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“Substandard food”

Grand Pacific Hotel Lorne
Ranked #11 of 40 Restaurants in Lorne
Certificate of Excellence
Dining options: Reservations
Restaurant details
Dining options: Reservations
Level 3 Contributor
18 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Substandard food”
Reviewed 10 April 2014 via mobile

Such a disappointment a after great food experiences in Lorne. $38 for cold and flavourless lamb and a meagre serving. Food was inedible and we were offered a half price discount with insinuation meal was half eaten! Who wants to eat cold lamb With congealed fat and raw vegetables Saw others return their meals also. A great looking parma was served at our table but other meals were mediocre at best. Need yo do better than this with So many other options in town.

Helpful?
Thank Snooze6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPH268, General Manager at Grand Pacific Hotel Lorne, responded to this review, 4 weeks ago
Hello Snooze6,

Thank you for taking the time to review us. A change in management has occurred since you last visited and all the issues have been addressed.

Regards

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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165 reviews from our community

Visitor rating
    51
    75
    27
    3
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level 3 Contributor
23 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Great Pub on the outskits of town.”
Reviewed 23 January 2014 via mobile

My family dined here Sunday 19th Jan all our meals were beautiful fresh and well cooked the best in town . Next visit we will return. Lovely friendly staff made us feel welcome. Give the other one in the centre of town a miss

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank LindaR1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
18 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Could have been better”
Reviewed 21 January 2014

Sat inside and ordered a chicken parma, a chicken curry and a pot pie. The service was very good and we didn't have to wait too long. Unfortunately, the thai chicken curry was a disappointment, wilted vegetables accompanied this dish which was not overly generous, the vegetables looked like they had been sitting around all day. The parma was voted ok by the son and the pot pie was generous and nice although a bit watery. The salad with the parma was also wilted and had seen better times. They were very busy but there is no excuse for food that is not crisp and fresh.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Jill053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPH268, General Manager at Grand Pacific Hotel Lorne, responded to this review, 4 weeks ago
Hello Jil053,

Thank you for taking the time to review us. A change in management has occurred since you last visited and all the issues have been addressed.

Regards

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 5 Contributor
60 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Good Food!”
Reviewed 18 January 2014 via mobile

We sat outside and received good service from the waitress. Our food was prepared quickly and it was tasty. We had a wine issue that was corrected quickly. An enjoyable experience.

Helpful?
Thank Planetwide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Great customer service! ”
Reviewed 17 January 2014 via mobile

We stopped off here on our way home from holidaying down the Great Ocean road. It was an extremely hot day (45*c) and the only down side of our visit was the fact they didn't have air con!
The food was pretty good, and the customer service great!
Our young girls got to colour while they waited for their food and got their own crayons and bracelet to take home in the little kids pack.
One of the waiters/barman also came over to talk to the kids and remembered their names later when handing them their food.
Will definitely be going back next time we are down that way!

Helpful?
Thank Claire S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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