We were quiet excited about our booking and received a welcome message the next day but we were let down by the owners who then decided to cancel our fully paid booking after 2 days with only a remark of "double booked" all of a sudden. No apology or any alternative dates were offered which isn't very professional. Unfortunately the timing of this cancellation has made matters worse as our credit card cut off period has ended and there is no sight of a refund as yet even though 24 hours has elapsed which leaves us in limbo in trying to book something else. If the refund arrives my account will be in credit but not in the billing period to which this booking was charged at. I tried to contact 1800 support but ended up being transferred to an overseas operator who was not confident in providing me timing details of the refund for Australian timezone. This whole experience has made us very wary of using this site.
Thank you to our host for our stay. Lots of little extras that made it such an easy & enjoyable trip. Would stay here again
The location is ideal,near to beaches and also good for shopping or eating out.Can be reached by Brisbane airport transfer door to door.Local buses are very near to all different places.Swimming pool and Gym on site.Very friendly and helpful staff.
We were greeted very warmly by owners relative and met personally Helen when we very sadly had to say goodbye.
We stayed in this apartment for 3 nights in March and really loved our stay!! The apartment was very well equipped, clean and had all the mod cons. They'd included some really nice touches with toiletries in the bathroom, a helpful homemade booklet with local information and advice and even chocolates!
The apartment had secure parking and was in walking distance to the shops, beaches and some great restaurants. The view was a bonus too!
We'll definitely be back next time we're in town.
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