I made a booking for four nights at this provider by phone (as I was unable to complete the booking via their website, where I did not see any reference to a minimum stay) for the Ironman weekend and received a confirmation email. Several days later I received a call indicating that a minimum stay of six nights applied during Ironman and that I could either pay for six nights or cancel the booking.
I found the manager and owner of the facility to have an attitude that was, at best, appalling. He blamed his newer staff member for failing to apply the minimum stay, referred to another customer who was treated in the same way (and left a review here) in derogatory and offensive terms, and implied I was being dishonest in my dealings with him.
He additionally made reference to a "selfish Ironman" who apparently booked for ten people, but had only three while another group had to make do with a smaller cabin. I'm not sure why this was relevant to me, unless he way attempting to insinuate that I was in some way being selfish by asking that he honour his booking with me.
Suffice to say, I am extremely disappointed with this provider. The whole experience was utterly disgraceful. I'd have thought that as a service provider, they would honour their contracts with their customers, and provide better training for their staff to avoid further incidents in the future. Instead, they resort to petty name calling and unethical conduct.
- Official Description (provided by the hotel):
- Busselton Holiday Village is situated in the heart of Busselton, a short stroll to the famous Busselton Jetty and Underwater Observatory. Our park is famous for being well shaded and grassed with fully sealed kerbed roads and street lighting throughout.We offer great Luxury Guest House accommodation, Chalets and Onsite Vans and Relaxing Camping, Caravan and Motorhome sites. ... more less
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