Booked in for a girls treat on Saturday afternoon. There were three of us. When we made the booking I mentioned it was a birthday pampering afternoon. No mention was ever made of this on arrival - this would have been a nice touch. Rachael who was our host was extremely......offical I guess could be the word. She lacked warmth her welcome and explanation around the facilities. I mention this as it was the complete opposite with all other staff we came in contact with. My facial was with Talara who was amazing. It was one of the best facials I have had. Enjoyed the hydro pool as well. Would definitely come back as we enjoyed it so much.
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