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“Very disappointing - Poor practices around minimum stays during Ironman” 1 of 5 bubbles
Review of Busselton Holiday Village

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Busselton Holiday Village
Perth, Australia
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Very disappointing - Poor practices around minimum stays during Ironman”
1 of 5 bubbles Reviewed 7 February 2014

I made a booking for four nights at this provider by phone (as I was unable to complete the booking via their website, where I did not see any reference to a minimum stay) for the Ironman weekend and received a confirmation email. Several days later I received a call indicating that a minimum stay of six nights applied during Ironman and that I could either pay for six nights or cancel the booking.

I found the manager and owner of the facility to have an attitude that was, at best, appalling. He blamed his newer staff member for failing to apply the minimum stay, referred to another customer who was treated in the same way (and left a review here) in derogatory and offensive terms, and implied I was being dishonest in my dealings with him.

He additionally made reference to a "selfish Ironman" who apparently booked for ten people, but had only three while another group had to make do with a smaller cabin. I'm not sure why this was relevant to me, unless he way attempting to insinuate that I was in some way being selfish by asking that he honour his booking with me.

Suffice to say, I am extremely disappointed with this provider. The whole experience was utterly disgraceful. I'd have thought that as a service provider, they would honour their contracts with their customers, and provide better training for their staff to avoid further incidents in the future. Instead, they resort to petty name calling and unethical conduct.

  • Stayed February 2014, travelled with family
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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67 reviews from our community

Traveller rating
    32
    23
    2
    3
    7
See reviews for
26
13
3
Business
0
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Perth, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 25 January 2014 via mobile

Very accomadating staff.. chalet was great..very clean..and had everything you would need for a family ..had a fab time, so much so,we stayed an extra night,will definatley stay again.. hopefully for longer than a few days. Looking to book again soon

  • Stayed January 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank debrobbrandon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHV65, Manager at Busselton Holiday Village, responded to this review, 3 February 2014
Thank you for taking the time to review us. We are very happy you enjoyed your stay and we hope to see you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
1 review
5 of 5 bubbles Reviewed 6 January 2014

We stayed at the Busselton Holiday Village over the New Year, what a great find. The staff / management are so friendly and the accommodation ( on site caravan ) was great A+++++++

The park is well looked after and the amenities regularly serviced - you couldn't ask for more.

Although we didn't swim in the pool it looked very clean and a great area for families to enjoy.

Great bbq area and never a long wait to cook in the evenings.

This caravan park is highly recommended and we will definitely be back, thanks again.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SAKA2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHV65, Front Office Manager at Busselton Holiday Village, responded to this review, 11 January 2014
Hi there SAKA2014,

Thanks for your lovely comments - we are so glad you enjoyed your stay. The mercury is rising today, and the pool is certainly being put to good use!

We look forward to welcoming you another time.

Best regards,
Rochelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Western Australia, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 2 January 2014

I camped at Busselton Holiday Village just after Christmas through to New Years, with my young family and our friends. We had a great time here!!

I was really impressed that even though it was the peak time of the year, the whole park was kept really clean and I never had to wait to use any of the facilities.

The campsites all have plenty of shade from the trees and the lawn is well looked after.

The shower/toilet blocks were kept clean and well maintained. The laundry facilities are good. The campers kitchen, although small and outdated, was adequate enough. There is also a great BBQ area under a patio (see photo) next to the playground.

Our kids had a great time using the playground! And we all loved the pool. The swimming pool is quite small (and busy during peak summer holiday period) but that didn't stop everyone from having fun!

I found that all the staff are friendly and I loved the fact that the park is close to the main shops and just a short drive to Busselton Jetty/beach.

Although the Holiday Village facilities are quite small and doesn't have some of the extras that other caravan parks have in the Busselton area, it still has everything you need to have a great camping holiday!

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank J F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHV65, Owner at Busselton Holiday Village, responded to this review, 4 January 2014
Thank you for your review. We appreciate genuine feed back, good or otherwise. Glad you enjoyed your time with us. Our camp kitchen is due for a fit out any time soon as it is certainly a bit dated- it is a hard one though as we do get an element during some times of the year that don't respect the facilities and we wonder if it is worth spending a lot on it. That is why you may have noticed we now lock the camp kitchen, which can be an inconvenience, but has stopped some of the misuse . We like to think we offer a reasonably comfortable park at a reasonable price and this is why we don't have some of the things that some of the resort type parks offer. The cost of staying here would be double if we did. We are so close to facilities and the centre of town that we don't feel it is necessary.
I will pass on your comments to our ground staff and cleaning staff. We do make a point of ensuring that the communal facilities are kept as clean as possible, this will generally keep most people happy.
We look forward to having you stay with us should you be back in Busselton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albany, Australia
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 4 December 2013

We stayed one night in a chalet and were very happy with the service and rooms. The whole village looks really neat and tidy and this was just after a group of schoolies had left. Our chalet was very clean and well maintained. All the camping areas were well maintained lawn and the chalets had enough parking for two cars. I would definitely stay here again.

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHV65, Receptionist at Busselton Holiday Village, responded to this review, 12 December 2013
Hello Sandra H, Thanks very much for your review. It is lovely to hear when people have a good time and enjoy the services that we provide for people. The schoolies were very good this year and we are even more pleased that you didn't find and sneaky surprises/damages in your chalet.
We do hope you stay again and look forward to seeing you in the future. Have a happy and safe Christmas.
Regards BHV
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
1 review
1 of 5 bubbles Reviewed 14 November 2013

On their website, they have a booking button where you pay for the nights you want at the advertised price (or so you think)....but it turns out there is an unstated minimum nights stay at the owners discretion, and the price is higher than on the booking site. Don't fall for their dodgy business practices.

  • Stayed November 2013, travelled solo
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
Thank TheDave1205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHV65, Owner at Busselton Holiday Village, responded to this review, 22 November 2013
One wonders why I even waste my breath on Dave the Kiwi poor excuse for a wanna be ironman and as unprofessional as it may be to respond I hope someone actually gets a laugh out of it. Your threats to write a poor review don't concern me Dave and won't effect my life.It has become clear of late that people who have their own barrow to push will use the "faceless review" trip advisor system to try and achieve a certain personal outcome. One only has to look down to see how the real people feel about us. We are fully booked every year by international and interstate Ironmen (the female overall winner stayed with us last year) and we don't apologize for having a 6 night minimum at that time as this is what they want. We are right on the course and they don't even need a car to get around.With regard to minimum numbers charged for in our bigger chalets Dave, this is so we don't have a repeat of the situation when we had two people in a three bedroom chalet that could take ten, while having to squash 8 Singaporean competitors into a chalet that only sleeps 6. Very selfish Dave and something I would expect of you. So Dave why don't you do us all a favour here and try the ultimate ironman challenge. Hop on your tricycle and ride to the Victorian coast (bike leg) ,swim across the ditch (swim leg) and run on back to where you came from (run leg).No room at the inn for you I'm afraid!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Western Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 October 2013

Chalet was very clean and the beds were clean and comfortable.
Excellent bathrooms and kitchen.
Friendly staff - we got in late and this was no problem.
It was nice not to be met with a 4 page booklet on rules and regulations.
We'll be returning again and would recommend to others.

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ClarCalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHV65, Front Office Manager at Busselton Holiday Village, responded to this review, 7 October 2013
Hi ClarCalo,
We are so pleased to hear that you enjoyed your stay and found the chalets enjoyable.
We look forward to seeing you and your family in the future.
Kind Regards
Busselton Holiday Village
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Busselton Holiday Village

Property: Busselton Holiday Village
Address: Busselton Holiday Village 118 Peel Tce, Busselton, Western Australia 6280, Australia
Region: Australia > Western Australia > Busselton
Amenities:
Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 19 Speciality Lodging in Busselton
Price Range (Based on Average Rates): £
Number of rooms: 15
Official Description (provided by the hotel):
Busselton Holiday Village is situated in the heart of Busselton, a short stroll to the famous Busselton Jetty and Underwater Observatory. Our park is famous for being well shaded and grassed with fully sealed kerbed roads and street lighting throughout.We offer great Luxury Guest House accommodation, Chalets and Onsite Vans and Relaxing Camping, Caravan and Motorhome sites. ... more   less 
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