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“Go for the spa suite”

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Quality Inn & Suites Knox
Ranked #2 of 3 Hotels in Wantirna
Wollongong
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Go for the spa suite”
Reviewed 3 September 2013

We stayed two nights in the spa suite. I must say it was one of the nicest rooms I have stayed in. King size bed, large screen tv, lounge and a two person spa. What more could you ask for. The staff were professional but friendly and down to earth. Will be my first choice if I am in the area again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KutadogWollongong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jcaine, Owner at Quality Inn & Suites Knox, responded to this review, 15 September 2013
I am glad you enjoyed your short stay. Looking forward to seeing you again one day soon.
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124 reviews from our community

Traveller rating
    29
    33
    23
    15
    24
See reviews for
30
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43
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Ballarat, Australia
1 review
Reviewed 2 September 2013

Only stayed overnight, but was very impressed at the first instant by Sharon at the reception desk. Her manner was very welcoming and she was also very helpful with directions to restaurants in the area. Our spa suite accommodation was very clean and well maintained, with modern facilities and comfortable lounge setting. Breakfast was of good quality and plentiful, with pleasant restaurant staff. Would definitely stay here again. Alan & family, Ballarat.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jcaine, Owner at Quality Inn & Suites Knox, responded to this review, 15 September 2013
It was great to hear that you had an enjoyable time at Quest Knox. Our staff try to make that special effort so you can enjoy the total experience of your stay.
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Perth, Australia
1 review
Reviewed 21 August 2013

I stayed here over a 5 day conference. The room was neat & clean but does need a refurb , my only major complain is the hot water which was never really hot. The restaurant staff were helpful and friendly , the food is where this place excelled all expectations. They have a new Canadian head chef I was told was from a 5 star background which definitely showed in all the scrumptious & beautifully presented meals that we had . Our entire group of 35 would be suprised with something new everyday . Chef makes the best scones ever!
I am looking forward to returning for the second conference later this year lets hope the Chef is still there! Quest hold on to this one!

Stayed July 2013, travelled with family
Helpful?
Thank Tina O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jcaine, Manager at Quality Inn & Suites Knox, responded to this review, 25 March 2014
I am glad you enjoyed your visit to Quest Knox. We have had many excellent reports from our fantastic chefs. They certainly know how to prepare beautiful food. I have been known to sample a scone or two!
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Melbourne, Victoria, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 July 2013

I do lots of travelling around the country for business and pleasure. What I really enjoy is staying in places where the staff really make you feel at home. Staying at Quest Knox over the past six days with my family was such a fabulous experience. Not sterile and impersonal, but warm and friendly.

The staff couldn't be more friendlier and helpful, in particular the front reception staff and the restaurant staff. Best steaks I've eaten. Tender, tasty and juicy.

The room, a 2 bedder, was clean and tidy, and serviced daily. The "kids" (15 & 17) loved being next to the gym neighbouring the property.

We met other really nice families and business people in the common meeting area, and even played pool (don't play for money against your kids - they'll win!!) in the meeting area.

I was here for a conference in the area, and, being the school holidays, the kids stayed with us.

I would thoroughly recommend this place for friendly, welcoming staff, great location, and clean and tidy rooms.

I'm surprised at the previous negative review. Certainly not my experience nor that of other guests we bumped into.

Thoroughly recommend this place and its staff!!

Room Tip: If you want to be close to the activities (bar, restaurant, pool table, meeting areas, etc), choose...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ange M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jcaine, General Manager at Quality Inn & Suites Knox, responded to this review, 4 August 2013
I am glad you and your family enjoyed your stay. We aim to please.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 15 July 2013

For a hotel that rates themselves as 4 star I have to be brutal in an effort to highlight a complete disregard for guest hygiene. Not all Quest apartments are the same and this establishment is at the end of its life cycle; it urgently requires a revamp.

A fully kitted kitchen is not an electric hot plate and a microwave, no matter how you spin it. The bathroom is likened to ones in a housing commission flat and you require an engineering degree to circumvent the tv unit ensemble.

But it is the hygiene that really gets my goat as my family stayed in a two bedroom while our house was being repaired for a cost of $300 a night. Moved rooms after a few nights as the smell of smoke was too much for the children.

See photos for all of the following. The bathroom needs a complete clean, there was a biology experiment going on in there. The microwave was disgusting! Food stains splattered internally. How did they let this happen! The hot plate had burn marks clearly as a result of years of spills and is plain to see, a simple scrub could have fixed this (-just lazy). Ripped carpets, dirty curtains, hair straightener burns on furniture, dirt on the lounge suits, stains throughout the carpet, sticky bedside table tops (is this what I think it is?) The bathroom fan was so noisy that phone conversations had to cease until it was switched off.

Advertising an associating pool is completely fraudulent, a $10 charge at Goodlife pool next door is not an association. In house are DVDs at reception - not in house. Foxtel included? yeah right - 3 extra channels, two of which are sport. Broadband internet? You would not know it, where?

Checking in at 2pm means checking in at 2pm, not 'wait, your room is still being cleaned', check in was more 3pm.

Windows have a permanent inch gap in them allowing the bedrooms to freeze. Compendium is as old as the hills with nearby restaurants that I know have been closed for years.

I have stayed in many hotels over the years and have made some reviews, some good places, some places that needed improving, but I have never stayed in a place and commenced further actions towards complaining directly to an authority. Until now.

Room Tip: Check the place out in the flesh if you have to stay there.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank polymath2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jcaine, Manager at Quality Inn & Suites Knox, responded to this review, 17 July 2013
I read your review today and it was sad to hear about your recent stay. As the new owner I appreciate all feedback. It was disappointing to see the photos of the room and I will address these issues with my staff. We will be having a major refurbishment shortly and trust that all guests that stay at our establishment will experience a positive and rewarding stay.
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Travellers are raving about these Wantirna hotels

Brisbane, Australia
Level Contributor
93 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 1 July 2013

Just nice...Good Food at the Restaurant...Good Service..Ample Car Parking,,,Fast Internet Connection in the room...Nice Buffet Breakfast included with Room Rent...Ideal for someone going to an area around Bayswater...Would definitely like to go back and stay there again...Clean Rooms are a Bonus...Nice selection of amenities...

Room Tip: Rooms adjacent to the restaurant are good...
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank superbtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jcaine, Manager at Quality Inn & Suites Knox, responded to this review, 25 March 2014
I am glad your visit to Quest Knox lived up to your expectations. We are trying hard to cater for all the guest's needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 30 June 2013

Fantastic service, great people and an absolutely fantastic stay. Once you eat in the restaurant you will never want to leave. An absolute credit to all the staff and management. Once you have managed to pull yourself away from the amazing menu the gym is very handy and very well equipped

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dhjtevbitc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jcaine, Owner at Quality Inn & Suites Knox, responded to this review, 17 July 2013
I am glad you enjoyed the food. Our new two new chefs can satisfy all tastebuds.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Knox

Property: Quality Inn & Suites Knox
Address: 137 Mountain Hwy, Wantirna, Victoria 3152, Australia
Phone Number:
Region: Australia > Victoria > Greater Melbourne > Wantirna
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Wantirna
Price Range (Based on Average Rates): £
Hotel Class:4 star — Quality Inn & Suites Knox 4*
Number of rooms: 52
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