As repeat clients of the Abbey Beach Resort, we are extremely disappointed in our recent stay at the resort and have made it a point to voice our opinion on this forum and share our experience with potential clients, as we feel that we have not been listened to by its staff. We have recently spent 3 nights at the resort and were booked to stay at the Beachfront First Floor 2 bedroom apartment. My husband and I were really looking forward to our short getaway with our 2 young children (both under the age of 3) and having stayed at the there before, we had high expectations of the resort and its staff. Not long after we got to our apartment, we realised that there was no hot water which meant that we were unable to bathe our children and ourselves take a shower, refresh and clean up after the drive down from Perth etc. We rang the reception to advise them that there is no hot water and that one of the toilets is not working, and were told that someone from maintenance will be up shortly to “take a look”. This was at about 5:30pm. An hour later there was no sign of anyone so we rang the reception again. I reminded the staff member at reception that we have 2 young children who are waiting to be bathed. Just after 7pm, the maintenance man came up to say that he will take a look at the hot water system outside and will let us know when we can have hot water. He never came back. So at about 8pm I rang reception again to find out what was going on. By this time our children went to bed without a bath. At about 8:30pm the reception staff member called back and advised that the problem with the hot water system is bigger than they thought. I asked him what am I to do as we want to have a shower, we need to wash tonight and in the morning. He advised me that he could potentially offer us another room but it won’t be the same room type, it will be a Lake view room and that we could move tonight. I told him that our children are asleep now as it is now 8:30pm, so we will have to move in the morning. He said that the room will be held for us and that it would not be a problem. Needless to say, on our first night of our long awaited getaway, we were forced to wash up in cold water! In the morning, I rang the reception and was advised that we are unable to move to the room that was supposedly being held for us as it needed to be approved by the supervisor on duty that day. We already had plans for that day so it meant we had to cancel our plans for the morning as we had to wait for the supervisor to ‘approve’ our move. There was no offer from the staff to help us pack and move, which was extremely surprising and disappointing to us, given that it was not our fault the hot water system broke down and that we had to move rooms!! With two very small children, it was extremely difficult and time consuming to pack and move, and took up half a day out of our 3 day stay. Having moved into the new room, we were greeted by a disgusting smell of urine in the master bedroom. We didn’t complain this time, as we knew nothing would get done about it, and so we slept with the window ajar to let the fresh air in. We did ask for some kind of compensation for the night with no hot water and were told that we can have 10% off the first night’s rate … We felt insulted and concluded that Abbey Beach Resort is no resort by any means. Its facilities and service leave a lot to be desired and are certainly not worth $300 per night. It goes without saying, we will not be staying there again. Abbey Beach, you have just lost yourself a long term client.
- Official Description (provided by the hotel):
- Abbey Beach Resort sits on the beautiful Geographe Bay beachfront, set amidst four hectares of landscaped gardens and lakes, and just two and a half hours drive from Perth. The resort comprises 185 luxury units onsite with one, two and three bedroom apartments, plus studio suites. All apartments and studios are serviced daily and feature a private double spa, a bathroom with each bedroom, reverse cycle air-conditioning, Foxtel, private balcony and views over the lake/ocean/swimming pool, gardens, tennis courts and children's playground. Superb resort facilities include a complimentary Wi-Fi in the Atrium, restaurant, cafe, two bars, a 25 metre indoor heated swimming pool and spa, outdoor pools surrounded by lovely gardens and shaded with gazebos and umbrellas, squash court, full size and half court tennis, gymnasium and sauna. Abbey Beach Resort has the largest and most versatile function centre, with conference and corporate facilities, in the south west. Meeting rooms and boardrooms of varying sizes, as well as a ballroom and atrium, are available for workshops, dinners, exhibitions, trade displays, events, conferences and weddings. ... more less
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- Also Known As:
- Abbey Beach Hotel Busselton
- Abbey Beach Busselton