I stayed there in December 2013, I had booked a spa room through hotel club, When we arrived there was no-one at reception there was a white board with a list of names and room numbers and a bunch of keys in a tub below it.....sort yourself out....initially the room seemed ok, I filled the spa and discovered mould coming from jets once it was turned on, there is a curfew time on the use of the spa so emptying it and starting again was not an option, the following morning when I went to use the shower the shower head was covered in mould, my husband went to reception a lovely lady kindly offered us another room for a shower but this was mouldy too, the lovely lady at reception then bleached the shower head and returned it for use, she tried hard to help us but was limited as management was away, I have an severe allergy to mould, if I have contact I require an epi pen as my throat rapidly swells shut and my face swells up, I thought after the bleach cleaning I would be ok, I was not, I required my epi pen and further treatment in hospital. I did contact management to raise the issue over the mould and the lack of care in cleaning, in particular the bathroom as there was mould in other areas and both bathroom and kitchen had not had its corners on benches and floors cleaned, this could have been fatal for me but the response was "it was the water corps fault as they had made them change to water saver heads", also the second response was"they didn't make enough money off me" I booked a spa room but hotel club booked it as a room upgrade which gave me a good price, not once did this man enquire about my health. NEVER AGAIN
- Official Description (provided by the hotel):
- Dolphin Lodge offers a variety of fully self-contained apartments located in the centre of Albany's beachside suburb of Middleton Beach and at the base of Mt Adelaide.We are a 3 minutes drive to the City centre. Facilities include a fully equipped modern kitchen with microwave, electric stove, a large fridge, separate lounge/dining area, LCD TV, DVD player, DVD hire, in-house movies, FOXETEL, alarm clock radio, hairdryer, electric blankets, ironing equipment, air conditioning (heating and cooling), telephone and WiFi.A laundry mat and tourist information booth, BBQ, GYM, a vending machine providing drinks and snacks and a fully enclosed children's play ground are all available.Our 1, 2 and 3 bedroom self-contained apartments and our 4 bedroom house are 200 metres from beautiful Middleton Beach-we are told our location is the best in Albany. All apartments have their own courtyards (ground floor) or bacony (first floor). There are stunning swimming and surf beaches, walk trails, wildflowers, bird life, wineries, Mount Romance sandalwood factory and the award winning Whale World Museum to visit. Golf and Bowling clubs are near by. Breakfast baskets(cooked or continental)are available delivered to your apartment. ... more less
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