We're 3 friends, shared 3-bedroom unit 2, a freestanding cabin.
The good: gorgeous and peaceful location, universally excellent, smiling staff, good meal at the restaurant looking over the lake, comfortable beds with a view, log wood heater, huge modern fridge (though ice water reservoir leaked), large combo clothes washer/dryer.
The bad: this unit (and unit 1 I assessed) is tired, dated and urgently needs a modest spend. Lighting is poor, just 2 halogen (really!) spots for the large living area, same in the kitchen. Old gas stove/oven needs matches to light hobs. Crockery and cutlery cheap and nasty, minimal plastic cooking utensils/equipment. No dish rack OR dishwasher - how should you wash dishes? No teapot (see another review from 2020!) or coffee plunger. Broken exhaust fan in bathroom. Very long shower curtain drapes on the shower floor - do they still make these?? No exhaust fan in one of the 2 toilets. One toilet door coming apart.
Why the criticism? RAC has a reputation to maintain. This is a resort in a beautiful location, 20 minutes outside modest Pemberton. So people will bring all they need to stay many days, and want to fully self-cater: eggs and bacon with decent tea and coffee at breakfast, a proper dinner for up to 6 people, maybe bake a cake, invite friends for drinks and snacks.
In 2022, airbnb is competing and will win hands down if RAC don't get a move on.
But again, thanks to all staff there.