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“JUST THE BREAK WE NEEDED”
Review of Abbey Beach Resort

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Abbey Beach Resort
Ranked #4 of 14 Hotels in Busselton
Certificate of Excellence
Perth, Australia
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“JUST THE BREAK WE NEEDED”
Reviewed 15 August 2014

Heard lots of good things about Abbey Beach Resort so my husband & I tried it out
we had a self contained apartment with a balcony the room was large & very spacious
with everything we needed.
only down side was the water pressure was really slow & took ages to heat up. we
had dinner in the restaurant on the sataurday night the food was really good the service
was great & with a big smile.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank chris2914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jordan P, Manager at Abbey Beach Resort, responded to this review, 16 August 2014
Dear Christie,

Thank you for your feedback on your recent stay with us at Abbey Beach Resort. It is always great to hear that we have been recommended by past guests!

We are pleased to hear that you enjoyed the spacious accommodation that we have on offer. Our 2 Bedroom Lakeside Apartments are ideal for couples and families looking to relax. Coming with a fully equipped kitchen, large private balcony, laundry facilities and a spacious living area (not to mention the 2 person spa in the en-suite!) there is everything needed for a short weekend stay or a longer family holiday.

We are sorry to hear that you had issues with the water pressure in your Apartment. We will certainly have our Maintenance Manager investigate this further and I hope it did not detract from your experience with us too much.

It is also great to hear that you had an enjoyable dining experience with us. Our Head Chef at the resort takes great pride in offering our guests a seasonal menu with many dishes featuring locally produced items, as to give our guests a taste of what the South West has to offer. I will also be passing on your feedback to our Food & Beverage Manager regarding the excellent service that you received.

Thank you once again for your comments and we look forward to welcoming you back to the resort in the near future.

Kind Regards

Jordan Palk
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (419)
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English first
Perth, Western Australia, Australia
1 review
Reviewed 13 August 2014

Was our first time staying at Abbey Beach Resort and I have to say, I was impressed. The Spa Suite was a perfect room to spend our 2 nights there and it was great! Cosy room with a balcony, mini kitchen with a sink and best of all, it had a spa! That was the best part :D Plenty of amenities with a tennis court, squash room, heated swimming pool and spa, cocktail bar and a nice restaurant. 2 mins walk down the carpark and your at the beach watching a beautiful sunset! A fantastic place to be for a fancy get-away while you are in Busselton away from home.

Room Tip: Lower rooms are more convenient if you are in and out alot
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Justin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jordan P, Manager at Abbey Beach Resort, responded to this review, 14 August 2014
Dear Justin S.

Thank you for your glowing comments on your recent stay with us at Abbey Beach Resort. Our continual aim is to provide our guests with a memorable stay and I am pleased to hear we were able to achieve this during your stay.

It is also great to hear that you were able to enjoy the accommodation on offer at the resort. Our spacious Studio Spa Suites are perfect for guests looking to escape the hustle and bustle, and with all the amenities that you have highlighted provide our guests with a luxurious base to enjoy their holiday from.

It is also pleasing to read that you appreciated the wide range of facilities that the resort boasts. Whether it is Winter or Summer there is plenty for our guests to enjoy all within the surrounds of the resort and with our ultimate beachfront location we are ideal for guests looking to explore what the South West has to offer. We also agree, the beautiful sunsets from the beach is a must see for all of our guests!

Thank you once again for your comments and we can’t wait to welcome you back to the resort again in the near future.

Kind Regards

Jordan Palk
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 August 2014

Spent one night on a business trip to Busselton, had an SMS to say my room was ready at 11.30am while on my way from Perth, nice. Arrived at 2.30, had ten minute wait to check in. Drove to room and climbed steep stairs to my room, no sign of lift, had a lot of promotional stuff in a huge suitcase to sort out.

Room was large and OK. Asked about evening meal and directed to central cafe, asked about getting a beer and was sent to an empty bar, waited the usual 10 minutes and a very pleasant lady came out of the back room. I saw a can of Guinness in the fridge and she opened it and started to pour it into a wine class, I am not joking! I suggested a larger glass, she said there were none, I pointed to the large pint glasses in the fridge. I went off to drink the beer and came back later for my evening meal, I missed the bus tour people and had very pleasant and efficient service, the meal, two entrees came in record time, nice. Caesar salad was good, the 3 cubes of pork belly at $16 were not good, each was a one inch cube, very chewy and the "crackling" was wet leather.

Good nights sleep and was keen to get away quickly, sent by reception to a different cafe and I knew what I wanted and ordered muesli and berry compote, after waiting 20 minutes and asking if it was self service I left as I had run out of time. I can make the dish in one minute at home, a couple who ordered a full breakfast after me had finished eating while I waited.
Will I go back again, guess?

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jordan P, Manager at Abbey Beach Resort, responded to this review, 11 August 2014
Dear Brian C.

Thank you for your feedback on your recent stay with us. At Abbey Beach resort we do our utmost to provide our guests with the highest level of customer experience during their stay and I am sorry to hear that your stay with us did not match your expectations.

It is pleasing to hear that you appreciated the early check in SMS that you received. Such features like this and the express checkout that we offer, means that our guests experience a stress free check in and check out. This being said, at times during busy periods around check in, there is often a small wait time when guests check in.

The hotel section of the resort is completely serviced by lift access and this is explained at check in by our reception staff. The side access that you took is often a quicker and more efficient way to access your room but with this being said, one of the resort staff would have been more than happy to have assisted you with your luggage had we been made aware that you required porterage.

Thank you for your comments on your dining experience at the resort. I have since discussed your feedback with our Food and Beverage Manager and additional training will be given to the bar attendant that served you. This being said, as a resort we do not have Guinness on tap at the resort and we would have been happy to of instructed you of this when you ordered. Having addressed the member of staff that served you, the glass that was given was in fact one of the beer glasses at the resort and not a wine glass as stated, although I apologise a larger pint glass was not offered to you when you enquired. We will also be investigating as to why service in our Reflections Café was slow on the morning you had breakfast.

I am pleased to hear that the service during your meal was to the standard that the resort sets and expects. As a resort we aim to keep our prices comparable with other fine dining restaurants and resorts in the region especially as we do our utmost to provide our guests in the finest locally sourced produce, so to give a taste of all that the South West has to offer. Our Head Chef at the resort takes great pride in offering our guests a seasonal menu with many dishes featuring locally produced items, as to give our guests a taste of what the South West has to offer. With this in mind, I am saddened to read that the Pork Belly was not to your liking and I certainly will address you feedback with our Head Chef for future reference.

As a resort we listen to all feedback both positive and negative in the belief that such feedback can continually help the resort maintain and reach the standards that our guests expect. I am sorry to hear that on this occasion we were unable to meet your expectations and we will use your comments going forward in highlighting the service required to our staff and I do hope we can welcome you back again in the future.

Kind Regards

Jordan Palk
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pinjarra, Australia
Level 4 Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 August 2014

If you are in perth or coming to perth and want to get away from the city for a weekend i recommend the abbey beach resort at busselton about 2.5 hrs from perth good roads and scenery on the way to busselton.
Its right on the beach rooms are very comfortable all the rooms have a spa so pamper yourself and have a great weekend.

Room Tip: Choose first floor
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  • Stayed September 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jordan P, Manager at Abbey Beach Resort, responded to this review, 8 August 2014
Dear Jeff B. Thank you for your fantastic comments regarding your recent stay with us at Abbey Beach Resort. We have to say we wholeheartedly agree with your recommendation!

As a resort we believe we are the ideal getaway for guests looking for a weekend in the South West. With the wide range of facilities that the resort boasts there is plenty for our guests to enjoy, all within the surrounds of the resort. Furthermore with our idyllic location overlooking the tranquil shores of Geographe Bay we are perfect for guests looking to relax on the beach.

Being at the gateway to the Margaret River wine region and a short drive from all of the region’s major tourist attractions, we are also a great base for people wanting to explore all that the South West has to offer.

We are also delighted to hear that you found the accommodation that we offer to be spacious and comfortable. Our aim at the resort is to provide our guests with a relaxing environment that they can kick back and enjoy their holidays from. Also with every room coming with their own private balcony and a 2 person spa in the en-suite, guests can enjoy that little extra luxury during their stay.

Thank you once again for your comments and we look forward to welcoming you back to the resort again in the near future.

Kind Regards

Jordan Palk
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Level 5 Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 5 August 2014

The 2brm/2bath apartment is very spacious and our daughters enjoyed the squash court, indoor pool and the spa next door while we had a relaxing time including the sauna. The corner spa in the ensuite is ideal in winter after a walk or a bike ride along the beautiful beach which is just in front of the resort. We also used the tennis court and despite of the size of the resort we never had a problem to book a tennis or squash court. The fully equipped kitchen and laundry including washing machine and dryer are just so convenient. The reception was always very friendly and helpful and we will be definitely back.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank ruby2002Perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jordan P, Manager at Abbey Beach Resort, responded to this review, 6 August 2014
Dear ruby2002Perth. Thank you for your feedback on your recent stay with us at Abbey Beach Resort.

We are delighted to hear that you were able to relax in the spacious 2 Bedroom Apartments that the resort has on offer. With all of our Apartments coming equipped with all the amenities needed to compliment your stay, our aim is to provide our guests with a home away from home to relax within.

It is also pleasing to hear that you enjoyed the wide range of facilities that the resort has, all within the resort surrounds. Whether it is our tennis or squash courts or choice of 3 pools, with our indoor pool heated to an inviting 29c we aim to provide our guests with everything needed to enjoy their stay. Did you know we also do free bike and wave ski hire, so that our guests can enjoy the beautiful views along the cycle path into Busselton?

As a resort we aim to provide our guests with the highest standard of customer service and experience and our staff are always on hand to offer assistance, especially as our reception is manned 24 hours a day, to cater for your every need.

Thank you once again for your feedback and we very much look forward to welcoming you back to the resort in the near future.

Kind Regards

Jordan Palk
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 August 2014 via mobile

So we put up a stay for our first night of Perth trip. As seen in google images before we arrive, the views were nice and exactly the same as what we searched. We're given voucher for heated pool but too bad we din bing any swim suit as it was winter. Well equipped with cooking utensil n plates, a cost effective place. :)

Stayed July 2014
Helpful?
1 Thank Jie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jordan P, Manager at Abbey Beach Resort, responded to this review, 5 August 2014
Dear Jie H. Thank you for your comments regarding your recent stay with us here at Abbey Beach Resort. We are pleased to hear that you were impressed with the resort and found the pictures you found on Google to be exactly as advertised.

We are also pleased to hear that you enjoyed the views that the resort boasts. Being just a stone’s throw from the beautiful Abbey Beach with panoramic views of Geographe Bay, our location is always something that brings our guests back to the resort.

We are sorry to hear that you were unable to utilise the facilities that the resort has on offer to the full. Our heated indoor pool and spa, runs at a tempting 29c, and is very popular with guests in both the summer and winter months!

We are delighted to hear that you were impressed with our fully equipped Apartments. With our modern kitchen providing all the amenities need for a short or long stay, our aim is to create a home away from home for our guests.

Thank you once again for your feedback and we look forward to welcoming you back in the near future.

Kind Regards

Jordan Palk

Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
2 reviews
Reviewed 31 July 2014

Loved staying at abbey beach, and would definitely recommend, we had a bit of an issue with other guests smoking below us. the manager was kind enough to change our room with no hassle.
Beautiful rooms, serviced daily and extremely friendly staff.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alicia11donae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jordan P, Manager at Abbey Beach Resort, responded to this review, 1 August 2014
Dear Alicia11donae. Thank you for your feedback on your recent stay with us. We are pleased to hear that you will be recommending us in the future; we love for people to share how they enjoyed their stay with us!

We are sorry to hear that you had issues with anti-social guests that disrupted your stay. As a resort we have regular patrols by our maintenance and security staff to stop such anti-social behaviour and we are happy to speak to offending guests on your behalf. As you can imagine at times with the size of the resort unless reported we are unable to prevent such incidences occurring. This being said we are pleased to hear that the issue was dealt with in a timely and efficient manner by our Front Office Manager and even more that you were impressed with the level of customer service that we provided.

As a resort we do our utmost to provide our guests with a spacious and relaxing environment and we are delighted to hear that you were able to enjoy the accommodation that we offer our guests. One of the things that set us apart from other resorts in the region is that we offer guests a daily service, as it enables us to maintain the resort to the highest standard possible.

Thank you once again for your comments and we look forward to welcoming you back to the resort in the near future.

Kind Regards

Jordan Palk
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Abbey Beach Resort

Property: Abbey Beach Resort
Address: Abbey Beach Resort 595 Bussell Hwy, Busselton, Western Australia 6280, Australia
Phone Number:
Region: Australia > Western Australia > Busselton
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Busselton
#3 Luxury Hotel in Busselton
#3 On the Beach Hotel in Busselton
#3 Family Hotel in Busselton
#5 Romantic Hotel in Busselton
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Abbey Beach Resort 4.5*
Number of rooms: 213
Official Description (provided by the hotel):
Abbey Beach Resort sits on the beautiful Geographe Bay beachfront, set amidst four hectares of landscaped gardens and lakes, and just two and a half hours drive from Perth. The resort comprises 185 luxury units onsite with one, two and three bedroom apartments, plus studio suites. All apartments and studios are serviced daily and feature a private double spa, a bathroom with each bedroom, reverse cycle air-conditioning, Foxtel, private balcony and views over the lake/ocean/swimming pool, gardens, tennis courts and children's playground. Superb resort facilities include a complimentary 100MB per 24 hours per person of Wi-Fi throughout the resort, restaurant, cafe, two bars, a 25 metre indoor heated swimming pool and spa, outdoor pools surrounded by lovely gardens and shaded with gazebos and umbrellas, squash court, full size and half court tennis, gymnasium and sauna. Abbey Beach Resort has the largest and most versatile function centre, with conference and corporate facilities, in the south west. Meeting rooms and boardrooms of varying sizes, as well as a ballroom and atrium, are available for workshops, dinners, exhibitions, trade displays, events, conferences and weddings. ... more   less 
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Also Known As:
Abbey Beach Hotel Busselton
Abbey Beach Busselton

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