wow so many similar experiences on here, we thought it was just us!
we stayed here in january, and it was a terrible atmosphere.
the rooms are fine, the place is nice with a pool and lots to do,
but the staff were just plain rude and obnoxious, it was like staying in a jail.
there is a VERY clear divide between the people who stay longer and people just passing through, i understand that they must get all sorts of idiots that pass through and make a nuisance but even still, how hard is it to be friendly?
late one afternoon we were scolded very nastily by a male staff member to be quiet (this is just in the afternoon around 6, in the pool talking and laughing), then the very next night it was fine for the same staff member and his crew to be shrieking and carrying on up until 9pm - complete double standard and just plain victimising outsiders.
like another reviewer on here, we also had an issue with 'security guys' popping into our room un-announced - without even a knock prior. we think this is because while some of our group had left to go into the town, one of our other friends stayed behind, but the staff must have assumed she was out also and decided to poke around our room, which was quite scary for a lone female. when confronted, they said they had a noise complaint - but our floor was quiet, and the room would have been quiet and lights out when they came to investigate, so why not knock? when we asked at reception the next day about it, they were unaware of any noise complaints.
after 10pm the common room is closed, and if you're caught outside of your room for too long (im guessing this only applies to 'outsiders') the staff will watch on the security cameras, and will practically run up the stairs just to ask you what the hell you're doing and to get back in your room or leave, then go back to their staff common room and continue their private party. its great that they are so strict to ensure everyone gets a good night's sleep, but teamed with such a hostile demeanour was just....well weird. I think this place would do better with some management around, not leaving it entirely up to other backpackers to run the place.
we ended up making friends with a couple of other short stay travellers who were also feeling very excluded and basically kept to ourselves.
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