Comfort Inn Blazing Stump just sent me an Email to say how delighted they were to be able to accommodate me. Unfortunately I was forced to return home to attend a family funeral early on the day of the intended stay. As I always do when in this situation, I did them the courtesy of calling to say I would not be able to make it.
Their response was classic, "well sir you have prepaid for the room, I am sorry we are unable to refund any of your payment".
Yes it was only 11 or 12 hours notice not the regulation 24 hours, but in all my stays, in excess of 100 room nights per year for the last 16 years, I have never been charged for a room I was unable to use when I was able to give what I consider reasonable notice.
Well my 100 nights per year will never again be tainted by a Comfort Inn, my apologies to all the other Comfort Inn people I have previously stayed with who are on the whole very decent and welcoming.More
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