On our arrival at check-in a staff member told me that you should’ve booked through to us directly and we would’ve given you 15% discount on total bill. I mentioned to her, I have 2 nights for free through Expedia because we are staying for 8 nights and paying for 6 nights. We were extremely disappointed with the poor services from this place mainly because there is no daily service to the apartment except if you stay for 7 nights there is only one complementary room service which is just change of towels and doing the bed not even changing the bed sheets. There is very basic tea, coffee and toiletry facility on arrival, guests need to supply their own for the rest of stay. There was only one toilet roll which we ran out on the 2nd day, when I approached to the office for a toilet roll the staff member was not even prepare to give a roll which may costs 50c and we paid $280 a night for two bedrooms apartment. From my unpleasant experience at this place, I would suggest think carefully if you wish to stay at this place because of poor services they provide to the guests. Another example is the WIFI facility which is not available in the apartment, it is only available in the reception area and people were sitting outside the reception area for WIFI service up until late night to use WIFI services. Guests are required to stay for 7 or more days in order to be able to use the WIFI facility, it requires login and password which guest has to obtain from the office and it only valid for 7 days, only one device can use it at any time. I must admit Vicki was very helpful and friendly, she has organised our trip to the reef and provided info and some maps for our other activities during our stay.
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- Also Known As:
- Blue Lagoon Hotel Trinity Beach
- Blue Lagoon Resort Trinity Beach, Cairns Region, Australia