Where to start!? There's a $200 bond payable by card that’s not mentioned on lastminute.com and "will take a few days to be transferred back into your account". (It wasn’t something we budgeted for so it was a tad annoying plus the money took more than a week to reappear.) Late check-out can be arranged for an additional $20 (although I don't recommend staying any longer than you have to).
Our room was dismal: the sliding cupboard door was hanging off its track; the smoke alarm sensor was covered with sticky tape; the bed was the worst-made I'd ever seen and the quilt (which was terribly stained) didn't even have a cover - a sheet had been laid over the top of it! In fact the "queen-size bed" was two single beds pushed together, which would have been fine, were they the same height. Pillows were odd shaped and clearly well used, and one even came with its own hair. The room and everything in it, from the light fittings to the couch, were stained in some way and very unappealing.
The bathroom door was pretty but far from functional. The Japanese-style sliding door separated the toilet/wet area from the bedroom but because of its paper-thin design and inability to close completely, all sounds and smells emitted from there were rather obvious. The tiled bathroom floor also needs a damn good scrub, oh, and if you use a shower cap at home and you do stay here, remember to pack your own - shower caps are not included in the cost of the room.
To top it off, when we brought these and other issues to the attention of the manager, we were met with contempt and an extremely bad attitude. She was very unprofessional and insulting towards us, telling my partner he was angry because of the fact that he had long hair and thought the world was against him. She even tried to explain the lack of a quilt cover as common practice in the industry. Clearly our criticisms fell on deaf ears. We won't be staying here again.
Choose alternative accommodation. You have been warned.
- Official Description (provided by the hotel):
- Resort style living with a delicious restaurant onsite - Sunbreakers open from 8am - 9.30pm enjoy a meal in the restaurant or room service is also available with full menu ... more less
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