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“Shame about the Air Con”

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Breakfree Grand Pacific Resort Sunshine Coast
Ranked #3 of 16 Hotels in Caloundra
Certificate of Excellence
Reviewed 19 December 2010

The hotel is well situated and good value for money at a peak time of year. However of our 6 night stay at a very humid time of year, we had functioning air conditioning for only one night. And this wasn't just us as we spoke to other guests who had the same trouble. The furnishing was adequate apart from the beds which were extremely hard.

  • Stayed: December 2010, travelled with family
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Thank mymummy_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandpacgm, General Manager at Breakfree Grand Pacific Resort Sunshine Coast, responded to this reviewResponded 28 December 2010

Dear Mymummy, Thank you for your recent comments regarding your stay with us. Please accept my apologies that not all the facilities in your apartment were in working order when you stayed with us. Unfortunately this circumstance was out of our control and rainy weather made it difficult for contractors to rectify the problem immediately due to access. We appreciate your feedback and we hope to have the opportunity to welcome you back to Breakfree Grand Pacific Resort again soon.
Regards
General Manager Kyla Sippel

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Reviews (872)
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839 - 845 of 872 reviews

Reviewed 27 August 2010

We stayed here for two nights and found the location was great - right in the middle of the town and backing onto the waterfront - and there were lots of restaurants around for eating out. We did think that the decor was a little tired and while the apartment wasn't spotless, it was generally clean. The pool was a little chilly for me but the kids enjoyed it - there is a lot of building work going on (but was fenced off) around the pool area but we were not disturbed by the noise even though our room was on the pool level. The reception staff were helpful and friendly. We weren't expecting five star accommodation so we weren't disappointed. The apartment was spacious enough for the four of us and we enjoyed our stay here.

  • Stayed: August 2010, travelled with family
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Thank F0urOfUs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandpacgm, General Manager at Breakfree Grand Pacific Resort Sunshine Coast, responded to this reviewResponded 10 September 2010

Dear F0urOfUs, thank you very much for taking the time to review your recent stay at BreakFree Grand Pacific. We certainly boast the perfect location; it is a matter of parking the car and walking the coastal walkways to get to where you are going. We are in walking distance of everything you need to make an enjoyable holiday. The building work was just some remedial works for the pool but none of this work was disruptive to our guests and has now been completed. Our staff take a lot of pride is customer service so thank you for making comment. All our apartments are fully-self contained making them very spacious and comfortable for families or groups. We hope to see you again as one of our valued guests.

Regards
Kyla Sippel
General Manager

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Reviewed 25 August 2010

We stayed in this resort last week for 2 nights in one bedroom ground floor. The room was close to pool, very pleasant, clean. Location was by the beach. Price was reasonable. We were very pleased with th room till night time. The whole night , either generator for the restaurant or airconditioning for the building, above the room was unbearable. We can understand that this is the old hotel that was refurbished so the rooms look good but machines still old. But we wonder whether the noise is within the Australian standard noise level.

  • Stayed: August 2010, travelled as a couple
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2  Thank SandySydneyAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandpacgm, General Manager at Breakfree Grand Pacific Resort Sunshine Coast, responded to this reviewResponded 10 September 2010

Dear SandySydneyAus, Thank you so much for taking the time to review your recent stay at BreakFree Grand Pacific. The noise levels experienced by yourself was a result of a faulty air ventilation for the car park vents. Once this issue was bought to our attention we were able to correct the problem, and thank you for assisting us in recognising the issue. Unfortunately without staying in the apartments, we sometime miss issues like this as they only pose a problem when the resort is quiet and surrounding noise is not masking the sound. I do apologise for this inconvenience as I note that this was the only factor that influenced what would have been a great stay. I also note that overall you rated your stay as a one point? However you have marked the rest of your experience eg location, cleanliness quite high. We understand that sleep quality is very important and we hope that you will come back to the resort to experience it as you originally intended. We are sure we can provide you with a more positive experience now this issue has been rectified.
Regards
Kyla Sippel
General Manager

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Reviewed 19 July 2010

Very nice high rise facility located across the street from the inlet. Had nice view from the balcony overlooking the inlet and Bribie Island. The hallway had a nice view of the Glass House Mountains. The facility was clean and comfortable with a kitchen that was stocked with appliances, utensils and dishes. The staff were friendly and helpful. The facility did not have broadband access but would support a dial up account if you had one. We did not, but were directed to a very friendly internet cafe less than a block away. The facility is near a number of restaurants and shops and has ready access to the beach. The furnishings were clean and comfortable, but not overly stylish.

  • Stayed: June 2010, travelled with family
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Thank MissouriRambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandpacgm, General Manager at Breakfree Grand Pacific Resort Sunshine Coast, responded to this reviewResponded 10 September 2010

Dear MissouriRambler, Thank you so much for your lovely reveiw of BreakFree Grand Pacific. We are very pleased that you and your family enjoyed your stay. Our staff are always very happy when they get positive comments as we take great pride in our guest service. I am glad you found the units view stunning and that the facilites suited your purpose. We hope that you choose to come and stay again and share your positive experience with family and friends. Once again thank you for taking the time to comment, we appreciate it.

Kindest Regards
Kyla Sippel
General Manager

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Reviewed 13 June 2010

After booking for two nights was telephoned at 12noon on the second day as we were accessing our apartment after being out, only to find out the key had been deactivated, the room double booked, no apology or offer of another room!

  • Stayed: June 2010, travelled with family
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Thank Jas72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandpacgm, General Manager at Breakfree Grand Pacific Resort Sunshine Coast, responded to this reviewResponded 18 July 2010

Dear Jaz 72, Thankyou very much for taking the time to review your stay with BreakFree Grand Pacific. I believe we are aware of your booking which was originally for one night. Unfortunately due to the high occupancy we were unable to extend your stay in the same unit as per your request. Other units were available and offered however our notes show that you chose not to room move. I do apologise that we were unable to assist you by extending your stay. If in the future you would like to return to our Resort please contact the Resort direct and we will be more than happy to accommodate you in your preferred apartment for the duration of your stay.

Kindest Regards
Kyla Sippel

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Reviewed 22 April 2010

I had read the reviews of the Grand Pacific but still decided to book and stay for 4 nights as it was well priced compared to other accommodation in Caloundra over the Easter break.
The positives: the room was huge,the views great and the amenities (pool, spa, sauna etc) were excellent. The location was great too!
The negatives: the room was rather dirty (there was hair in the bath when we arrived and a used toilet roll on the floor). We also were not aware that the rooms were not serviced, while there was a washing machine provided - the reason I booked the holiday was to relax so having to wash our own towels and linen did take away from the relaxation. There was also no room service but there was a kitchenette where we could cook our own meals. The BIGGEST negative was the complete lack of staff. Most times we walked past reception, there was no-one there. One afternoon there was a fire alarm and we needed to evacuate. All the people from my floor stood together and waited...and waited...and waited...no staff came to us to tell us what was happening and when we could go back. We eventually returned to our rooms guessing that it was okay to return.

Not too sure if I would stay there again, it was well priced and we did enjoy ourselves - just a little bit too dirty and the lack of staff was strange.

  • Stayed: April 2010, travelled with family
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Thank Aussie_Girl149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandpacgm, General Manager at Breakfree Grand Pacific Resort Sunshine Coast, responded to this reviewResponded 18 July 2010

Dear Aussie_Girl 149, Thankyou very much for taking the time to review your stay, and your kind comments in regards to the value for money and location. We are very lucky to be located right on the beachfront and back onto the main shopping precinct – perfect location! Regarding the servicing of the rooms, we are advertised as fully self contained apartments, therefore all rooms are equipped with full kitchens and laundries. I am sorry you were not aware at the time of booking as all of our marketing does state as such. In regards to the fire alarm, the assembly points are checked by staff and the fire brigade do make an announcement also to advise that it is safe to return. I apologise if you were not informed on this occasion. Once again, we do appreciate all feedback.

Kindest Regards
Kyla Sippel

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Reviewed 4 April 2010

Carpets and bedspreads were badly stained, mould in shower and spa, kitchen was dirty with floor in need of a good mop. Well below standard of all other '4 star' rooms we have stayed in. Did have balcony as advertised on website but only room for one chair. Would not stay there ever again.

  • Stayed: February 2010, travelled with family
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2  Thank BrisbaneBeachfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandpacgm, General Manager at Breakfree Grand Pacific Resort Sunshine Coast, responded to this reviewResponded 5 April 2010

Thank you for taking the time to provide feedback on your recent stay. This is not up to our usual standard and I apologise for any disappointment you experienced during your stay. The apartments are currently going through refurbishment, which will enhance the overall presentation of the rooms and also the guest experience. The housekeeping issues have also been addressed with our housekeeping dvision. Although your experience was not as intended we do appreciate your feedback as we are able to act accordingly and curtail further re-occurance of such issues.
Regards
Kyla Sippel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Breakfree Grand Pacific Resort Sunshine Coast

Address: 100 Bulcock St, Caloundra, Queensland 4551, Australia
Region: Australia > Queensland > Sunshine Coast > Caloundra
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Caloundra
#3 Luxury Hotel in Caloundra
Price Range: £75 - £236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Breakfree Grand Pacific Resort Sunshine Coast 4*
Number of rooms: 113
Official Description (provided by the hotel):
BreakFree Grand Pacific is an idyllic location for a resort holiday only 50 metres from Bulcock Beach. Choose from 1, 2 and 3 bedroom apartments available in garden, water view and roof top styles. The garden apartments have a private patio and garden views while the water view apartments feature a balcony and look out over the ocean and beyond to Pumicestone Passage. Roof top apartments have great views along with a private roof top or courtyard barbeque with a 4 seat outdoor spa bath. Apartments include air conditioning, cable TV, DVD player, balcony or patio, stereo system with CD and a spa bath is featured in most. From a prime waterfront location resort facilities include a heated lagoon pool and 2 spas, gym, games room for the kids, sauna and meeting facilities for up to 130 delegates. Nearby natural wonders include the Glasshouse Mountains, Blackhall Range National Park and Pumicestone Passage Marine Park. ... more   less 
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Also Known As:
Breakfree Grand Pacific Resort Sunshine Coast Hotel Caloundra
Breakfree Grand Pacific Caloundra

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