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Mantra Lorne
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Reviews (3,580)
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911
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All reviewstennis courtsendota spagreat locationlarder restaurantputting greenthe great ocean roadbuffet breakfaststeam roomindoor poolone bedroom apartmentgreat facilitiesacross the roadenjoyable stayshort staycafes
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3,055 - 3,060 of 3,582 reviews
Reviewed 7 July 2014

I stayed 1 night at the Mantra Lorne over a weekend in late May. I was travelling down the Great Ocean Road as part of my vacation to Melbourne.

The condo (apartment) was perfectly clean and more than enough space for two people. The bedroom/bathroom is well separated from the living area and kitchenette. The living area/kitchenette/balcony is definitely an advantage over a regular hotel room. I would recommend an apartment with either beach or tree/park views.

The complex was not particular busy it still offered all advertised services; gym/pool/spa/tennis court..etc. The restaurant was offering full service food and beverages with an open fire place; we didn't get a chance to eat there but it was always busy!

The beach and main street of Lorne are within a 2 minute walk from any of the apartments. Perfect location to explore the area!

Highly recommended !

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank cdettrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo R, Manager at Mantra Lorne, responded to this reviewResponded 16 July 2014

Dear cdettrich,

Thank you for taking the time to provide feedback on your recent stay, we are delighted to know that you enjoyed your stay with us and what Mantra Lorne has to offer.

We are looking forward to welcome you back in the near future.

Kind regards,
Gustavo Romero
Rooms Division Manager
Mantra Lorne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

We spent one night at the Lorne Mantra and overall it was a pleasant experience.
It is situated right in the heart of Lorne with direct access to the beach. Check in was easy with very friendly staff. We were booked into a Resort room which is in a separate appartment to the main complex. Apparently these are the top rooms but we asked to be moved closer to the pool and therefore were placed in a Heritage room. This is the old part of the complex and while it was quite comfortable with very comfie bed, there were many things missing which did impact on our stay. No powerpoints in the bathroom which made it difficult to blowdry /style hair. No towel rails close to the bathroom sink and a shower curtain!! I thought shower curtains went down with the Titanic!

On a positive note, the pool/spa was lovely, staff couldnt do enough to assist you and there is complimentary soup (pumpkin carrot) and mulled wine in the main lobby. Buffet breakfast was all you can eat - very substantial and good. We had dinner there which was also lovely - very cosy with gas log fire.

Room Tip: Dont choose the Heritage rooms
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank fiat957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo R, Manager at Mantra Lorne, responded to this reviewResponded 16 July 2014

Dear Fiat957,

Thank you for your feedback, it is great to know that the staff provided you with great service during your stay and that you enjoyed what the restaurant had to offer.

We are looking forward to welcome you back again soon.

Kind regards,
Gustavo Romero
Rooms Division Manager
Mantra Lorne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014 via mobile

Just had a lovely stay at the Mantra in one of their apartments down by the water. The accommodation and facilities were outstanding and the staff at reception were extremely friendly and accommodating. By far the best location in town. Highly recommended!!!

Stayed: July 2014, travelled as a couple
Thank Hamo1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo R, Manager at Mantra Lorne, responded to this reviewResponded 7 July 2014

Dear Hamo1979,

Thank you for taking the time to provided feedback on your recent stay, I am very pleased to know that that you enjoyed the resort facilities, the service and the location.

We hope to welcome you back again soon.

Kind regards,
Gustavo Romero
Rooms Division Manager
Mantra Lorne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014

We stayed at Mantra Lorne for three nights this week in a Heritage room. We enjoyed the old building with its character and yet comfortably modernised.

Highlight would have been the breakfast with a wide range of hot foods, cereals, juices, breads and then a couch in front of the (gas) fire to read the morning paper.

We found the service excellent, mores so from the household staff than reception. On several occasions we made requests of them which were responded to graciously and promptly. The rooms were clean and comfortable.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank go285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo R, Manager at Mantra Lorne, responded to this reviewResponded 7 July 2014

Dear go285,

Thank you very much for your feedback, I am delighted to know that you enjoyed your time with us. The Heritage room indeed have a lot of character and history, these are my favourites rooms in the resort.

I am also very pleased to learn that you enjoyed the service and the breakfast.

We hope to welcome you back in the near future.

Kind regards,
Gustavo Romero
Rooms Division Manager
Mantra Lorne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014 via mobile

We were gifted a night at the Mantra for Christmas and were quite looking forward to it. We even added in a second night to stay for the whole weekend!

The entire process was tiring though. Got there and they couldn't find our booking. When they eventually found it they apologised and upgraded us to the garden views room - nice huh? All well and good except for the fact that the room was quite clearly the "spare" room. The bed was actually two mattresses. The door that lead to the entrance to the room was broken and we could barely open it. Service was okay but considering we were "upgraded" and staying at a high end named hotel like The Mantra, we were expecting much more. Unlikely we would stay again.

Stayed: February 2014, travelled as a couple
Thank mcs501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo R, Manager at Mantra Lorne, responded to this reviewResponded 7 July 2014

Dear mcs501,

Thank you for taking the time to provide feedback on your recent stay, I am disappointed to learn that you had problems at the time of check in, I have passed on your feedback to our Front Office Manager for her to address with the team and ensure that this does not happens again.

Once again please accept my apologies for a less than ideal arrival experience and I hope to have the opportunity to welcome you back again.

Kind regards,
Gustavo Romero
Rooms Division Manager
Mantra Lorne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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