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“Very disappointed”
Review of Mantra Sirocco

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Mantra Sirocco
Ranked #1 of 16 Hotels in Mooloolaba
Certificate of Excellence
Reviewed 25 July 2014

I thought I had picked a great apartment hotel in a great location .

The location was amazing but the apartment was extremely disappointing ...
It was a surprise for my sister but when we walked in to the apartment the furniture looked like
someone had been second hand shopping .
Even down to a broken plate under a vase in the lounge.

I did call to see if they could move us as it wasn't what over a $325 a night apartment should be but they were busy so there was no others available .
So we opened a bottle of wine but when we got the wine glasses out they were filthy. It looked
Like greasy hands had been all over them and each one we pulled out was the same .
We then started looking and there was also cups and plates filthy.
My bathroom mirror had toothbrush splashes all over it, soap scum in the second bathroom and the list went on .
The most disappointing is not one manager even bothered to address our complaints that we advised reception staff of.
Not in any hurry to stay there again for the price !

Room Tip: Don't pay until you see it
  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
5  Thank Relaxingsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraGM, General Manager at Mantra Sirocco, responded to this reviewResponded 22 August 2014

Dear Relaxingsun,

Thank you for your comments and feedback regarding your stay with us.

We thank you for bringing the housekeeping issues to our attention and are regretful that we did not have the opportunity to rectify these during your stay with us. Please be assured, we have since followed up with our housekeeping department to ensure that the required standards of checks are being conducted times.

Once again we do apologise for any inconvenience caused.


Kind Regards,
Simon Kirch
General Manager
Mantra Sirocco

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429 - 435 of 546 reviews

Reviewed 15 July 2014

Many hotels sell themselves on the quality of their beds and sleep. I can truly say that this is not the claim to fame for the Mantra Sirocco. The beds are extremely basic, old slatted beds which creak badly and have only old, innerspring mattresses on top-which twang musically. After three nights of no sleep, the staff went to some trouble to provide us with a better mattress. Whilst this was an improvement, the slat bed still creaked. In this day and age, this is simply unacceptable in a hotel which purports to be of reasonable quality-and Mantra should know better. We were told that the beds throughout the facility are all the same. May I suggest that the management team speak with the Alto Hotel in Melbourne, which, for less money and with far better service, provided some of the best sleeps I have experienced in an hotel? Location is lovely, but hard to enjoy with no sleep

Room Tip: Bring your own bed
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank Diane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraGM, General Manager at Mantra Sirocco, responded to this reviewResponded 22 August 2014

Dear Diane P,

Thank you for sharing your experience, regarding your recent stay.

We note your comment regarding the bed quality and apologise for any inconvenience. As suggested, we certainly rank the quality of our beds very highly and was disappointed to hear we feel short on this occasion.

Again, thank you for your comments.


Kind Regards,
Simon Kirch
General Manager
Mantra Sirocco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

Mantra Sirocco certainly offers apartments with great views and although other reviewers have commented on the lovely clean and modern apartments I think this just comes down to luck. Our apartment was very dated and in need of a facelift. You need to run the showers for at least 5 minutes until the hot water runs to full temperature. For $300 per night surely a hair dryer could be included

Room Tip: I tried to request a room but they didn't really offer that so good luck Go for the northern end...
  • Stayed: June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank LKL47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraGM, General Manager at Mantra Sirocco, responded to this reviewResponded 22 August 2014

Dear Annelie B,

Thank you for your comments and also for taking the time to share these with the wider Trip Advisor community.

Please be assured we are continually undertaking ongoing improvements, within the rooms and public areas, and have noted your comments for review.

Regarding the hot water, this has since been upgraded however please accept our apologies for any inconvenience during your stay.


Kind Regards,
Simon Kirch
General Manager
Mantra Sirocco

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Reviewed 6 July 2014

If location and views are a priority, Sirocco is the place! It is located right in the middle of the tourist strip at Mooloolaba and handy to all the dining options and beach. Apartments are large and modern and very clean with the only downside for me being the double bed as I'm 6ft 3". We only stayed one night but could have easily stayed longer. The staff were excellent and really friendly. If we were staying longer we would have self catered as the kitchen looked great but if you want to dine out I would recommend coffee and breakfast at the cafe directly below Sirocco. It is called "Cafe Mooloolaba" and has very, very good coffee (they have a special coffee menu with different types of beans) and excellent, cheap food. It is not as fancy as some of the other restaurants along the strip but it was terrific. Tip: get some ingredients for a pizza and a nice bottle of wine and chill on the balcony at sunset. One of the best views in town, loved it!

Room Tip: Grab a high floor for the best views.
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank T-TEMPLEMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraGM, General Manager at Mantra Sirocco, responded to this reviewResponded 22 August 2014

Dear T-TEMPLEMAN (Senior Contributor)

Thank you for your outstanding review. The staff was very pleased to hear of your experience and always appreciate a 5 star rating.

It’s fantastic to hear that you were able to enjoy the nearby cafés and facilities on offer. In the meantime, we look forward to you returning.


Kind Regards,
Simon Kirch
General Manager
Mantra Sirocco

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Reviewed 4 July 2014

We loved staying at the Sirocco. Perfect location, awesome views and one of the best pools on the strip. Apartment was modern and clean with all the necessary facilities but the best part is definitely the pool area which has stunning beach views. It does get the morning sun though and is usually shaded over by about 2 so keep that in mind when planning your day. You are also in walking distance of everything.

Room Tip: Ask for a room above the 5th floor for the best views
  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RobTan21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraGM, General Manager at Mantra Sirocco, responded to this reviewResponded 22 August 2014

Dear RobTan21

Thank you for your review and 5 Star Rating (three in a row).

We are pleased to read you enjoyed your stay with us. We agree, the location is perfect and with easy access to Mooloolaba Esplanade, right at the front of the resort.

We look forward to welcoming you back to Mantra Sirocco for your next coastal getaway.


Kind Regards,
Simon Kirch
General Manager
Mantra Sirocco

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Reviewed 2 July 2014

Fantastic location with 180 degree views of the beach and ocean. Directly above the shops but no nightclubs nearby to be noisy, spacious, clean and fully self contained apartments.
Apartments are serviced every week. No need to take linens or towels or beach towels.
Lovely heated pool and spa, gym and BBQ area
Great spot!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank Rochelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraGM, General Manager at Mantra Sirocco, responded to this reviewResponded 22 August 2014

Dear Rochelle W,

Thank you for taking the time to share your thoughts and experience regarding your recent stay with us.

We are delighted to read that you enjoyed your stay and were able to make the most of the facilities, including our heated pool, gym and BBQ.

Thanks again for posting a (5 star) review, and we look forward to welcoming you back to Mantra Sirocco in the near future.

Kind Regards,
Simon Kirch
General Manager
Mantra Sirocco

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Reviewed 12 June 2014

We stayed at the Mantra Sirocco on a long weekend for my mother's birthday. The Mantra provided secure parking, large apartments, fantastic views and polite staff. The pool was heated and our 2yr old loved the children's wading pool. The location is spectacular so close to the beach, ample restaurants right on the street and plenty of shopping. I would highly recommend families to stay at this resort. We had a wonderful time and exceeded all expectations. Thanks Mantra for adding to the magic of Mooloolaba.

Room Tip: Ocean view is worth every penny!
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 514DB2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraGM, General Manager at Mantra Sirocco, responded to this reviewResponded 16 June 2014

Dear 514DB2013,

Thank you for your outstanding review. The staff were very pleased to hear of your experience and always appreciate a "5 star" rating.

It’s fantastic to hear that as a family, there was something for each of you to enjoy. We hope we can exceed your expectations again on your next stay.

Kind Regards,
Simon Kirch
General Manager
Mantra Sirocco

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Sirocco

Address: 59 - 75 The Esplanade, Mooloolaba, Queensland 4557, Australia
Region: Australia > Queensland > Sunshine Coast > Mooloolaba
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Mooloolaba
#1 Luxury Hotel in Mooloolaba
#1 Top resorts Hotel in Mooloolaba
#3 Romantic Hotel in Mooloolaba
Price Range: £150 - £330 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mantra Sirocco 4.5*
Number of rooms: 41
Official Description (provided by the hotel):
Mantra Sirocco features spacious well appointed 2 and 3 bedroom apartments with gourmet self-contained kitchens with sleek marble and granite finishes as well as spectacular views over Mooloolaba and a spa bath. For those seeking that extra indulgence, the 2 bedroom penthouse located on level ten of the resort offers a private rooftop spa and barbecue. All rooms feature air-conditioning, private balcony, cable TV and internet access. The property offers a range of leisure facilities and guest services such as a heated swimming pool, spa, fully equipped gym, barbecue and complimentary secure undercover parking. Located just downstairs from the resort guests will find the Esplanade, full of cafes and bistros as well as boutique stores which will keep you entertained for hours. Mantra Sirocco, located opposite the beachfront, is a short drive to popular attractions like Underwater World, Australia Zoo or the Eumundi Markets, the ideal accommodation for a Sunshine Coast family holiday. ... more   less 
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Also Known As:
Mantra Sirocco Hotel Mooloolaba
Sirocco Resort Mooloolaba
Sirocco Hotel Mooloolaba

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