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“It's Fine.”

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Bayview Geographe Resort
Ranked #9 of 14 Hotels in Busselton
Perth , West Australia
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“It's Fine.”
Reviewed 26 April 2014

We stayed in a budget room, part of the 30 room motel section. The door badly needed re painting and at first glance it looked a bit dilapidated because the furniture was old. However, the bathroom had been re-tiled fairly recently, the towels were pure white and fluffy and the bed linen was white and clean. The room and bathroom were very clean, with enough facilities to suit us. The huge grounds were beautifully kept and there was direct beach access.Altogether making a pleasant stay.
We did have a problem with the booking. My son, whose treat this was, had booked for the wrong date but managed to change it. On arrival, we were not registered as booked. Annoying but I had the letter that said the booking had been changed manually. It made registration a bit long winded and of course I was annoyed but the reception staff were polite throughout .

Room Tip: The budget room is fine. The villas looked really good but would be more expensive. I would certainl...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Omacarla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam R, Front Office Manager at Bayview Geographe Resort, responded to this review, 23 June 2014
Dear Guest,

We are pleased to hear that you enjoyed your stay & thanks for taking the time to post a review on Tripadvisor it is much appreciated.

Warm Regards

Adam Ridgwell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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458 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
Karlskoga, Sweden
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 April 2014

Booked 4 rooms in the hotel part. The rooms need to be updated with new furniture and the carpet really needs to be pulled out. However, the bed was comfortable and the room was very clean. These rooms have seating outside facing lovely gardens with a pool and the beach practically on the doorstep.

  • Stayed April 2014, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Amanda and Mick... J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam R, Front Office Manager at Bayview Geographe Resort, responded to this review, 23 June 2014
Dear Guest,

It is great to hear that you enjoyed your time at the Resort & thanks for taking the time to let us know via Tripadvisor.

Kind Regards

Adam Ridgwell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tauranga, New Zealand
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 April 2014

Great beach front location but in very tired condition throughout, inside and out!

Few maintenance people could be seen anywhere during my nearly 6 day stay

Many of the buildings are long overdue for a good wash; the gardens haven't seen a weed eater for a long time whist some of the accomodation could have had no refurbishment since the 1970s - no kidding!

Room Tip: Go check them out first
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam R, Front Office Manager at Bayview Geographe Resort, responded to this review, 23 June 2014
Dear Guest,

Thank you for the feedback & we are pleased that you enjoyed our beachfront location.

Thanks for letting us know about the not so good aspects of your stay as this information is important to discuss with the team to perhaps improve some areas of our product standard.

Thanks again

Regards

Adam Ridgwell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Busselton hotels

Perth, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 April 2014 via mobile

After reading the reviews about this resort I was expected the worst. But I was pleasantly surprised!! The villa we got was great, the staff were really nice and to top the location was awesome. It is a wee bit dated but nothing to complain about.

Stayed April 2014, travelled as a couple
Helpful?
Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam R, Front Office Manager at Bayview Geographe Resort, responded to this review, 23 June 2014
Dear Guest,

Thank you for taking the time to provide us with your feedback.

We are pleased that you enjoyed your time at the Resort & hope to see you again soon

Thanks & Regards

Adam Ridgwell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 March 2014

My husband, daughter and I recently stayed at the Bayview Geographe Resort and this was my first time in Busselton.
When we arrived the staff (Kate) was very friendly.
We went to our room and it was nice and clean but very basic. We stayed in a two bedroom villa we had purchased through an Our Deal offer.
The room was perfect for a small family but did not have many items available and I had to visit reception a few times to collect different things eg toilet paper, washing powder, tea towel etc.
It would be nice if there was a small supply of these items in the room or delivered every second day etc to ensure the supply does not run out.
The only issues we had was a very poorly positioned dryer that did not dry the clothes. The dryer was directly above the washing machine but so low that you could not actually open the washing machine lid enough to see inside. The dryer also wasn't working properly which was a shame as it rained for two of three days we were there.
The rooms had small fans mounted on the wall. One of the fans was coming away from the wall and did not oscillate properly so it only blew at the floor.
The other issue I had was the shower head. They are far too harsh for young children and even as an adult I found them like needles when you tried to wash. I think it would be much nicer to have a soft flowing shower head so you're not in pain while showering.
There was some confusion with our voucher in regards to a few items we were meant to receive but once I called reception Kate was fantastic and had the issue resolved promptly. We also had a late check out but the Cleaners were not aware and tried to come in to our villa while we were still there.
My only other "issue" would be the restaurant. It was terrible. The food really lacked everything for the price they charged.
Overall I think this resort was nice for a small stay but I would think it could use a little bit of an uplift in regards to maintenance.
Thanks for our stay :)

Room Tip: Take along your essentials so you can relax and enjoy your holiday without chasing things up.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank becstar_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam R, Front Office Manager at Bayview Geographe Resort, responded to this review, 13 August 2014
Dear Guest,

Thank you for your valued feedback.

Your comments have been noted and discussed with the team to perhaps identify some areas of our service standards which we can improve.

Once again thank you for your feedback.

Regards
Adam Ridgwell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
2 reviews
Reviewed 28 March 2014

Our friends had booked a villa at the resort and invited us to stay with them for a few days. The villa was lovely and had the feel of a home away from home. The grounds are beautiful and there’s access to the beach from the back of the resort. Lots of things to do and even a restaurant and two swimming pools.

All the staff were lovely except we overheard one of the staff in the reception being very rude and aggressive to a waitress who came out a door distressed and crying and we wonder if that goes on all the time – it was awful and an absolute disgrace! First impressions count and why does the resort employ such front desk staff when there are lots of nice people looking for a job. What a shame as such a lovely hotel and not something you expect to witness when you go away.

Overall a lovely stay but we wouldn’t stay again if we were paying.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam R, Front Office Manager at Bayview Geographe Resort, responded to this review, 13 August 2014
Dear Guest,

Thank you for your feedback via Trip advisor & we are pleased that you enjoyed your stay.

With regards to your feedback regarding an altercation between staff members this has been passed onto senior management to be addressed.

Thanks you once again.

Regards
Adam Ridgwell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 March 2014

I have noticed on other reviews that the manager replies and says problems are addressed but realistically nothing is happening here. A lovely place is being gradually eroded by no maintenance, just fixing a complaint. No thought for preventing a complaint in the first place. Our family has stayed at this resort quite a few times over the past 9 years but this time the lack of cleaning and maintenance was apparent. Our unit had terrible shower heads in 2 out of 3 bathrooms, dirty kitchen floor and oven, dirty glass and tiles in shower, broken fridge that took all morning to replace with another broken mouldy fridge, broken BBQ, no grate in bathroom basin and the pool needs a good scrub. For many years villas have not been provided with their own BBQs however the residue of fat is still apparent on the exterior walls from years gone by. A pressure cleaner and a coat of paint would go along way here. Its sad to see a lovely place with such a great location for holidays deteriorate. The staff were nice and friendly but it is obvious there is not enough of them working around and maintaining the facility to the standard that is expected. Its up to management to rectify this.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Margaret R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam R, Front Office Manager at Bayview Geographe Resort, responded to this review, 13 August 2014
Dear Guest,

Thank you for taking the time to post a review on our Tripadvisor page.

After reading your review it appears that their were quite a number of issues. We do have programs in place to correct issues of this volume and nature, so given your feedback it has lead us to correct some of the processes involved in ensuring that standards are better maintained.

We appreciate your feedback and honesty as it provided us with the opportunity to correct some of the ways we provide service to our guests. We hope that you would consider us as an option for your accommodation on your next visit to Busselton.

Kind Regards
Adam Ridgwell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bayview Geographe Resort

Property: Bayview Geographe Resort
Address: 555 Bussell Hwy, Busselton, Western Australia 6280, Australia
Region: Australia > Western Australia > Busselton
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Busselton
#6 On the Beach Hotel in Busselton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Bayview Geographe Resort 4*
Number of rooms: 154
Official Description (provided by the hotel):
In the dappled shade of giant peppermint trees and serene landscaping, Bayview Geographe Resort basks peacefully on 28 acres of tranquil beachfront at Geographe Bay. It's an oasis of complete relaxation where you can leave the rest of the world behind and go for long walks, tour wineries, enjoy the excellent shopping in Busselton and Dunsborough town sites, explore caves, watch the whales or just stroll lazily down secluded beaches and lose yourself in the beauty of nature A slow rhythm resonates across this resort and instils a secure feeling of privacy that allows you to wind down and rejuvenate. ... more   less 
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Also Known As:
Bayview Geographe Hotel Busselton
Geographe Bayview Resort

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