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Coco Mooloolaba Apartments
Certificate of Excellence
Mackay, Qld
Level Contributor
80 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Didn't enjoy this at all...”
Reviewed 2 October 2012

Coco Mooloolaba are serviced apartments, however, you will incur a $50 charge on checkout if you do not remove the rubbish, do the dishes, and leave it neat and tidy. It was like walking on eggshells the whole stay living in fear of judgement day.

Deluxe (?) rooms views face directly to old shabby buildings a stone's throw away, definitely no views there and privacy is an issue. Of course you may draw the blinds, and then feel totally claustrophobic.

The beds, come as a surprise as queens, they look more like a double. They are incredibly low quality, hard and the pillows are just wrong. With footsteps and plumbing noises from above, and the pathetic mattress, sleep was ephemeral.

Showering. I had to run around in it to get wet. The shower head was.. sparse.

If you book and are guaranteed an ocean facing room, then it might be worthwhile.

But, if you love a comfortable bed, a great shower, fresh towels daily, mind paying $50 if you forget to take your rubbish out, then this is definitely not the place for you.

Room Tip: Ocean facing only
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank msqMackay_Qld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne M, Manager at Coco Mooloolaba Apartments, responded to this review, 7 October 2012
In reply to msq.Mackay
Coco is a holiday accommodation rental complex. When staying more than 7 nights a service mid-stay is provided. All apartments have full laundry facilities for the convenience of our guests. If on check out we find the apartment to be left in an unreasonable state we would then advise the guests and a charge of $50 applied. Like many accommodation places we have this notice in the apartments. We always think the best of our guests and the $50 charge is very rarely applied.
We always advise guest enquires our deluxe apartments do not have an ocean view, it is the guests choice if they book a deluxe or an ocean view apartment.
The shower head is adjustable to cater to guests preferences. If the guest had contacted Reception re the problem we would have advised how to adjust the shower head.
Re the bed mattress we would have provided an egg shell overlay for their comfort - again a phone call to Reception.
We alway appreciate feed back and do our utmost to make sure our guests stay are comfortable. We would always attend immediately to any guests needs if they bring it to our attention.
Regards
Gary & Anne Coco Mooloolaba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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220 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
new zealand
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 September 2012

we walked up to hotel to check out rooms for a two night stay. Reception was super friendly and showed us two rooms. the rooms are spotless and modern. We stayed in 703 with views of the ocean and a reasonably sized balcony. Being one road back from the beach it is quieter than being on the main road but still had great views.It is a one minute walk to shops, restaurants and the beach. we would definitely stay here again.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maggic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne M, Manager at Coco Mooloolaba Apartments, responded to this review, 10 October 2012
Dear Maggic - Thank you for your recent feedback from your stay with us here at Coco last month. It is always nice to hear from our guests that they have had a good experience and our team members are friendly and helpful. We look forward to your return to Coco in the future.
Kind Regards
Gary & Anne - Resident Managers Coco Mooloolaba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lower Hutt, Wellington, New Zealand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 September 2012

We have had several holidays here and really love it. We booked a two bedroom apartment on the top floor (803) and enjoyed the splendid ocean views and having breakfast on the huge balcony in the morning sunshine. The new owners are very nice people and will work hard to keep this building competitive in this market. What we particularly like about both the one bedroom and two bedroom units, after having stayed in both, is the roominess, the newness and cleanliness, the views, the location and the quiet. Being a new building the noise insulation is very good, you never hear neighbours. Being able to throw open the doors to the balcony from either bedroom or living room is a great feature. I always swim in the sea, but the pool gets plenty of use, even in "winter" (August) as they call it on the Sunshine Coast. We would definitely recommend Coco and we certainly expect to be back before long.

  • Stayed August 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne M, Manager at Coco Mooloolaba Apartments, responded to this review, 10 October 2012
Dear Barry W
Thank you for the wonderful feedback regarding Coco. It is great to hear you were happy with the size of our apartments. We are so pleased you enjoyed your stay and we look forward to welcoming your return.
Kind Regards
Gary & Anne - Resident Managers Coco Mooloolaba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SW Queensland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 August 2012

We stay here in mid January, have done so for 3 years running and it is our favourite place at Mooloolaba.

Rooms are modern, well equipped and our kids' school friends often seem to gather here while deciding what to do next.

It is a little removed from the main thoroughfare and as a result feels more private. Plenty of ocean to look at and lovely managers. We love the look of the building as well.

Room Tip: We always stay on the north side. We did inspect a room on the southern side but prefer the NE aspec...
See more room tips
  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IVisit2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne M, Manager at Coco Mooloolaba Apartments, responded to this review, 10 October 2012
Thank you for taking the time to write your review on Coco.
We are pleased to hear you enjoyed your 3rd stay here with us and we would look forward to welcoming your return to Coco when next planning a holiday break.
Kind Regards
Gary & Anne
Resident Managers Coco Mooloolaba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wagga Wagga, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 August 2012

We have just returned from a month at Cocos on First Ave. We had a 2 bedroom apartment, all mod cons, spacious, sunny and scrupulously clean. A 5 minute stroll to all shops, beach, restaurants etc. The BBQ and pool area, which we used several times, were excellent and perfectly maintained. Husband and wife Gary and Anne and all staff members went out of their way to make our stay a memorable one.Particular thanks to Margaret at reception for her help with all our inquires and the extras that she so kindly did for us.
Thank you all.
Aileen & Peter

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aileen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne M, Manager at Coco Mooloolaba Apartments, responded to this review, 10 October 2012
Dear Aileen and Peter
Thank you for your feedback and we are so pleased to see that you enjoyed your stay with us. It is experiences like yours that we strive to achieve and are extremely happy to hear our friendly team provided you with helpful service during your stay. We hope to welcome you back to Coco.
Warm Regards
Gary & Anne
Resident Managers Coco Mooloolaba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 21 August 2012

We recently stayed at Coco with our 5 month old son & found the apartments to be beautifully presented & in a great location only a short walk to the Esplanade. Management were very helpful when we having trouble with Austar. A great place to stay.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maxco12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne M, Manager at Coco Mooloolaba Apartments, responded to this review, 10 October 2012
Maxco12
Thank you very much for choosing to stay with us. I am happy to hear that you liked our property and enjoyed your visit and the level of service provided by our team.
We would look forward to welcoming you again when next visiting Mooloolaba
Kind Regards
Gary and Anne
Resident Managers Coco Mooloolaba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Benalla, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2012

We have just spent 10 days in a deluxe 2 bedrooom unit. These units are in a excellent location one block off the esplanade, which means you dont have the normal noise level of traffic, or late night party goers, but close enough to the restaurants that you dont have to walk too far to eat, and around the corner from the supermarket/bakery/bottle shop which makes it handy for supplies without needing to drive. The units were very clean & tidy, staff were excellent & helpful with recommendations of what to do, and the units have everything you need including a plastic dinner set for our 2 year old to use, and buckets & spades & boards in reception to borrow instead of bringing or buying your own. They also had a good selection of books that can also be borrowed while staying there.
Pool & spa were very tidy & clean, and there is a great BBQ area to cook near the pool.
The only negatives were, you couldn't lock the door to the balcony with a key, so whilst no one can get in, kids could open the sliding door quite easily by flicking the lock to get out (not good if you have very active kids that like to climb), and the ensuite in our main bedroom was a open bathroom (not sure if it is the same in all rooms though), so when you or your partner goes to the toilet & your lying in bed....you & certainly hear them & pretty much see all of them, so we ended up using the 2nd bathroom toilet if someone was still in bed.
We will certainly be back as the value for money was well worth it.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TJ4054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coco Mooloolaba Apartments

Property: Coco Mooloolaba Apartments
Address: 79-83 First Ave, Mooloolaba, Queensland 4557, Australia
Phone Number:
Region: Australia > Queensland > Sunshine Coast > Mooloolaba
Amenities:
Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 30 Speciality Lodging in Mooloolaba
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Coco Mooloolaba Apartments 4*
Number of rooms: 35
Official Description (provided by the hotel):
Coco Mooloolaba Apartments offer opulent one and two bedroom apartments with exclusive facilities such as pool, spa and landscaped BBQ area. COCO is a luxurious holiday apartment complex in Mooloolaba. Located in the heart of Mooloolaba only 400 metres from Mooloolaba's famous beach and 100 metres to Mooloolaba's Esplanade renowned for it's cafes, restaurants and boutiques. ... more   less 
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Also Known As:
Coco Mooloolaba Apartments Hotel Mooloolaba

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