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“Excellent place with great staff”

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RACV Torquay Resort
Ranked #1 of 5 Hotels in Torquay
Certificate of Excellence
Melbourne, Australia
Level Contributor
254 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Excellent place with great staff”
5 of 5 bubbles Reviewed 15 June 2014

Stayed here for 2 nights in a premium ocean view room on the 5th floor of this establishment and it was fantastic, clean, relaxing and views over the ocean. What more could you want?
OK the staff remembered who you were and were always smiling, from Reception to the waiters who bought coffees to us in the lounges.
It has a great lounge to sit in and read or doze off in front of the fire.
This made for the best week-end and I would suggest it is the place to go.
Saturday night is well patronised by locals in both restaurants and the breakfast was fresh and relaxing.

Room Tip: Ask for the top level and enjoy
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nbrown1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACVTorquayResort, Manager at RACV Torquay Resort, responded to this review, 18 June 2014
Dear ‘nbrown1'

Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort. We’re delighted that you enjoyed your weekend away.

The views from the premium accommodation rooms are particularly spectacular, although at this time of the year when the weather can be less than perfect an armchair next to the fireplace in the lounge can be equally as inviting a location from which to enjoy the view. This would however require that you keep your eyes open … which can be difficult.

We will certainly pass on your positive feedback in relation to the staff, as it is they that are so often the difference between a good and a great experience.

Thank you again for taking the time to provide your feedback. We hope that we will have the opportunity to welcome you back to the RACV Torquay Resort when you next visit Torquay and the Surf Coast.

Kind regards
Dean Newell
Resort Manager
RACV Torquay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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460 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Any
English first
Melbourne
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

The RACV Club Torquay is only 12 months old and is spectacular. We booked a golf package for my husband and I. Since we were there in June on a Monday and Tuesday night so we left our booking for golf until arrival. It was at this point we were told that Tuesday is ladies comp and therefore my husband couldn't play and Wednesday was Men's comp so I couldn't play. The hotel refunded our golf portion of the rate we paid but we were disappointed as we stayed at the hotel specifically to play golf. The restaurant and bar served lovely food though and had a lovely feel to it. We booked a lovely suite - huge living area, separate bedroom with king bed and large bathroom with spa. Really enjoyed our little escape from Melbourne.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Banff2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACVTorquayResort, Manager at RACV Torquay Resort, responded to this review, 18 June 2014
Dear ‘Banff2'

Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort. We’re delighted that you enjoyed your escape, particularly the accommodation, despite having difficulty accessing your preferred tee-time.

RACV Torquay Resort is home to the Torquay Golf Club. With over a thousand members the club operates a competition syllabus that is well supported, with varying availability of tee times for other golfers before, during and after these competitions, depending upon the day.

For golf package reservations made over the phone we endeavour to confirm tee times when the reservation is made and for on-line bookings we contact the guest as soon as possible after receiving the reservation to confirm a tee-time.

Having investigated your feedback it appears that you booked on-line and arrived very shortly after, before we had the opportunity to make the confirmation call. There was clearly an opportunity to improve our procedures to ensure that guests such as you are not disappointed if unable to access the course at their preferred time upon arrival. We have now updated the message on our booking sites to more clearly communicate this.

It is also disappointing to note your reference to the golf course as a ‘goat track’. Having recently completed a $10M redevelopment of the existing Torquay Golf Course we have been receiving extremely positive feedback on the course presentation.

Thank you again for taking the time to provide your feedback. We hope that we will have the opportunity to welcome you back to the RACV Torquay Resort when you next visit Torquay and the Great Ocean Road.

Kind regards
Dean Newell
Resort Manager
RACV Torquay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Camperdown, Australia
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

My wife and I and a friend stayed last week, my wife recovering from a broken leg and I was looking for somewhere as a treat for her as she has just got back on her feet. What a great place RACV Torquay turned out to be, far surpassing my expectations. From the moment we checked in until checking out everything was just great.
We had a room on the 5th floor which was really great, really nice bathroom, great shower.
Breakfast each morning was really good and we ate in Number 1 each night, great food and great service from all the staff, thanks to Chris with his help with the wine.
I used the lounge each afternoon to read the papers and many thanks to Kate for her pleasant and smiling service. All staff were great and I commented that RACV Torquay must only employ really nice young people and or they have a really great staff training program.
We also used the hot pools in the One Spa facility, again thanks to the smiling and pleasant staff, we really enjoyed the experience.
We are very much looking forward to returning in the not too distant future.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACVTorquayResort, Manager at RACV Torquay Resort, responded to this review, 11 June 2014
Dear ‘Ian J’

Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort, we hope that the time away assisted with your wife’s recovery from her recent injury.

We’re delighted that you enjoyed your stay and were able to make full use of our many facilities. Your specific feedback on the contribution that both Chris and Kate made to the enjoyment of your stay has been passed on to them. They are both extremely valuable members of the great team of people we are fortunate enough to have looking after our many members, guests and visitors.

Thank you again for taking the time to provide your feedback. We hope that we will have the opportunity to welcome you back to the RACV Torquay Resort when you next visit Torquay and the Great Ocean Road.

Kind regards
Dean Newell
Resort Manager
RACV Torquay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
australia
Level Contributor
92 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

Stayed for one night, nice views from room of golf course, small view of ocean if outside on balcony and looking to the right, would not class this as ocean view room as stated. Check in and out efficient and pleasant helpful staff. Room large and comfortable, nice toiletries excellent shower separate from bath, so no climbing in and out and no ghastly shower curtains as in so many hotels. Nice and quiet. One small issue next morning whilst on balcony had to go back inside due to guest in room below smoking on cigar on their balcony so getting full benefit of smell up to us. Would I stay there again yes, definitely.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lynn123456789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACVTorquayResort, Manager at RACV Torquay Resort, responded to this review, 11 June 2014
Dear ‘lyn123456789’

Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort. We are delighted that your overall stay was enjoyable and that our staff had a positive impact on your experience.

Whilst all our rooms are ocean facing we offer two tiers of accommodation, our Golf and Ocean View rooms on Levels 1 to 3 and our Premium Rooms and Suites on Levels 4 & 5. The lower floors enjoy views across the golf course, with water views on the lower levels improving as elevation increases. We endeavour to assign guests to the upper levels when possible, but to guarantee an improved ocean view we would encourage you to book a Premium Room or Suite for any future stay.

We note your comments regarding another guest smoking on their balcony impacting on your enjoyment. We promote the RACV Torquay Resort as a smoke-free workplace and discourage guests from smoking on-site, however policing this is very difficult and stopping guests from smoking on their balconies almost impossible. We certainly apologise that this incident impacted on your ability to make full use of the outdoor area of your room.

Thank you again for taking the time to provide your feedback. We hope that we will have the opportunity to welcome you back to the RACV Torquay Resort when you next visit Torquay and the Surf Coast.

Kind regards
Dean Newell
Resort Manager
RACV Torquay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
71 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

It was meant to be a good Birthday weekend, but was so disappointed with the motel, that we've booked at Lorne. So at that stage, wasn't feeling at my best for the weekend outlook. So the husband look out for any available rooms in the area and stumbled across the RACV resort! We didn't even thought of and ironically being an RACV member too! So called the reservations desk, the lady was very patient, helpful and accommodating. We checked out of the motel an hour later, and drove to the resort. Definitely a turnaround from the emotions I was feeling an hour before. it was breathtaking!

We were upgraded to an ocean view room which is super awesome! There wasn't much guests at the accommodation as it was a Sunday. We practically had the pool and Jacuzzi to ourselves. And I was so impressed with the breakfast, it was an all you can eat breakfast which is great! We had such a great time away from the bustling city and a great turnout for a birthday weekend!

Room Tip: Of course the ocean view! So breathtaking!
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anathyst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACVTorquayResort, Manager at RACV Torquay Resort, responded to this review, 11 June 2014
Dear ‘Anathyst’

Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort. We are delighted that we were able to contribute to a positive birthday memory, after a disappointing start elsewhere.

We continue to work to build awareness of the RACV Torquay Resort, particularly within the existing RACV membership and are very pleased that you discovered us … even if it was to some extent accidental! When you are next considering a weekend away don’t forget, to quote the tag-line … “We’re there for you”. If you are looking to discover other parts of Victoria or alternatively Tasmania or Queensland then consider trying one of the other amazing RACV Resort properties.

Thank you again for taking the time to provide your feedback. We hope that we will have the opportunity to welcome you back to the RACV Torquay Resort when you next visit Torquay and the Great Ocean Road and we hope that you had a fantastic birthday.


Kind regards
Dean Newell
Resort Manager
RACV Torquay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 24 May 2014 via mobile

It's not amazing. Some areas of cleanliness could be better like the bathroom and less deoderised carpets which is a shame in such a new resort. Good facilities but only a limited number of rooms with a separate lounge which is a shame also, especially when travelling with infants.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melb2day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACVTorquayResort, Manager at RACV Torquay Resort, responded to this review, 11 June 2014
Dear ‘Melb2day’

Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort.

It was disappointing to read your comments in regard to the standard of cleanliness. We certainly pride ourselves on presenting the property to the highest possible standard at all times and it is disappointing to note that in this case we failed to do so. Your comments have been highlighted with the housekeeping team and will be used to assist in improving our service standards.

We have a very limited number of Ocean Spa Suites (4), which provide a separate living and bedroom area. However many of our rooms interconnect, which makes an ideal alternative solution for families. When booking interconnecting rooms as a family room a discount of 50% is applied to the second room to ensure that a holiday or short break does not become cost prohibitive.

Thank you again for taking the time to provide your feedback. We hope that we will have the opportunity to welcome you back to the RACV Torquay Resort when you next visit Torquay and the Surf Coast.


Kind regards
Dean Newell
Resort Manager
RACV Torquay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 24 May 2014 via mobile

one of the most spectacular hotels I have stayed at right on the coast, amazing venue, great facilities and service 10 out of 10. will be back for a round of golf and another great holiday... the gym and son class are also fantastic. worth the drive

Stayed May 2014
Helpful?
Thank squashgodfather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACVTorquayResort, Manager at RACV Torquay Resort, responded to this review, 11 June 2014
Dear ‘squashgodfather’

Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort.

What can we say, but thank you … spectacular, amazing and 10 out of 10, all in one review. It is very rewarding for the efforts of the team to be recognised and your feedback will be highlighted with all staff. It’s great to see so many of our guests taking advantage of the group fitness classes in One Lifestyle, although the spin classes are very much a combination of pleasure and pain!

Thank you again for taking the time to provide your feedback. We hope that we will have the opportunity to welcome you back to the RACV Torquay Resort in the not too distant future.

Kind regards
Dean Newell
Resort Manager
RACV Torquay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about RACV Torquay Resort

Property: RACV Torquay Resort
Address: 1 Great Ocean Rd, Torquay, Victoria 3228, Australia
Phone Number:
Region: Australia > Victoria > Torquay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Torquay
Price Range (Based on Average Rates): ££
Hotel Class:5 star — RACV Torquay Resort 5*
Number of rooms: 92
Official Description (provided by the hotel):
Perched within the backdrop of the Torquay and Jan Juc beaches, RACV Torquay Resort is set on an expansive golf course with spectacular ocean views and direct beach access.Offering something for all tastes, RACV Torquay Resort features a range of facilities including a family friendly Restaurant and bar, Day Spa, Indoor pool, children’s playground, conference and meeting facilities and the picture perfect location for a wedding ceremony and reception. This picturesque resort is ideally located. A leisurely 75 minute drive from Melbourne CBD and 40 minutes from Avalon airport. ... more   less 
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