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“Small improvements required”
Review of Ibis Styles Albany

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Ibis Styles Albany
Ranked #11 of 13 Hotels in Albany
Reviewed 17 October 2013

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Nick W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Robert O, General Manager at Ibis Styles Albany, responded to this reviewResponded 25 October 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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285 - 291 of 553 reviews

Reviewed 15 October 2013

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Am R
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Robert O, General Manager at Ibis Styles Albany, responded to this reviewResponded 25 October 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 13 October 2013

We have stayed here before & it was ok, but not this time..
We stayed in what they call a "Delux King" room for $139 per night. Had only been in the room for 10 mins & was disgusted by the cleanliness of the room..
We had cobwebs in our room, shelves of cabinets were dusty, hair in the bathroom from previous people and the shower defiantly hadnt been cleaned from the people before us as I found nasal mucus on the floor of the shower.. I was disgusted at this point...
Once I complained the staff were very helpful & cleaned our bathroom right away, little too late.
Everything else in the room was ok but we wont be staying here again
The Breakfast they provide is poor.. it tasted like they boil the items they place in the bain-marie, not fresh & tasty at all..

Room Tip: Spend a little more & stay elsewhere I think..
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  • Stayed: September 2013, travelled as a couple
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1  Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert O, General Manager at Ibis Styles Albany, responded to this reviewResponded 14 October 2013

Thank you for sending your comments and these will be addressed with our housekeeper to make our motel better. Cleaning issues are a concern of ours and we are making changes to our staff to improve. Bob Overend.

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Reviewed 10 October 2013 via mobile

The room was dirty and had not been cleaned since the person before. I was moved when I complained but to a smaller lower quality room. Breakfast very basic, butter won't spread and no margarine. Only full cream milk. Spend a bit more and go elsewhere.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Yvonne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert O, General Manager at Ibis Styles Albany, responded to this reviewResponded 14 October 2013

Thank you for sending your comments and these will be addressed with our housekeeper to make our motel better. Cleaning issues are a concern of ours and we are making changes to our staff to improve. Bob Overend.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2013

Check-in yesterday room was ok but not fantastic. Breakfast buffet was adequate and again not fantastic because bacon taste like cardboard. Decided to do set meal for dinner at the restaurant this is where everything fell apart. Waitress service wasn't bad to take order but the waiter, he doesn't have a clue as what he should be doing. Our entrees and mains came out without a hitch but the we waited a long long time for our desert .The wait staff was chating near the bar area. I had to asked again for our desert and finally got them eventually but one of the desert wasn't what we ordered. You get what you pay for and if I have to come back to Albany again I will not come back to this hotel.

  • Stayed: September 2013, travelled with friends
    • Value
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1  Thank Melissa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert O, General Manager at Ibis Styles Albany, responded to this reviewResponded 14 October 2013

Thank you for your review following your recent stay. I will discuss your comments with our restaurant supervisor, as they will help us improve our service. I note you will travel to Albany again, and I invite you to make your reservation directly to me, and give us another try. We value your business and want to show what we can do. Bob Overend General Manager, info@ibisstylesalbany

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Reviewed 30 September 2013

We stopped for one night at this hotel. It was a good spot, clean & tidy. We had dinner in their restaurant and while the prices seemed good you get what you pay for. The room was well set out but the bed was very hard. Also being at the car park end wasn't so good as we had a bus parked close and the noise was loud when it departed early morning.
If I stayed there again I would be particular about what room we would stay in.
On the whole it's a good place located well but don't have your expectations set too high.

  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank COLIN W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert O, General Manager at Ibis Styles Albany, responded to this reviewResponded 3 October 2013

Thanks for your review, as we appreciate your help in making our motel better. We do have coach groups from time to time, and sometimes we are able to re-position guests to quieter areas, given advance notice. We do hope you will return on a future visit. Bob Overend, General Manager

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Reviewed 27 September 2013

Our stay at the Ibis in Albany was not was expected for this chain of Hotels. It was more like a motel overlooking the main road. The bar and Grill with salad bar was very sad. Very tired looking vegetables and salad. Only good thing were the chips. Steaks ordered were overcooked and coffee was from a pre made warmer. The best factor was that rooms were clean and beds comfortable and a welcome room to sleep after a long drive.

Room Tip: Rooms not overlooking main road.
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  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank di05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert O, General Manager at Ibis Styles Albany, responded to this reviewResponded 30 September 2013

Thank you for reviewing your recent stay with us. Our central location is popular with our guests, as it is easily accessed from Albany Highway, and only 5 minutes drive from central Albany. I am sorry you did not find our restaurant satisfactory, as we try to cater to all guest needs. Please contact me directly if you are planning a return visit, and I will assure you proper service.
Bob Overend, General Manager,ibis Styles Albany.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Styles Albany

Address: 369 Albany Highway, Albany, Western Australia 6330, Australia (Formerly All Seasons)
Region: Australia > Western Australia > Albany
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Albany
Price Range: £73 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ibis Styles Albany 4*
Number of rooms: 50
Official Description (provided by the hotel):
Welcome to ibis Styles Albany Hotel The ibis Styles Albany Hotel is centrally located and close to all the Great Southern region's tourist attractions and landmarks including Whale World, The Gap, the ANZAC Memorial and Bluff Knoll to name a few. Ibis Styles Albany is your ideal Albany accommodation choice whether travelling for business or leisure, or as individuals, couples or families. The ibis Bar & Grill is located in the hotel, a favorite with locals and visitors alike, offering a delicious and competitively priced menu, plus a wide variety of quality wines. Facilities, Services and Warm Hospitality On-site facilities and services provided by ibis Styles Albany include free outside parking, Wifi internet access throughout the hotel and rooms, air conditioning, tea and coffee facilities as well as room service dinner available from the ibis Bar & Grill. With room types to suit all needs and budgets, the resort offers 50 spacious accommodation rooms including Deluxe suites, Family rooms and Standard rooms. Quality and value Albany accommodation combined with warm and welcoming hospitality makes the ibis Styles Albany the perfect base for your Albany visit. We look forward to welcoming you! ... more   less 
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Also Known As:
All Seasons Albany Hotel Albany

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