This motel was terrible and it should be knocked down. When my partner and I arrived, the reception was dark and no one was around to greet us. Instead a bell was on the reception counter with a message saying to press for service. A couple of minutes later after pressing the bell, a male came to the counter. This male, whom I'm assuming was the motel manager, was very strange, unfriendly and hardly made eye contact with me or my partner. He was very brief, abrupt and unprofessional in manner. An odd character. We did not feel welcomed, especially after the long tiring drive from Perth.
The room was clean and tidy. The air conditioner however, was one of the old school units built into brick and it was terrible!! Noisy and blowing hot air so we had to turn it off. Worst of all, there was no one around to make a complaint about this issue!
There was a sign outside the motel's Restaurant saying it was closed due to "the chef's injury". My partner and I thought this was ridiculous and unprofessional placing a sign like this for guests to read.
I would never stay at this motel again and do not recommend it to others.
If you can afford to spend a little more than $140 per night, then do it and spend your hard earned money elsewhere.
- Official Description (provided by the hotel):
- In the historic town of Pemberton, on 2 acres of cottage gardens, around pool & BBQ area, this 3.5 quality motel is just the place to center your visit to WA's South West. National Parks, Bibbulmun Track, Gloucester Tree, Tree Top Walk (1.5 hrs drive), 4WD & River Tours, World Class Wines and local arts and crafts all on your doorstep. Also award winning Silver Birch Restaurant on site - an experience in itself. ... more less
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- Also Known As:
- Comfort Inn Pemberton
- Pemberton Comfort Inn