaG2812
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MonacoMgr, General Manager at Monaco, responded to this reviewResponded 19 April 2017

Hi Marina G,

Thank you for taking the time to write your review on Monaco. I'm extremely disappointed that you didn't bring your concerns to reception for our immediate attention at the time.

Monaco prides itself on our cleanliness and customer service so had you notified us of either of the issues you mentioned above as soon as you experienced them we would have these rectified to ensure you a beautiful hassle free stay.

We hope you still enjoyed the gorgeous surroundings Caloundra has to offer and wish you a great day!

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Reviewed 5 April 2017 via mobile

My partner and I stayed at the Monaco for a week for my birthday ( March-April) It was just as described on trip advisor . The apartments were modern, beds and pillows were a dream to sleep on , it had everything you needed for a week ( or longer ) stay . Fully equipped kitchen for cooking and laundry , the views were breathtaking with a huge balcony's to sit and enjoy your meals and the stunning views over the beach or city of Caloundra . Nice cafe at the bottom of the resort that serves a great breakfast and good coffee and cakes ( entry from the hotel foyer 😉) also great amenities ( games room,library, lounge,spa,pool and sauna ) The staff were lovely , very professional and helpful , booking, check in and out were easy . The Monaco is central to everything from cafes, restaurants, banks , pubs , the beach , and the markets which they have on Friday nights on the beach out front and Bullock street Markets on a Sunday ( there is also an entry door from the Monaco straight out to bullock street ) must visit the markets, heaps of great food vans, gifts and live music . I will definitely be planning my next vacation with the MONACO it' really exceeded my expectations , Thank you guys for a wonderful and relaxing birthday , well worth the money , can't wait to return -thanks again Sharon and Vic

Date of stay: April 2017
Trip type: Travelled as a couple
1  Thank 1shazz1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 April 2017

Stayed recently for 6nts in a 2 bedroom apartment. JUst the BEST... rooms are great. Two bedrooms - 2 bath rooms! perfect!! THe view and aspect were amazing. Great car-park underneath, and able to accommodate the second car no problem. The cost was worth every part of the facilities provided. I would stay here again without comparing to any others in the the local area.!! THanks Monaco!

Date of stay: April 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
2  Thank Brendan360
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 March 2017

This is the third time we have stayed at Monaco. We spent a week in late March. The room was clean and comfortable, and the staff members were fantastic. This resort is well located, close to Bulcock Beach and the boardwalk. We had a lovely cruise with Caloundra Cruises, which the staff arranged for us.

We highly recommend this resort.

Date of stay: March 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Patricia D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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