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“Definitely does NOT live up to its 5 star luxury classification.”
Review of Peppers York Cove

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Peppers York Cove
Ranked #1 of 4 Hotels in George Town
Certificate of Excellence
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Definitely does NOT live up to its 5 star luxury classification.”
Reviewed 5 January 2014

We recently spent a couple of nights at this hotel. The location offers convenient accessibility to the wineries however the aesthetics and feel of its neighbouring surroundings significantly detracts from its appeal. The dining and bar areas are reminiscent of an RSL club. The room was sufficiently spacious but NOT 5 star standard. The pool and gym areas are very mediocre. Generally it lacks the ambiance you would typically associate with a 5 star hotel, including the calibre of service. A good base to explore the wineries if you are a wine buff - definitely not a destination in its own right. Overall a very underwhelming experience.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sinceremente
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan_Golley, General Manager at Peppers York Cove, responded to this review, 14 January 2014
Dear Sinceremente,

Thank you for your comments and review of your stay at Peppers York Cove - Tamar Valley. It is disappointing to hear that your expectations of our property were not met and if you have any specific examples of where you were let down please email me directly at the property as we are always looking for ways to improve our service delivery and exceed our guest expectations. We are regularly making changes and adding to our décor to create an ambient environment for our guests.

Peppers York Cove does not advertise as a 5 star luxurious hotel but we do advertise ourselves as a 4.5 star service apartment resort with a mixture of Deluxe Hotel Rooms as well as 1,2 & 3 Bedroom, fully serviced apartments. We market ourselves as the gateway to the Tamar Valley Wine Route and are by far one of the better resorts in regional Tamar Valley as a majority of our trip adviser reviews reflect.

Cove Restaurant and Bar at Peppers York Cove has again for 2014 been awarded a Chef's Hat through the Australian Good Food Guide and is one of only 9 restaurant in the North of Tasmania and 26 restaurant throughout the entire island of Tasmania to be awarded this prestigious award. The restaurant boasts 180 degree views of the Tamar River through floor to ceiling glass windows. I don't believe you will find an RSL in Australia that compares with what we have to offer, but we thank you for honest opinion.

Kind Regards
Alan Golley - General Manager
Peppers York Cove
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Any
English first
Sydney, Australia
Level Contributor
257 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 31 December 2013 via mobile

We stayed for 2 nights, a family of 5 people - 2 adults and 3 children under 12yo.
We flew in from Sydney on a 7 am flight (got up at 4 am that morning). We arrived at the hotel at about 11.30 am hoping to check in a little earlier( most of the time it's not an issue at other hotels) , the receptionist seemed very stressed and busy, she told us that the room was not ready yet , but we will be able to check in at 2 pm (their normal check in time). Fair enough we thought, so we explored the area till about 2pm, came back only to be told that it would be a bit longer ... We ended up in the room at 3.45 pm with lovely cleaning ladies (who were very sweet and extremely apologetic ) still finishing up. Seriously ??? Our 3 children were exhausted ! This part was rather disappointing. We had lunch at the restaurant whilst we waited, the food was good.
Otherwise, the location is just gorgeous, right on the water, the rooms are very spacious, modern and clean, restaurant and cleaning staff were very friendly !

Stayed December 2013, travelled with family
Helpful?
Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan_Golley, General Manager at Peppers York Cove, responded to this review, 2 January 2014
Dear Lisa K,
Thank you for your comments regarding your experience at Peppers York Cove, Tamar Valley. We always appreciate constructive comments that help us to improve our standards and exceed guest expectations.

I am sorry to hear about your experience at check in on the day of arrival to the hotel. As we advertise 2pm check in it is expected that the room will available for you no later than this time and the fact that it was not on this occasion we have no excuse for and I apologise for the inconvenience. I will investigate as to how this has happened on this particular day and ensure we put in place practices to ensure it does not happen again. This is a very rare occurrence, is not common practice at our property and generally stems from circumstances out of our control.

As you have mentioned, most hotels can accommodate early check ins and often we can too if we have rooms that were not utilised the night before. As this was a particularly busy time for the hotel, we did not have the rooms spare and your understanding of this is appreciated.

Warm Regards
Alan Golley
General Manager - Peppers York Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
176 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 23 December 2013 via mobile

We had an apartment which was very spacious and nice. Modern kitchen and living area with a pretty good bathroom.

View across the inlet to George Town was nice. Easy walk to town. Good games room.

All staff were very friendly.

Food in restaurant was very good.

Stayed December 2013
Helpful?
Thank StuieG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan_Golley, General Manager at Peppers York Cove, responded to this review, 2 January 2014
Hi Rhhouse,

Thanks for your review and great to hear you enjoyed your stay.

Kind Regards
Alan Golley
General Manager
Peppers York Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Smithton, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 December 2013

As this was our third time at this hotel we obviously enjoy it so time to share. It is in a lovely setting, great restaurant, food always reliably good with great service. Rooms always spotless. Not too far from Launceston & great access to wine routes & places to see. This time we brought an internet package which was great value, especially the breakfast!!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rhhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan_Golley, General Manager at Peppers York Cove, responded to this review, 2 January 2014
Hi Rhhouse,

Thanks for your review and great to hear you enjoyed your stay and glad you keep coming back.

Kind Regards
Alan Golley
General Manager
Peppers York Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 November 2013

We have just returned from a 4 night stay at Peppes York Cove and wish we had stayed longer! It was lovely to stay out of a main city - it was so peaceful and quiet. Excellent location to explore the north and east of Tasmania. We did day trips to Bay of Fires and Freycinet and did the Tamar Valley wine route too - all so easily accessible. As everyone else has said, the apartments are AMAZING! So well appointed and the full kitchen is great for cooking, the view is so beautiful to wake up too. Honestly - there was not one negative of our stay. There was a mix up in the time of our dinner booking and the restaurant had thought we didn't turn up so gave our table away, however when we arrived we only had to wait a minute or two while another table was made up immediately as if it were no bother. The service was outstanding. We will definitely come back and could not recommend this place more!

Room Tip: Water facing apartment if you can.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tarynshae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan_Golley, General Manager at Peppers York Cove, responded to this review, 2 January 2014
Hi tarynshae,

Your kind words are pleasing to read and we thank you for sharing your experience. Great to hear you had a good time.

Best Wishes
Alan Golley
General Manager
Peppers York Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 November 2013

We recently stayed here as a treat at the end of our tassie getaway.We booked using the luxury escapes package, and thought we got great value for money. Our apartment was huge, cleaning staff very friendly. Our included 3course meal was amazing, although both my husband and myselfs steak was a touch bit overcooked however it was still tasty. The reception staff we very friendly and helpful. We highly,recommend staying here if you are wanting to see nearby sites. Georgetown was a pretty ordinary town however there is plenty of other beautiful places nearby to visit.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WeloveAsia_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie N, Manager at Peppers York Cove, responded to this review, 24 November 2013
Thank you for your feedback! We are extremely happy that you enjoyed your stay with us and hope to see you again soon.
Lucie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 November 2013 via mobile

We booked a 2 bedroom apartment here after not being able to find a B & B in George Town. How lucky were we. We got a fabulous as new apartment for not much more than a B & B. Quiet location, nice views, undercover offstreet parking. We also did our washing after many days of travelling in Tasmania. Highly recommend this place.

Stayed November 2013, travelled with family
Helpful?
Thank Chopper B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan_Golley, General Manager at Peppers York Cove, responded to this review, 2 January 2014
Hi Chopper B,

Thanks for your review. Great to hear enjoyed yourself whilst staying at our property and appreciate the recommendation.

Kind Regards
Alan Golley
General Manager
Peppers York Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Peppers York Cove

Property: Peppers York Cove
Address: 2 Ferry Boulevard, George Town, Tasmania 7253, Australia
Region: Australia > Tasmania > George Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in George Town
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Peppers York Cove 4.5*
Number of rooms: 37
Official Description (provided by the hotel):
Overlooking the picturesque Tamar River, Peppers York Cove is a premium waterfront resort designed to deliver an unforgettable array of experiences just a 30 minute drive from Launceston. The resort's stylish accommodation includes a range of hotel rooms, one, two and three bedroom apartments each appointed with deluxe decor and furnishings. Each apartment boasts sliding doors that open to either a courtyard or balcony with river views. A stone's throw from the oversized balcony to the Majestic Tamar River, as well as beautiful manicured lawns, the apartments feature the latest kitchen, laundry and bathroom facilities. With ensuites, spas, open plan kitchen, dining and lounge, central heating and 3 underground car spaces you have everything you need. The luxurious and modern hotel room features a king size bed, deluxe bathroom with a bath, separate shower and even features heated towel rails. Each room offers central heating, a minibar, tea & coffee making facilities and room service from one of the finest Tasmanian restaurants at your fingertips - Cove Bar & Restaurant. Within the resort you can indulge your senses in countless ways. Relax in the heated pool and spa, workout in the fully equipped gym or simply kick back on your apartment's own private courtyard or balcony overlooking the Tamar River. At the Cove Restaurant and Bar you can sample award-winning wines from the region before savouring the infinite flavours of modern Australian cuisine made from the freshest local produce. Overlooking the marina and Tamar River, you have a choice of inside or year-round outside dining while taking in captivating Tamar Valley views. ****NOTE: COVE BAR AND RESTAURANT IS CLOSED ON SUNDAY EVENINGS & MONDAY LUNCH**** The resort is perfectly positioned to launch all kinds of adventures. From Low Head, you can take a penguin tour to see the world's smallest penguins clamber to their nests each night or visit the two main beaches, East Beach on Bass Strait, or the quieter and safer Lagoon Bay on the estuary. Picnic areas with electric barbecues are featured near both beaches. ... more   less 
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Also Known As:
Peppers York Cove Tasmania/George Town, Australia

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