We arrived early that morning in Perth (from Europe), drove to Busselton and we already announced a few times (via e-mail) that we would arrive early and that we would be very pleased if our accommodation could be available a bit earlier (before the check-in time of 2PM). I believe we arrived at Busselton sometime between noon and 1PM. The ladies at reception (4 of them) were very busy with ... frankly I don't know ... and it took them 1 or 2 minutes before they even greeted me. They even seemed a bit annoyed I was already disturbing them before 2PM! And without even checking any paper work or identifying who I was (only by looking at the time) I was told my house "naturally" was not available yet and I should return after 2PM. Being a bit tired from the flight and drive I didn't want to start an argument so we left for the town and the jetty (nice!).
Around 4PM we returned and our house was available. Although I'm not sure of course but the resort seemed pretty quiet that day and it wasn't very likely our house was booked the night before we arrived. So no need for not granting us early access (1 or 2 hours!) to our house. But anyway.
The house was very spacious, clean, modern interior, all facilities present and the grounds of the resort are also very nice. A great pool (weather was a bit chilly so we didn't use the pool) and next to the beach.
So just spend some time on the customer experience at reception and the place is absolutely great!
- Official Description (provided by the hotel):
- The Aqua Resort Busselton understated luxury accommodation on the shores of the pristine protected waters of Geographe Bay, in the beautiful South West of Western Australia. Nestled in eight and half acres of mature peppermint woodlands and complimented by beautifully landscaped grounds. Aqua Resort Busselton offers self-catering Beach House accommodation with uncompromising privacy and the best of contemporary indoor / outdoor living. Your holiday accommodation on the beach. With a choice from 1 bedroom to 5 bedroom luxury self-contained Houses, able to accommodate the largest of family gatherings to the most intimate of getaways. The Bay Beach Houses have expansive views overlooking Geographe Bay and Cape Naturaliste; while the Grove Beach Houses enjoy garden views with private lawned area. The Aqua Resorts world class Facilities include a beach front waterfall swimming pool, gynasium, sauna, spa and tennis court. Located a leisurely 2 and half hour's drive southwest of Perth, Western Australia through the coastal towns of Mandurah and Bunbury. The Aqua Resort is conveniently situated between the seaside towns of Busselton and Dunsborough; within the internationally acclaimed Margaret River Wine Region and all the Attractions the beautiful South West has to offer. Aqua - capturing the quintessential spirit of the Australian beach house holiday. ... more less
- Reservation Options:
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