This was the worst place we stayed in 7 weeks of travelling.
We arrived at 8pm and the sign on the reception door said open until 8:30, but there was no-one there, locked and in darkness. The sign suggested ringing a certain number, but we don't have mobiles. We waited until 8:45 and went walking along the dark road to find a phone. Eventually we found Conmar (a tea room and guest house), where the owner helped us. He rang the number for us and thought it strange when the motel owner picked up and put the phone down! Ringing again, the owner bothered to speak to us and we were told that we were being dramatic and should have just gone to the room opposite the reception and that was ours. Er, how would we have known that. Perhaps they could have left a note on the reception door.
We were also told that the reception staff had only just left a few minutes earlier. Wrong, we had been there since 8pm, it now being after 9pm.
We walked back to the motel and found the room - terrible. You have to walk through one bedroom to get to the other, and the first room had no window and no ventilation. Is this legal in Australia? It was advertised as adjoining rooms - not going through one room to get to another. Also it was advertised as deluxe - it certainly isn't.
This lack of care towards their clients on our arrival is not acceptable. The room(s) are not as advertised. We have already complained to the local tourist info unit and also to Booking.com who have asked for precise details.
The brighter side was eating at Ramellas in the evening (a smile and good grub), and Rebecca's in the morning - brilliant. Port Fairy seemed a pleasant spot to spend time, but we were so annoyed at the motor inn we left quickly to enjoy the rest of the long drive.
I have never given a low score before, but you certainly deserved this one!
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