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“Fantastic stay”
Review of The Sebel Mandurah

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The Sebel Mandurah
Ranked #2 of 7 Hotels in Mandurah
Certificate of Excellence
Reviewed 2 August 2014

My daughter and I stayed here during July 2014 for the Mandurah dancing competitions and although it was a very busy time the service was fantastic. The location was fantastic along with the warm friendly atmosphere - thanks and we look forward to our stay next year :)

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Accorhotels.com
Thank Sally T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leighton Y, General Manager at The Sebel Mandurah, responded to this reviewResponded 12 August 2014

Dear Sally T

Thank you for your lovely review! I am very pleased that whilst we were so busy that the levels of service maintained high. Thanks for letting me know!

Regards
Leighton Yates - General Manager

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543 - 549 of 1,013 reviews

Reviewed 30 July 2014

Stayed at The Sebel Mandurah in the July school holidays. Couldn't ask for a better location. It's fairly new, super clean, quiet, warm, delightful. Staff are friendly and helpful and amenities are great. Great value.
Love it. Ann G

  • Stayed: July 2014, travelled with family
    • Value
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Thank Annmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leighton Y, General Manager at The Sebel Mandurah, responded to this reviewResponded 12 August 2014

Dear Annmum

Thank you so much for taking the time to place this review on TripAdvisor. It is fantastic to know that you had such a wonderful time with us! Thanks for staying at The Sebel Mandurah.

Regards
Leighton Yates - General Manager

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Reviewed 28 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank L0veAbreaK
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Leighton Y, General Manager at The Sebel Mandurah, responded to this reviewResponded 29 July 2014

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Reviewed 26 July 2014

The hotel is in a good spot walking distance to Murphys pub and food outlets, the rooms are large and clean and its nice to have a balcony to sit on and enjoy the views, over the water ones best,but if you are put in room 205 the only view is the pool heating room and toilets not so nice.

  • Stayed: July 2014, travelled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank localpairBunburyWa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leighton Y, General Manager at The Sebel Mandurah, responded to this reviewResponded 29 July 2014

Dear localpairBunburyWa

Thanks for returning to The Sebel Mandurah and for reviewing us once again. It is great receiving feedback on how large and clean our rooms are as they are a definite feature of the hotel. Thanks again for staying with us.

Regards
Leighton Yates - General Manager

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Reviewed 22 July 2014

Excellent location within walking distance to all essential and recreational requirements, easy to find, friendly staff. Lovely, clean presentation, would recommend this hotel to friends. Great place to visit in any season.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Accorhotels.com
Thank De C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leighton Y, General Manager at The Sebel Mandurah, responded to this reviewResponded 22 July 2014

Dear De C,

Thanks for your lovely review! I am pleased to know that you liked your stay with us. We look forward to welcoming you back again one day!

Regards
Leighton Yates - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

Second time back to this hotel. Great location with good views. The 2 bedroom apt we got met our expectations - good size and well equipped. My daughter fell ill during the trip and the staff were very helpful in making the calls to the hospital/clinic.

  • Stayed: July 2014
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Thank SSSYang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leighton Y, General Manager at The Sebel Mandurah, responded to this reviewResponded 22 July 2014

Dear SSSYang

Thanks so much for taking the time to place this review onto TripAdvisor! I am pleased that your liked the size of our apartments and thank you for your kind words regarding our team facilitating calls to assist you and your daughter, whom I trust is all better now.

Thanks again
Leighton Yates - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

We travel to WA at least once a year. When in Mandurah, we choose to stay at The Sebel as it has a great location, views and proximity to our friends.

On previous visits we have enjoyed our stay. However, our last stay for three days in July 2014, left us wanting. Generally our displeasure was due to housekeeping/room maintenance. Coffee cups and glasses not cleaned, adhesive dressing (not ours) found on floor near bed, tissues, coffee and sugar not replenished, bedhead covered in all sorts of smudge marks, and bathroom door stuck when fully opened and required great strength of a man to close. This was so different from our previous stays and we felt let down.

Whilst this will not prevent us staying at this location on our next visit to Mandurah, if we receive the same again, we would choose another place to stay for following visits.

The restaurant M @ the Point could not be faulted for service. Waiters were fabulous and extremely polite. They gave 5+ star service and should be commended. Food was OK.

  • Stayed: July 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Margaret D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leighton Y, General Manager at The Sebel Mandurah, responded to this reviewResponded 22 July 2014

Dear Margaret D,

Thank you for providing this review on your most recent stay with us. It is a shame that we fell short on our usual standards in servicing your room; I have since communicated this feedback to our Executive Housekeeper so we are maintaining the procedure on room servicing. I hope that your next stay rebounds back to the expected levels!

Regards
Leighton Yates - General Manager

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Additional Information about The Sebel Mandurah

Address: 1 Marco Polo Drive, Mandurah, Western Australia 6210, Australia
Region: Australia > Western Australia > Mandurah
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Mandurah
Price Range: £84 - £191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Sebel Mandurah 4*
Number of rooms: 89
Official Description (provided by the hotel):
Stylish 4½ star waterfront full service hotel with stunning Mandurah Estuary views. The first world class hotel in the city of Mandurah, ideal for tourist and conference groups and for visiting friends and family. 89 beautifully appointed guestrooms, suites and 1, 2 and 3-bedroom self-contained apartments, most with private furnished balconies and the choice of Mandurah Estuary or Venetian canal views. All rooms are serviced daily. ... more   less 
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Also Known As:
The Sebel Mandurah Hotel Mandurah

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