WE stayed in a top floor waterfront unit. The view was fantastic and the location was very quiet. Check in clerk was very unfriendly and hardly spoke to us (he seemed annoyed that we arrived at midday, even though we went to lunch and realised check-in was 2.00pm). The ground floor restaurant, again great views but food average and pricey. The owner was also very unfriendly and kept moving couples from larger tables to smaller ones (even though it was Monday and hardly anyone was dining).
We expected our unit to be tired and in need of updating after seeing the website photos and reading comments here, but we booked for the location and waterfront position and $165 seemed reasonable for this. However, we did not expect the dirt and dust and stained upholstery on the cane sofa. This place is really rundown! There were 3 big signs warning of a $690 fire brigade call-out fee if the alarm went off (that's why they removed the toaster, which could be obtained from reception if you signed a form agreeing to pay the $690 if the smoke detector was activated) The sign also advised that steam from the shower or from cooking on the hot plates can also set off the smoke detector, so we did not cook anything and were careful about boiling water in the kettle.
The rooftop deck was noisy as the big air conditioning units for the building are up there, so I can't imagine using this as a restful place to read or use the sun lounges. We could even hear the air conditioners from our unit.
I agree with an earlier comment that the 'receptionist' was so unfriendly and uncaring that he would not have done anything if you complained to him.
We were glad we only booked for 1 night and were glad to check-out at 8.30am.
Would not recommend this hotel in it's current condition and hope it gets a much needed renovation and change of staff who will show some enthusiasm and at least greet guests with a 'hello.
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