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“Fantastic for families on long stays”

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Pandanus Mooloolaba
Certificate of Excellence
Reviewed 12 February 2014

Our family stayed at Pandanus Apartments for 3 1/2 weeks in Jan 2014 and thoroughly enjoyed it. The apartment was great, the resident managers very obliging and welcoming, great location 1 block back from the beach (the waterfront accommodations are much noisier), 2 car parks which was brilliant, 5 minute stroll to the supermarket, can't speak highly enough of it.

Stayed: January 2014, travelled with family
2  Thank Gina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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98 - 104 of 120 reviews

Reviewed 31 January 2014

Level 8 great views of Hinterland and some Ocean Views. Size perfect for a family of 6. Everything we needed and desired was available at this huge apartment. Peaceful and quiet except: We got new neighbours at some point and had noisy small kids, noisy parents. Once this group left a group of young adults arrived and they liked their loud music. But this had to do with Guests social behaviour, this had nothing to do with the high quality facilities.
Internet Service: This has nothing to do with the apartments as it is a business called myport . The Internet is so slow and is not worth buying for hourly rate or daily rate.
Thanks to the Amazing cleaners that came in once a week to make our apartment fresh and clean. Thanks Management for their hospitality.

  • Stayed: January 2014, travelled with family
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3  Thank wookietwinkiejake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2014

We were kicked out at 9.30pm without the opportunity to get our belongings from the room and were told to sleep on the beach by a man in reception with no shirt on, laughable customer service at best. The most unreasonable, rude, aggressive people I've dealt with in the industry he refused to tell us his name or if he was the manager while his wife (I'm guessing) hissed at us over his shoulder. Admittedly there was an UNOPENED beer ACCIDENTALLY dropped in the foyer out of the bottom of a box being carried but the reaction was ridiculous we were treated like criminals at best probably closer to animals. Stay away if you don't like walking on egg shells when you've paid $300 per night (which they refused to refund any of even though we stayed none of the two nights we booked)
When we returned the next day to retrieve our belongings he again was overly aggressive, refusing to give us his name, position at the Pandanus or a reason for making us sleep on the beach, he had taken my car keys from the room (which is totally illegal) and wouldn't return them until he had the room keys back

  • Stayed: January 2014, travelled with friends
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3  Thank sn00py777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PandanusMooloolaba, Owner at Pandanus Mooloolaba, responded to this reviewResponded 17 February 2014

We just wish to add some real facts for any guest reading this review, if in any doubt PLEASE read all of our other reviews. These guests arrived outside the hotel amongst a large group. The group dropped several cartons of beer on the car park before dropping a whole carton of beer (not a bottle) at the main entrance blocking the doorway with broken glass and a pool of beer spreading across the doorway. They verbally abused staff and then threatened them, the police were called and it was the POLICE THAT EVICTED THEM . The whole incident was captured on security footage. Other guests had to tip toe around the mess before we were able to clean it up. The other guests praised us the following day for getting rid of these drunken louts! We now understand they were a gang from Surfers on a bucks party.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013

We loved it. The location is perfect and the living areas are huge. It's relatively new so everything is in good condition. Each apartment has two balconies, one facing east and one west so you can have sun or shade any time of day. The management team are extremely friendly and helpful. We had a problem with our drier and it was fixed the next day.

Only drawback is the bed is a double which felt a little small and the linen is not at the same quality as the rest of the amenities.

  • Stayed: October 2013, travelled with family
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4  Thank flyme2themoonviart66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

I just travelled to Mooloolaba 2 weeks ago with a bunch of friends to compete in the Sunshine Coast Half Ironman. We had a group of 11 people and had 2 apartments.

The apartments are huge, very clean and we made use of the pool and spa post race. We had a large amount of people, bikes and gear but there was ample space for everyone. Would highly recommend this place to groups and families. Great location also. Short walk to everything and it was handy as we were in and out a lot registering for the race, food shopping etc - we did not need a car.

The only bad thing I have to say is that the pillows were awful.

Will be back racing next year!

  • Stayed: September 2013, travelled with friends
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4  Thank AshleighAussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

Great location, amazing spacious apartments for our family of five and a great price. Superb facilities, had everything we needed, kitchen, utensils, bathrooms, laundry, amazing. Super quick walk to beach and shops. We wouldn't stay anywhere else. Thanks!

Room Tip: If you have kids, stay on level 2 close to the pool, then you don't need to go up and down lifts...
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  • Stayed: September 2013, travelled with family
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1  Thank Jodie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2013

I stayed at Pandanus recently with my partner and toddler, and the apartment was just lovely - bigger than our own house! The kitchen and furnishings were modern and very clean - no dust in sight. The couches and bed were very comfortable, and my toddler had a double bed to himself in his own room.

I don't like to pay a lot of money only to be wishing I was in my own house, and I certainly didn't get that feeling here. It really felt like 'home' for the week.

The secure underground car-parking was great, and the apartment is only a five minute walk to the beach and the main esplanade. We are already planning our holiday for next year!

  • Stayed: August 2013, travelled with family
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2  Thank anevinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pandanus Mooloolaba

Address: 15-21 Smith St, Mooloolaba, Queensland 4557, Australia
Region: Australia > Queensland > Sunshine Coast > Mooloolaba
Amenities:
Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #5 of 29 Speciality Lodging in Mooloolaba
Price Range: £89 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pandanus Mooloolaba 4.5*
Number of rooms: 35
Official Description (provided by the hotel):
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