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On the Beach Holiday Apartments
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Reviews (311)
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All reviewsblue marlintop flooracross the roadone bedroom apartmentminute walkair conthe kitchenself cateringwashing machine and dryerperfect locationocean viewliving areaquiet roada stones throwswimming areabbq areacomfortable stay
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Reviewed 29 March 2014

My review would mirror the same as the one from Jan 15, 2014 “Giant room, great beach location!” We were 2 people in the Oceanview, 2 bedroom apartment (#34). The blinds being old and not blocking the early morning sun out were an issue for my travelling partner, but not for me as I was happy to see the morning sun. She put up blankets on her windows. My additional comments are; staff was great and very helpful with our tours! The room was clean but not spotless as the cutlery drawer was dirty (we washed it). The cushions on the couch were old and not very appealing to sit on. I put a towel on them before sitting down. There was a burnt out light bulb, the clock in the kitchen didnt work. Little things but annoying. I reported these things the first day and they were never fixed while we were there (6 nights). Over all though I loved staying there. I am a new traveller and didnt really know what to expect but was happy. I would go back for sure!

Room Tip: Be aware that this is an apartment/flat. Basics are included but you do need to bring things such as paper towels, beach towels, tissue, laundry detergent. They can be purchased in the office or at the local supermarket (15 min walk). Bicycles can be rented at On The Beach which is great!
  • Stayed: March 2014, travelled with friends
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Thank JrSrTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaSpeer, Owner at On the Beach Holiday Apartments, responded to this reviewResponded 2 April 2014

Thank you for your Review and great, honest feedback.

Since reading this I have been into the apartment you mention and have issued a detailed report to the Owner. Of course the cleaning issues are not his doing and I have addressed these with staff. Thank you for being so understanding and forgiving of these.

As for maintenance issues not being fixed during your stay, I was the one who took the maintenance report (bulb and clock) from you and thought you mentioned you didn't want it done whilst you were in house. These were attended to on the day of your departure. I am sorry about this misunderstanding. Normally we attend to Guest issues immediately they are reported - unless advised otherwise.

As a new traveller, you have done really well to put up with these things. As you mention, they are only little, but shouldn't happen. Thank you for your feedback. Honesty leads to improvement and we are always looking to improve in such a competitive market. Little things need to get done and we have again made changes to the way we do things as a result of this Review. If you ever do get back to stay with us again, I can assure you they won't happen again.

Regards
Melissa Speer - Manager

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Reviewed 7 March 2014

just back from 4 fab weeks at these apartments, we stayed in a 1 bed room (no 14)nice room, all the cleaning staff were brill Melissa and kevin were very helpful , could not fault the apartments or staff .go their you,ll love it . also thanks to mercury direct for making it possible

Room Tip: room 14 3rd floor corner best position
  • Stayed: February 2014, travelled as a couple
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3  Thank baggieken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaSpeer, Owner at On the Beach Holiday Apartments, responded to this reviewResponded 26 March 2014

Sounds like you had a ball. Thank you for letting us and others know. I know the UK is a long way, but I'm sure we will see you again :)

Kind regards - Melissa (Kevin says thank you too!!

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Reviewed 26 February 2014

Three of us spent 8 nights here just before Christmas in the middle of a fairly hectic month's trip to Australia. As a "mid-holiday holiday" it was perfect. Our apartment on the the third floor was clean & spacious with excellent facilities throughout. The views from the lovely balcony over the ocean were spectacular. The apartment was close to the amenities of Trinity Beach - 5/10 minute walk only. Trinity Beach itself is small and fairly limited but perfectly adequate for a quiet, peaceful and relaxing stay with some good bars and restaurants all within walking distance.
Staff in the hotel were most helpful and obliging throughout our stay - booking trips for us and even helping with the luggage up the stairs when we arrived in the dark and were unable to find our apartment!

Overall, we had a thoroughly relaxing week in this lovely part of the country and would recommend Beachfront Apartments without hesitation.

  • Stayed: December 2013, travelled with family
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Thank alan P P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaSpeer, Owner at On the Beach Holiday Apartments, responded to this reviewResponded 26 March 2014

Thank you for taking the time to provide this feedback. We are so happy to hear you enjoyed your stay. Welcome back anytime!
Kind regards, Melissa - Owner

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Reviewed 27 January 2014

We stayed in a fab apartment in Trinity Beach-its about 20 mins from downtown Cairns but its a tiny place with a road of hotels and a fab beach. You can get buses into Cairns-a lot cheaper than a taxi which costs $60 AUD.
Its also not far from Kuranda.
The flat was large and very comfortable-there is free WiFi -which works on the balcony!

Room Tip: A room overlooking the sea is best
  • Stayed: December 2013, travelled as a couple
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1  Thank Cliff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaSpeer, Owner at On the Beach Holiday Apartments, responded to this reviewResponded 2 February 2014

Thank you for your kind review. Not quite a top score in all areas and we would welcome further feedback from you, especially where sleep quality is concerned. If we can know what apartments people stay in, then we can attend to areas which require attention. Overall, it sounds like you enjoyed your holiday, which is what we aim for on every occasion. We hope to see you again in the future. Kind regards, Melissa - Manager

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Reviewed 19 January 2014

Awesome start to the new year thanks to On the beach holiday apartments. Melissa was extremely helpful for organising all our tours and recommending things to see and places to go. So much done but still so much more to do when me & my partner do return. The apartments were clean, well kept and up to date and we wouldn't stay any where else. Would highly recommen.

  • Stayed: January 2014, travelled as a couple
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2  Thank adzz93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaSpeer, Owner at On the Beach Holiday Apartments, responded to this reviewResponded 2 February 2014

Was great to have you stay with us. So many new visitors come to our Property after being referred by family and friends. This is the best way for us to let as many people as possible learn about what we have to offer. Trinity Beach is a great destination and being so close to the patrolled beach, you couldn't be staying in a better Property. Thanks for your kind words. We are so pleased you loved it here.
Regards, Melissa Speer - Manager

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