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“We loved Oceans!”
5 of 5 bubbles Review of Oceans Mooloolaba

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Oceans Mooloolaba
Ranked #2 of 15 Hotels in Mooloolaba
Certificate of Excellence
Main Beach
Level Contributor
4 reviews
“We loved Oceans!”
5 of 5 bubbles Reviewed 27 January 2013

Oceans was the most enjoyable stay we've had in many years! The units still few new, the view is fantastic and the staff are great. We stayed a week in January and it was the most relaxing time we've had in a long time. Everything is near by with a great choice of cafes and restaurants and supermarket a stone's throw away.

Room Tip: The higher floor shave better views and quieter.
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank XanaduManager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceansM, General Manager at Oceans Mooloolaba, responded to this review, 15 February 2013
We thank you for your lovely comments and we are very happy you enjoyed your stay at Oceans.
We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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355 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Brisbane, Australia
Level Contributor
65 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 14 January 2013

There is no denying that Oceans is a well appointed serviced apartment. The rooms are well laid out, clean and the furniture and appliances are of good quality (although aging). The location and service are brilliant. We had an excellent holiday and its probably the best in Mooloolaba. With that out the way, you should be aware that it is a serviced apartment and in Mooloolaba (albiet the best family beach destination on the Sunshine Coast). BUT It isn't 5 star hotel quality (they're apartments), it isn't Port Douglas, Noosa or any destination with a high level of restaurant quality in the region. You will be charged for every concievable extra. (including the nespresso pods, wifi, movies,restocking milk) The small touches aren't there (poor quality linen / towels), it's stocked with Aldi products in the kitchen (not a local providor), they ran out of pool towels and supplied bath towels, there's no BBQ on site (you can hire one for $20), the housekeeping is sparse and at the bare minimum (not fully restocking and not fully cleaning the rooms). In the case of an apartment which charged $400 a night, I wouldn't even mention it, but charging over $700 a night one would expect the small touches and an all inclusive service. So if you can afford the per night rate, definatley go, but don't expect to 'wow'd' by Oceans or you will be disappointed. (and make sure you bring your own Nespresso pods!)

Room Tip: Bring your own Nespresso pods, Try to get a room on floors 5 and above (the lower ones are too close...
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank OB5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceansM, General Manager at Oceans Mooloolaba, responded to this review, 16 January 2013
We appreciate your comments and we agree with you that we are not a 5 Star Hotel but we are a 5 Star Self Contained Apartment Complex.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 9 January 2013

Stayed here for five nights in mid November with my pregnant wife for our honeymoon and had a wonderful time. The front desk staff are all very helpful and accommodating. They always greet you with a smile whenever you walk in the front door or exit from the elevator.

The location is perfect, surrounded by restaurants, shops, cafes and opposite the beach.

The apartment itself was extremely modern and clean and the bed was extremely comfortable. The views from the floor to ceiling windows were amazing (especially during the thunderstorm on the second evening). The housekeeping staff really do an excellent job each day. The pool area was top notch and a real treat to use.

As it was our honeymoon, I ordered the rose petals on the bed which even extended into the bathroom and they also included a lovely candle.

We’re so happy that we chose Oceans and would love to return in the future as a family.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ants48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceansM, General Manager at Oceans Mooloolaba, responded to this review, 16 January 2013
We are delighted that you enjoyed your Honeymoon with Oceans and all Oceans had to offer. We thank you for your comments and wish you luck with the new member of your family soon to arrive and look forward to welcoming you back as a family in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
53 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 1 January 2013

On our previous two visits to Oceans I gave it five stars and a great review because it really deserved it. So we were really looking forward to our week in Mooloolaba over Christmas. The design of the apartments and the location are really fantastic and you can't beat these fantastic windows with the perfect sea view.
We were therefore really disappointed to find that the television in the sitting room wasn't working - not that you go to the beach to sit and watch the TV but its really annoying when you can't watch it. I won't bore you with the TV details, suffice to say that despite the fact that we reported the fault when we arrived, the technician didn't arrive with the replacement set top box until we were leaving a week later which was really galling. Apparently the contractor kept letting them down - I would suggest they change contractors fairly quickly instead of putting up with shoddy service.
Half way through the week we were offered a change of apartment but whilst we appreciated the offer it wasn't really feasible to move everything so they gave us a bottle of sparkling wine and chocolates.
Unfortunately these apartments are beginning to get tired - rug in sitting room very dirty and badly needing shampooed, chipped sink, rust on the lamp base, etc..
We decided to just get on with our holiday and not get too annoyed about it all and even considered staying an extra night but our final verdict was that these apartments are too expensive to put up with bad service so the next time we go up the coast we'll go somewhere else.
Note to Manager: please don't bother to reply to this comment as we would rather you had taken the time to solve our problem and perhaps contact us to explain why you weren't getting anywhere with it instead of passing this on to the receptionist to tell us.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ozecosse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceansM, General Manager at Oceans Mooloolaba, responded to this review, 2 January 2013
Unfortunately over this extremely busy Christmas period we did have a lot of trouble getting our technician out. We offered you the option to move to another apartment on Boxing Day but you refused as it was inconvenient for you. My reception staff did reiterate their concerns at the time that they could not guarantee a technician as he had not returned our calls but were doing our best. When the technician attended you sent him away as you were watching the cricket on the TV and could he come back later.
In regards to wanting to stay an extra night you actually asked me the Manager for the availability and we did not have anything available for your extra night as we were unfortunately fully booked.
We appreciate your comments and are disappointed that our best efforts during this period did not seem to have satisfied you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 December 2012

We are very picky travellers. We booked for three nights and ended up staying four (we cancelled accomodation we had booked elsewhere for the fourth night as we didn't want to leave!). Fantastic location. Opposite beach/ rock pools. Coles just out the back within walking distance. Fantastic restaurants underneath. Highly recommend the Italian one and they do takeaway as well (fantastic to eat out on the veranda overlooking the ocean). Short drive to Sunshine plaza and sizzler if you are looking for some family activities. Short drive to Big Pineapple and walking distance to underwater world. Very clean. Fantastic ammenities in rooms. Morrissey toiletries are devine! Room service daily was wonderful. Staff super helpful and accommodating. Pool area lovely and again very clean. View is heaven. I hope they can keep up this standard and keep everything fresh as we will be back next year!

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Janet J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceansM, General Manager at Oceans Mooloolaba, responded to this review, 2 January 2013
It was nice to read your comments with an overview of Mooloolaba and what it has to offer you as a Guest of Oceans. Thank you for the appreciation of the service you received from all staff. We look forward to welcoming you back next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 24 November 2012

This is a fantastic place to stay. we stayed in 2 bedroom suite with the pool right outside our door. From the moment we opened the door we were wowed by it. It was clean roomy, flashy everything you could want to enjoy and relax and relax we did. The kids loved their room and the pool right outside the door. With a place like this theres no need to look for anywhere else to stay in Mooloolaba, if you dont stay here you will be greatly dissapointed, this is from personal experience. Oceans is well worth it. We'll be back =)

Room Tip: 2 Bedroom Suite
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JasonLewis34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceansM, General Manager at Oceans Mooloolaba, responded to this review, 2 January 2013
It was great to read that your experience at Oceans exceeded your expectations and your family enjoyed all Oceans had to offer and we look forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 November 2012

An outstanding apartment with all facilities needed for a 3 couples holiday over five nights.
Great rooms and facilities with a view to dream of over the ocean. Greta location to all facilities and beach. Well recommended

Room Tip: 3 couples level 9 room Room
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ports62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceansM, General Manager at Oceans Mooloolaba, responded to this review, 2 January 2013
Thank you for taking the time to comment we look forward to welcoming you back on your next visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Oceans Mooloolaba

Property: Oceans Mooloolaba
Address: 101-105 Mooloolaba Esp | PO Box 1081, Mooloolaba, Queensland 4557, Australia
Phone Number:
Region: Australia > Queensland > Sunshine Coast > Mooloolaba
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Mooloolaba
#1 Family Hotel in Mooloolaba
#2 Luxury Hotel in Mooloolaba
#2 On the Beach Hotel in Mooloolaba
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Oceans Mooloolaba 5*
Number of rooms: 46
Official Description (provided by the hotel):
Oceans Mooloolaba Beach, the only 5 star Mooloolaba Resort, is perfectly positioned directly opposite Mooloolaba Beach and in the center of Mooloolaba Esplanade. Walk out the door and choose from dozens of great restaurants, boutique shopping outlets and watch the ocean waves sparkle on the stunning Mooloolaba beach. 46 exquisite self contained luxury apartments and penthouses feature state of the art facilities, smart technology and modern design details. ... more   less 
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Also Known As:
Oceans Mooloolaba Hotel Mooloolaba

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