Stayed here for one night on the 6th March.Arrived late,upon seeing our room was confussed to find we had been put into a cramed bunk dorm.I had asked for a room with three separate single beds!So we ended up using another bed in a injoining room off the shared bathroom that was empty.I was charged a extra $75 to my card without any phone call.The next day i phoned to sort it out,i offered to pay a additional charge of $33-what we payed per person originaly-to cover the changing of the sheets.The owner said no way it had to be $50 min,she was aggressive in her manner and tone of voice,it ened up taking to the 22nd March to get a $25 refund after numerous e-mails.Dealing with the owner was the worst experience i`ve ever had in customar service,she was unresonable and rude and i would never stay there again!
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- Also Known As:
- Bicheno Backpackers Tasmania