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“Absolutely perfect!!!”
Review of RACV Noosa Resort

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RACV Noosa Resort
Ranked #2 of 10 Hotels in Noosa
Certificate of Excellence
Reviewed 27 January 2013

My family, comprising two young children (aged 2 & 4) recently stayed for 5 nights at RACV Noosa Resort & can only provide full praise & commendation to this fabulous resort, & in particular the staff that are employed at the property. Customer service was absolutely outstanding, children were welcomed & staff willingly interacted & accepted their presence. The resort is Immaculately clean & our 2bedroom sanctuary apartment was filled with everything we needed & was very spacious. I cannot recommend this resort highly enough!!! Restaurant food was divine & wait staff attentive & informative. Congrats to all involved, it was a pleasure to be guests at your resort, where staff actually appeared to be enjoying their work! We will certainly be back!

  • Stayed: January 2013
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Thank justash7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACVNoosaResort, Manager at RACV Noosa Resort, responded to this reviewResponded 3 February 2013

Dear justash7,

Thank you for your kind words. I have worked in many different teams over the years and I must say that the RACV Noosa Resort team is the happiest and friendliest I have ever experienced. I am proud of them and it makes it a pleasure to come to work every day.

Staff read these reviews and will appreciate your praise and recommendation to others.

See you next time!

Regards
Darren McClenaghan
Resort Manager
RACV Noosa Resort

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997 - 1,003 of 1,234 reviews

Reviewed 23 January 2013

Our recent stay at the RACV Noosa Resort can best be described like the feeling you get when you arrive home after a long trip - bliss, contentment, happiness and excitement all rolled into one.

We stayed in a 1 bedroom sanctuary apartment, and though the bedroom and living area was on the compact side, it was more than adequate for 2 people for a short stay.

The kitchen was fully stocked with cutlery and kitchenware, tea towels, laundry and dishwashing liquid and tablets, and additional quilts, pillows, umbrellas and clothes airers were available in the bedroom cupboards. We didn't want or need for anything in that respect.

The outdoor balcony had a beautiful view over the trees, and it was peaceful to enjoy the view from inside or out.

The resort is large and very modern, and we couldn't fault the design.

There were car parks available for all, though they weren't allocated to the apartment you were staying in so when it got busy you had to park further away. Not a problem for us but it might be for older people or people travelling with young children.

The tennis court was lovely, and the reception and both casual and formal dining areas were absolutely stunning, modern, understated, large spaces with earthy creams and dark browns. These areas were well designed and overlooked the beautiful pool, which unfortunately we didn't try.

Meals wise, breakfasts were reasonable but there was room for improvement in terms of the variety available, quality wise the breakfast was very good. Additional payments were required for some items.

The rooms are very close together, so we could often hear other adults and children talking and playing (respectively!). Having said that, once all the windows and doors were closed, the sounds were muffled and this didn't impact on our stay at all.

The staff were pleasant for the most part, and when we had to order additional toiletries we received a prompt response.

The resort was very, very clean, to our very fussy standards, so we were very impressed with this aspect.

There were no lifts to the upstairs apartments which required us to carry some very heavy luggage up ourselves. A porter or 2 wouldn't have gone astray in this respect.

The evening wood oven pizzas weren't fantastic, and the wait time was over an hour during our stay. We ordered a pizza with bocconcini but couldn't find the bocconcini when it was delivered, it was all just yellow cheese and too much of it, the worst pizza we have ever had and in fact we didn't eat it. Also in the time it took to receive it we could have walked to the main street in Noosa. We had originally tried to order a pizza to be delivered as room service but the lady we spoke to was very rude in her tone and said that we could only order the pizzas on the in room menu and no we couldn't have any of the toppings available for the wood oven pizzas, unless they were on the in room menu. Seemed a very strange issue to be rude about, and seemed peculiar that a small concession regarding the toppings etc couldn't be accommodated. Nevertheless, not the end of the world, and I think it was more a reflection of that particular staff members unwillingness to listen or assist.

Location wise, the property was a good 30-60 minutes walk away from the main street depending on your fitness levels and the heat, as there are a lot of steep roads that take you there. It was only 5 minutes by car, and 5 minutes by shuttle bus which is complimentary and provided by the resort, and our preferred option to avoid the hassles of looking for a park. We did the walk once and actually enjoyed it. Other than that, it's very close to Noosa Heads, Tewantin and the Eumendi Markets, only a short drive away to these and multiple other attractions including the Sunshine Coast beaches either side of Noosa.

Noosa itself was absolutely gorgeous but perhaps lacked a little of the charm of some of the other towns we stayed at along the way. We attribute that to its popularity (ie the number of people in town at the time of our stay) and the development in the town but the benefits of a larger town of course is that there's more to see and do.

The beach is stunning and the National Park enjoyable to explore.

There were a few small issues with the TV channels but these were resolved by management promptly and to our complete satisfaction.

Overall we had a lovely stay, though we felt for the location it was perhaps a little pricey. Some of the staff could have been a little more accommodating and a porter would have been useful but regardless of this we will definitely be returning to Noosa and to the RACV resort.

A tip for management if they read this - the name "RACV Noosa Resort" conjures up a group of old car enthusiasts or mechanics to some of us, and I daresay may put some people off. Perhaps Noosa Resort by the RACV might get you a look in from younger trendier potential guests who will be pleasantly surprised.

  • Stayed: November 2012, travelled as a couple
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8  Thank Markerina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACVNoosaResort, Manager at RACV Noosa Resort, responded to this reviewResponded 3 February 2013

Dear Makerina,

Thank you for such a comprehensive review - it was great you had a nice visit. You have provided some excellent feedback that has been discussed with the team. Your thoughts regarding our name were also very interesting. RACV now has 8 properties (6 resorts) in Australia and we are optimistic that as more members and guests stay with us the 'RACV Resorts' brand will become more recognised as a place people can trust to have a memorable holiday (in addition to our traditionally breakdown and insurance business).

I appreciate your recommendation of RACV Noosa resort to others and hope on your return visit we can go a step further and make an "almost perfect" stay to a "perfect" one.

Regards

Darren McClenaghan
Resort Manager
RACV Noosa Resort

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Reviewed 22 January 2013

We have just returned from a three night stay at RACV Noosa and can't praise it enough. This is the second time we have stayed at this resort and both trips have been perfect.

We were very warmly greeted upon arrival by Vivian at the front desk and she was very helpful and friendly. The shuttle bus into Hastings Street is great and allowed us to have a wander around town without the stress of having to find a car park. The driver is very friendly and welcoming.

After a trip to your gym we met the managers wife, Jodie, who was lovely and very helpful with information on local areas to exercise etc.

Overall we found our stay to be most relaxing and enjoyable and we look forward to visiting again.

Thank you.

  • Stayed: January 2013, travelled with family
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Thank C M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACVNoosaResort, Manager at RACV Noosa Resort, responded to this reviewResponded 24 January 2013

Dear C M,

Thanks for your review. All staff have read it and appreciate your recognition and I agree Vivian is fantastic ! I am also glad you had the chance to meet Jodi - she is very passionate and active with the local triathlon/running groups in Noosa so I am not surprised Jodes had plenty of ideas in where you could exercise.

We look forward to seeing you again during the Noosa Triathlon weekend and if you need any further advice on exercise options or anything else feel free to contact the team anytime.

All the best with the training for the Triathlon!

Regards

Darren McClenaghan
Resort Manager
RACV Noosa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2013

Hi All, Just wanted to write a few comments after my family's recent stay at the RACV resort in Noosa. I would have to say our trip was exceptional and we thoroughly enjoying our time there. This was mainly due to the staff and facilities at the resort. From the moment we checked in we were warmly welcomed, rooms were very spacious and spotless and staff assisted with any requirements promptly. We especially enjoyed our time around the pool, playing tennis and having a drink and wood fire pizza from the bar, forget what it was called? One day I spoke to an elderly gentleman called Trevor, he told me he visited this place 3-4 times a year to visit relatives . I think I too will be coming back regular now having tried some other disappointing places located in Noosa that seem to be run by a bunch of pigeons!

  • Stayed: November 2012, travelled with family
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1  Thank Ben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACVNoosaResort, Manager at RACV Noosa Resort, responded to this reviewResponded 22 January 2013

Hi Ben C,

Thank you for your review. Apart from commenting on our large and spotless rooms I was pleased you also enjoyed our wood fired pizza bar terrace. The favorite time of the day for many of our guests at the resort is watching the sunset having wood fired pizzas and a few drinks on a typical Noosa warm balmy evening. I also appreciate your compliments to all staff.

I hope to welcome you back again one day.

Regards

Darren McClenaghan
Resort Manager
RACV Noosa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2013

What an amazing place!! We could not fault a thing. We stayed after New Year with our two small children. The rooms were fantastic, food was spot on and we loved the pool and overall setting. The biggest stand out however, was the staff... EVERYONE was remarkably kind, friendly, hospitable, accommodating and, most of all, happy! There were a few standouts, Ian was incredible, but everyone was brilliant. Well done and keep up the great work. We have recommended you to all our friends but I had to write a review to commend you fully.

  • Stayed: January 2013
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1  Thank Wdcl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACVNoosaResort, Manager at RACV Noosa Resort, responded to this reviewResponded 20 January 2013

Dear Wdcl,

Well I think your review was ‘Unbelievable’ – thank you very much. Writing such nice comments about Ian and all of our staff is greatly appreciated – I am very proud of them and I agree they are a happy bunch!

Thank you for recommending our resort to others and we look forward to your next visit.

All the best.
.
Regards

Darren McClenaghan
Resort Manager
RACV Noosa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2013

Lovely resort, beautiful spacious rooms that are clean.
Enjoyed everything on site, as a family visting peak season we would have only wished the pool was bigger as it was packed and no space to do lengths, would be exceptional if it had a pool with a swimming lane and gym, but other than that It was great, would book again...

  • Stayed: November 2012, travelled with family
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Thank KittybooCreativ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACVNoosaResort, Manager at RACV Noosa Resort, responded to this reviewResponded 18 January 2013

Dear wozzatusis,

Thanks for your review and it is great you had a nice holiday with the family. I also appreciate your ideas for improvement - we review and consider all feedback as we are very committed to continue to improve our facilities and service to deliver great experiences for our guests.

I was pleased to read you will book again so we look forward to your next visit.

Thanks again.

Regards

Darren McClenaghan
Resort Manager
RACV Noosa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2013

Had a lovely stay at the RACV Noosa resort. When we first arrived, the whole family were very impressed at how nice the resort was. The rooms were amazing - extremely clean and modern with quality fittings. The staff were also lovely - very professional, friendly and courteous. The free shuttle bus to Hastings St was a bonus as parking can be difficult. Could not fault anything and look forward to returning there on our next visit to Noosa.

  • Stayed: January 2013, travelled with family
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1  Thank 500RobertC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACVNoosaResort, Manager at RACV Noosa Resort, responded to this reviewResponded 15 January 2013

Dear 500RobertC,

What an awesome review! It really does mean a lot to us when guests, as you have, take the time to write and tell us about the great time they had when visiting us.

I am pleased you plan to return to visit us on your next Noosa trip.

Thanks again, we were humbled by your kind words.

Regards

Darren McClenaghan
Resort Manager
RACV Noosa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about RACV Noosa Resort

Address: 94 Noosa Drive, Noosa, Queensland 4567, Australia
Phone Number:
Region: Australia > Queensland > Sunshine Coast > Noosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 10 Hotels in Noosa
Price Range: £131 - £328 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — RACV Noosa Resort 5*
Number of rooms: 170
Official Description (provided by the hotel):
Judged as the Sunshine State’s Best Deluxe Accommodation at the 2013, 2014 & 2015 Queensland Tourism Awards, 5 star RACV Noosa Resort provides a stunning destination for your next holiday. This award adds to RACV Noosa Resort being named in TripAdvisor Traveller’s Choice Awards for the last four years, as one of Australia’s Top 25 Places to stay. All apartments include prestigious fittings and fixtures throughout, including kitchen facilities with luxury appliances and stone bench tops, laundry facilities, Foxtel TV, DVD Player, large private bathrooms and a balcony or terrace with outdoor seating. The Resort offers facilities including a day spa with six treatment rooms, two heated pools, water slides and splash park, outdoor heated spa, restaurant and sunset bar with wood-fired pizza, gym, flood-lit tennis court, playground and bike hire. They are some of the largest apartments in the region, perfect for families, friends or couples that enjoy more space and self-catering. ... more   less 
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