Six friends staying for the weekend as a surprise for our friend who was celebrating her 50th birthday. Overall we had a wonderful time, the apartments were clean and had everything we needed. We booked in on the girlfriends package and it included a full massage and use of the spa for each of us, that was wonderful and the spa is just lovely. We enjoyed a champagne morning tea which was also part of the package again that was very nice.
There are a few things that need to be addressed without doubt, both mornings at breakfast guests were constantly having to request more of the basic breakfast staples, bacon, bread. The breakfast station is understaffed and unfortunately the staff there come across as rather jaded. This was a first girlie weekend away for our party in a long time and part of that is lingering over breakfast or having an extra coffee. This was not appreciated by certain members of staff. At one point a waitress began to clear plates that were not finished and after the third person in our party explained that they weren't finished she loudly complained that the cutlery placement indicated that we were. Not only is this rude but the etiquette of cutlery is not a lesson that needs to be taught to your paying guests. The general manager was there and was very pleasant and checked in with the guests. Unfortunately we were left with a sour taste in our mouths when on our final morning we ordered coffees from the bar ( approximately 4ft from our table) and on delivering them the waitress declared that she didn't have time to deliver our coffees personally and if we wanted anything to come and get it. She was so rude that we were all stunned into silence she then hastily said that she was sorry that she couldn't wait on the table unfortunately she may have uttered an apology but it wasn't in the least heartfelt as a matter of fact quite the opposite. The lady in question is pregnant and she had been very short and rude with a few members of our party over the weekend which each individual chose to ignore but I feel for all of us that was the final straw. Naturally it can be hard to always be at your best when in hospitality but based on their rating and general good standards I feel some staff training and genuine client interest is vital. It is not enough to say the words it is very important to mean them.
Overall we enjoyed our trip, dinner was excellent and our waiter was enthusiastic and helpful while they don't have a cocktail list we loved the champagne he recommended in lieu. I feel most in our party would be happy to return especially for the spa but I do hope they hear what people are saying as it seems to be a recurring issue. I will definitely return for a day spa at the very least overall a very enjoyable time.
- Official Description (provided by the hotel):
- Experience one of Australia's top 10 resort golf courses close to world famous beaches and surf breaks at Noosa, Queensland. Everything for a couples retreat or family holiday is catered for onsite: spacious self-contained apartments; award-winning dining; aqua day spa; heated swimming pool; tennis courts and fitness centre. Noosa Springs' 18-hole championship course is landscaped into the Australian bush alongside spring fed lakes. On course expect to see a bounding kangaroo or a koala lazing in a gum tree. Built to international standards, the immaculate 6,180-metre par 72 championship course has hosted Australian PGA qualifying events. School holiday activities: professional resort-run kids golf and tennis clinics, kids play golf for free when accompanied by an adult and kids dine for free at Relish between 5-6pm. Twice daily complimentary shuttle bus to Hastings Street's classy beachfront restaurants, vibrant bars, cafes and fashion boutiques. Located 140km north of Brisbane International Airport and 30kms from Sunshine Coast Domestic Airport. Door-to-door airport shuttle bus services available. Noosa Springs - Yours to Discover ... more less
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