We booked to stay in apartment 4 over the busiest week in Lorne, when the Pier to Pub is on. The room rate is expensive but we know how quickly Lorne is booked out at this time. The booking agent Great Ocean Retreats required $1300 of the total $2400 as a deposit. In late Oct our circumstances changed and we needed to cancel, we were a few days outside the 10% booking cancellation, so were to pay 50% of the full rental +$50, the agent said that if they re-let the apartment they could give us a whole amount back. If you've been to Lorne at in that first week of January you know how busy it is- the problem is that Great Ocean Retreats have kept the property as booked out for the week we wish to cancel, so no one is going to re-book it as it looks unavailable. I've called, email and called again. No return call and no change to their website.
Given the poor reviews of the property I can see on Trip Advisor maybe we've dodged a bullet paying only 50%.
We now have a little place in :Lorne and if we decide to rent it out we will certainly try to rememeber to have some idea of customer service and fairness.More
- Free Wifi
- Free Parking