The expectations we were promised were not delivered as we were asked to pay for an expected full cooked breakfast in addition to the price we had agreed at the time of booking that was meant to include it.
We feel that it was not right that the owners had instructed the staff to oblige to any customer complaints in regard to this, but that they should have instructed the staff to find out the original date of the customer booking so that they would not have been put under duress of having been asked for the additional payment that in accordance to them was not necessary.
The service was not very professional as we were expected to ask at times for items we were supposed to have automatically delivered to us.
On our lodged complaint and following of few emails we were offered money refund and other offers that we could not accept because nothing was going to compensate us for a not so much stress free holiday.
We feel that despite our accepted apology been received from the owners, we do not feel confident of been able to return to these premises, where no steps are made to avoid customers been put under the stress of having to make uncomfortable compaints, in comparison to stress free holidays we have had in the past under the old management.
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