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“JUST PERFECT!”

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Dolphin Quay Apartment Hotel
Certificate of Excellence
Reviewed 21 March 2012

We had the most amazing time in Mandurah.
Was our 1st year anniversary, and we both love the ocean, so we thought a trip to Mandurah would be perfect and it was.
The new management at quality suites were so helpful and upgraded us for free when they found out it was our aniversary so sweet! They recommended a lovely restaurant just metres away, we were very impressed!

Wonderful north facing balcony view room, its was magic looking out to the marina and ocean.

We will be coming back next year!

  • Stayed: January 2012, travelled as a couple
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Thank Emma A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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232 - 238 of 244 reviews

Reviewed 20 March 2012

We stayed down in Mandurah for Crab Fest and we couldnt have chosen a better location!
Walking distance to the foreshore, restaurants and kids playgrounds.

Great little beach right out the front, we sat at the Oyster bar having a drink while the kids played at the beach...!

Great rooms, very comfortable, clean, and friendly staff.

Would reccomend to anyone! We loved it so much, we booked for Easter!

  • Stayed: March 2012, travelled with family
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1  Thank Jarrad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2012

We have stayed here a couple of times and under new management have found they couldn't do enough to help and make our stay very enjoyable and comfortable. With the restaurants downstairs we had no problem finding delicious meals and great atmosphere. Refreshed ourselves with a swim at a very safe marina beach outside the front door. We will be back again!

  • Stayed: March 2012, travelled as a couple
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Thank trevor p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2012

Hi
We stayed in a 2 bedroom apartment @ quality suites.
We dont know how they are rated as 4 1/2 star as they are very small. The second bedroom did not have airconditioning and was very hot and stuffy.
You couldnt sit on the balcony with the airconditioning going as all the hot air was blowing straight at you.
As for the view - I understand some may have a decent view but apartment 22 was not good most you could see was the roof over the bottom shops.
the noise from the oyster bar was very loud.
We definately would not return.
The apartments across the road at Del Mar (we stayed in apartment 29) 2x2 was so much better/bigger and view over the canals was great.

Room Tip: Book units at Del Mar across the road ground floor great value
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  • Stayed: October 2011, travelled with friends
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3  Thank mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2012

I booked the Quality suites on the advertisement so I will start with comments that I believe are not completely negative but perhaps more about improvements. Advertised internet – no internet available , advertised a TV in main room and master bedroom – no TV in master bedroom. Split system air conditioner – only cooled the main living and master bedroom, the cool air simply didn’t make it to the second bedroom which made that room extremely uncomfortable and stuffy. The outdoor unit was situated on the balcony so the hot air from that made it too hot to sit on the balcony on the really hot days, most days was ok tho. The twin beds in the second bedroom are really only for younger children not at all suitable for adults. The glare in the mornings from the white roof over the boardwalk underneath spoilt the mornings, we really couldn’t sit on the balcony until after lunch. Beautiful after lunch and in the evenings. The unit I was in was on the first floor and had a Dolphin Quays sign in front of the room which obstructed some of our views, the sign could perhaps be moved to a different location or lowered. The noise from the downstairs bar some evenings was very loud even with the balcony door closed. Now the positives. Because the units are very new they were spotlessly clean and serviced frequently. The full sized fridge, washing machine and dryer was fantastic especially as we were there for two weeks over the Christmas / new year break. Having the beach right there was great. The location was PERFECT, we could walk everywhere. Unfortunately we couldn’t get our vehicle down into the underneath parking because it was too high but there was more than enough parking right outside the units. The staff were always pleasant and very friendly. All in all our two week stay was a great experience and I would probably rebook. I also recommend anyone booking if you want Marina Views make sure you book Marina View Suites.

Room Tip: If you are booking for more than a few days perhaps you could also state you would like a Marina Vie...
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  • Stayed: December 2011, travelled with family
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2  Thank Helen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2011

It said, Marina views overlooking the broadwalk, all I got was water glimese and a view of the street. We got a handicapp room with no toliet seat. You don't get the room serviced every day, if you stay long enough you might, 4 days we stayed and didn't see our bed made once. Someone burnt their toast 8am Sunday morning and got the whole apartment block evactuated, that wasn't fun with a hang over.

The oyster bar downstairs is excellent food and good value, highly recommed it.

The couch was very uncombtable, no where to relax except the bed.

make sure you take a packed lunch to catch the lifts, slow as.

Bed low and hard and wood

Room Tip: yea! other hotel or make sure you are on the side facing the marina not the street.
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  • Stayed: October 2011, travelled as a couple
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1  Thank btanct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRESTHotelGroup, General Manager at Dolphin Quay Apartment Hotel, responded to this reviewResponded 21 October 2011

Dear Mrs T......,

Thank you for your constructive feedback. As you did not make us aware of your concerns during your stay we were not aware of your feedback until this posting.

Your booking was made via qantas holidays, and came to us online. The booking was made for a Studio Suite which clearly states that it is a 1brm Self contained suite with views over to the estuary and foreshore. The immediate view from your apartment was overlooking a park to the Venetian Marina Canals, and across to the estuary and foreshore area. We also offer larger suites that are our Palladio and Marrina View Suites. If you book a Marina View Suite you do get a view over the marina to the ocean. These are all 2brm 2 bathroom suiites. Our own webiste does clarify this.

I note you did query your room booked on your second day at which stage I did clarify and confirm that the suite you were allocated is exactly what was booked by your travel agent. As we were fully booked we were unable to fofer any upgrade alternatives as stipulated at the time.

We do not advertise daily servicing, we service every 3 days. All apartments are fully equipped however. Additional items and ammenities are available on request. I note that our system shows that your suite was servied on day 3, being Saturday 15th October. The bed was not made as you had left a number of personal belongings on the bed, and it is our policy not to touch or move guests valuables. Fresh linen was left for your convenience.

I note that the 1brm suite does offer a lounge and dining area to relax in, as well as the separate bedroom. I apologise that you did not find the lounge or bed comfortable. As this apartment was the Disabled Studio Suite, the bed is a wood frame bed to allow ease for cranes for disabled guests who may stay. All other suites offer a commercially graded ensemble bed that are not on a fixed frame. Perhaps on your next visit to town you may like to try one of our Marina View Suites whihc may best suit your requirements.

Under Australian deisgn codes, a fire system must be installed with smoke detectors in the kitchen areas. If smoke is detected the smoke alarm will sound, and the building fire system will be automatically activated. Whilst an inconvenience on a Sunday morning, it is for guests own safety that this occurs. The alarm was promptly seen to and isolated.

As we were fully booked for the dates of your stay, the lift was used a lot, thus making the lift arrival time slower whilst it ferried people between floors. A selection of stairs for the 2 storey building are also made available for guests convenience.

I trust that this clarifies your concerns, we are firm believer that a problem shared is a problem solved, despite being fully booked, had we been made aware of your concerns during your stay we could have at least had an opportunity to alleviate some of your concerns.

On your next visit please contact me to ensure we can allocate a room type to your preferences.

Kind regards,

Craig Green
Managing Director
Crest Hotel Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2011

Could not fault these apartments, everything is brand new. Overlooking Dolphin Quay, just lovely. has a very big verandah with a barbecue and lovely furniture. Two very nice bedrooms, each with there own bathroom. All you need to make a good meal. There is a washing machine and dryer for people staying longer. Would definately recommend them for a short or long stay .

Room Tip: All the rooms have a view of the water.
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  • Stayed: September 2011, travelled with friends
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Thank sueWesternAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dolphin Quay Apartment Hotel

Address: 1 The Palladio, Mandurah, Western Australia 6210, Australia (Formerly Quality Suites Crest Mandurah)
Region: Australia > Western Australia > Mandurah
Amenities:
Bar / Lounge Beach Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #3 of 18 Speciality Lodging in Mandurah
Price Range: £71 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dolphin Quay Apartment Hotel 4.5*
Number of rooms: 48
Official Description (provided by the hotel):
Dolphin Quay Apartment Hotel offers Mandurah's newest apartment style luxury accommodation. The impressive internationally award winning Mandurah Ocean Marina is home to luxurious boats, and encapsulates the private residential enclave with direct access to a protected swimming beach complete with kids playground. The Dolphin Quay Apartment Hotel includes Marina and Palladio View Suites that are 2 bedroom 2 bathroom with Queen and Twin bedding options available. Disabled Studio Suites offer a 1 bedroom option. Each Suite boasts a fully equipped granite kitchen and laundry with views through the living areas onto large outdoor balconies that have views over the marina to the ocean or the streetscape to the estuary. All balconies are complete with Weber BBQs. A Flat screen TV is positioned in the living area and wireless internet is available. Neutral decor simplifies the natural lines allowing you to savour the magnificent views of a vibrant marina lifestyle. Your suite is complemented by a secure car bay accessed by a lift, and has direct access to a range of dining options within Dolphin Quay. ... more   less 
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