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“Great service, great rooms”

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Sofitel Noosa Pacific Resort
Ranked #3 of 10 Hotels in Noosa
Certificate of Excellence
Sydney, Australia
1 review
“Great service, great rooms”
Reviewed 20 February 2014 via mobile

Stayed here in January whilst on holiday from sydney, really nice professional service, clean rooms, good location near Hastings st, resturant was also very good, well worth the stay and will be back in the spring!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JonOmear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, 24 February 2014
Dear JonOmear
Thanks so much for reviewing your January stay here at Sheraton Noosa Resort & Spa. Your feedback and impressions of the resort and service are very much appreciated, as was your indication that you would return later this year.

We look forward to that, and in the meantime we wish you a wonderful 2014.
Warm regards
Stephen Ferrigno
General Manager
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910 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (312)
Date | Rating
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English first
Australind, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 February 2014

Stayed here in feb in non peak season during the week. Was on level 6 in an ocean front studio. Beautiful views, clean room and very spacious - and we had a porter cot in our room! The hotel and it's grounds are very clean. Pool was lovely and I agree that it's smaller in real life so it would get very crowded during peak season- but we didn't have this problem. It's right on Hastings st which is cool but it is not right on the beach. It is one street back from the beach. Our trip was a combination of special occasions (anniversary, bday, babymoon) and whilst I rang prior to our stay to see if there was any chance of an upgrade I was a bit bummed that we didn't get one when the hotel was so quiet and it was a monday -Friday stay. However I did appreciate the complimentary champagne they gave on valentines day :) buffet breakfast was ok- not as good as the big hotels here in sydney or other countries Ive visited but they did have a great omelette chef and lovely fresh fruit. The staff at the hotel were so lovely and friendly. Especially the lady with red hair at the buffet breakfast ( I think she's a kiwi) she was nice and so was the egg chef. Thee friendliness really stood out as all the other places we visited at noosa I found the staff to be sooooooo rude.

To be honest- Noosa is ridiculously overpriced. But I Could justify paying the prices if the staff were nice. We ate at most of the ritzy places on Noosa beach and some were a major disappointment. Read my reviews on that later. To sum up the best places to eat were Noosa beach house which is at the sheraton (read my review), bistro c and season. Should you eat at Aromas, or Miss Moneypennys I hope your experience is better than mine- VERY DISAPPOINTED!

Would love to stay here again and if I get the chance I will

Room Tip: Ocean views are well worth it
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dedeNsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, 24 February 2014
Dear Dede
Thank you for choosing to celebrate such a significant occasion with us and for sharing your experience and thoughts via this review - it was our pleasure to spoil you both on such a special occasions.

I was also delighted to know that our staff here looked after you so well with the warm, caring and efficient Sheraton branded service that we pride ourselves on delivering. We do spend a considerable amount of time and resources on our staff training and your feedback has certainly highlighted the fact that we are on the right track.
Once again Dede, thank you for your post and as the hotel is ideally located and caters for both singles and families alike, when you are looking to return, please contact the resort directly so we offer you the best accommodation options for your new family. From all of us here at the Sheraton Noosa Resort and Spa, we wish you all the very best for this new and exciting time ahead.
Warm regards
Stephen Ferrigno
General Manager
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Brisbane, Australia
2 reviews
Reviewed 11 February 2014

We recently had a one night stay for a Saturday night, just a quick getaway. It was the first time we'd stayed since the refurbishment and we were very impressed by the new look and quality of the rooms & facilities.

We had some Starwood vouchers we intended to use during our stay to maximise our weekend, most importantly a "late checkout: 4pm" voucher. This was approved on Sunday morning (with a sense of exasperation) by one staff member at the reception desk. However, at about 2pm our room keys were deactivated and when we approached the desk to have this rectified so we could return to our room, she appeared to have forgotten that we'd been given a 4pm checkout. She also seemed to be annoyed that we hadn't checked out already. When we reminded her that she had approved our 4pm check out time that morning, she didn't apologise for the misunderstanding.

I can't remember the name of the staff member, however she would do well to brush up on customer service - we were made to feel like a major inconvenience for using our Starwood benefits and were treated incredulously with no apology being offered for the misunderstanding on her part.

If Sheraton & Starwood are going to offer their members bonus vouchers and other extras, then guests should be able to use them without being made to feel like an inconvenience.

Aside from this minor incident, our stay was fantastic! The rest of the staff were excellent, the pool was not crowded and was very relaxing, the breakfast was good and our room was lovely.

We will be back!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fe2589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, 12 February 2014
Dear Fe2589
Firstly I would like to thank you for choosing to spend your short getaway at the Sheraton Noosa Resort and Spa and for taking the time to post your review. I am delighted that you have commented so positively on our recent renovations and overall had an enjoyable break.
I am however very concerned at the service shortfall you experienced in relation to your late checkout and would like to sincerely apologise for this negative interaction. The hotel spends a considerable amount of time and resources on staff training, especially our front line staff and your comments have certainly highlighted an area which needs further focus and training and I would like to thank you for bringing this incident to my attention.
Once again Fe2589, thank you for your feedback and as you are only just a short trip away, the next time you are planning a Noosa getaway, please contact either myself or our Guest Services Manager directly and we will ensure that every aspect of your next stay is memorable for all the right reasons.
Warm regards
Stephen Ferrigno
General Manager
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Sydney, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 February 2014

For the past six years every March a friend and I have been flying up to Noosa and staying at the beautiful Sheraton for four days to celebrate our birthdays. We have such a lovely time there and we looking forward to returning on the 28 February for our seventh visit to see all the new renovations. The staff there are so lovely and friendly and the pina colada's by the pool are the best I've ever tasted. We absolutely love the Sheraton Noosa and only 20 days to go.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 470Valerie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, 12 February 2014
Dear 470Valerie
Thank you so much for choosing to spend your joint birthday celebrations at the Sheraton Noosa Resort & Spa every year and we are looking forward to showcasing our ‘new look’ resort to you later this month. If you have the time before you arrive, please contact our Guest Services Manager directly with the details of your stay, so we can once again ensure that your holiday celebrations are both relaxing and memorable – the Pina Coladas are waiting for your poolside!
Warm regards
Stephen Ferrigno
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torrance, California
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 February 2014

We stayed at the Sheraton from Jan 1-5, 2014. What a great way to end our 2 week trip to Australia. We had stayed in some more rustic accommodations in other locations so we were ready for this lovely resort. The location on Hastings Street was very convenient. We walked to the National Park, the beach, shopping, dining and of course sampled all the ice cream shops! I also took a Sunset Boat Tour which departed right outside the hotel.

The staff was very friendly and very helpful in answering our many questions. We enjoyed the pool and ate the fabulous buffet breakfast each morning...yum! We had a rate that included breakfast for 2 of the 3 of us.

Thanks to Sheraton Noosa for running an outstanding resort and providing helpful service. Our room was very spacious and comfortable.

Room Tip: We had a view of the river, but a higher floor would have given us a much better view. Our view was...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KDMaxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, 12 February 2014
Dear KDMaxx
I’m delighted that you have left our shores with some wonderful memories from the last leg your Australian holiday spent at the Sheraton Noosa Resort & Spa and would like to thank you for sharing your experiences.
I have already posted your positive words on our internal noticeboard for all of the team here to read and enjoy as ultimately the accolades must go to them for once again providing our guests with outstanding Sheraton branded service.
Once again KDMaxx, thank you for taking the time to post your review, I trust you have had a safe journey back to California and I look forward to welcoming you back the next time your travel plans bring you back to Australia and indeed to beautiful Noosa. I’m off to get one of those delicious ice-creams you mention!
Warm regards
Stephen Ferrigno
General Manager
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Nottingham, United Kingdom
Level Contributor
390 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 283 helpful votes
Reviewed 5 February 2014

Firstly let me say that we did not stay at the Sheraton, we just had a couple of drinks in the foya. this is not usually somthing that we do but we were finding it very difficult to sit and get a drink in Noosa without going into a restaurant and eating. There appear to be no bars or pubs as the English would define them.

Large hotel foyas and bars are generally depressing places full of bored business men and Americans who know no better. The Sheraton Noosa is the exception. The front of house area is a beautiful conservatory type construction with lots of glass. You have to order at the bar unless you are eating, but the decor and seating are perfect for a spot of people watching.

Service was prompt and precise, the prices were a little steep but the beer and wine were both perfect.

highly reccommended to stop and take the weight off your feet and get the sun off your head.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Mark&Nic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, 7 February 2014
Dear MarkandNic
It was fantastic to read your review and thank you for sharing your impressions of your time here at the Hotel. I must admit to being a little unsure of the reference to the Bar on Hastings Street or our River Lounge off the hotel foyer. The Noosa beach House Peter Kuruvita bar has certainly been well received since opening last year and being right on Hastings Street it is the ideal location to escape the sun, relax and enjoy a cold beer, wine or cocktail and ‘people watch’ from the comfort of your lounge and I am glad that you had the opportunity to do just that. The bar also offers an ever-changing all day dining menu where you can always find something to tempt your tastebuds.
Similar but different, the River Lounge off the Hotel foyer is a relaxing venue to unwind and as lazy as the Noosa River current one can relax and chill out to the music and entertainment (Andrew Lawson is my current favourite playing Bublé and Sinatra and some modern tunes as well). In any case, thank you for sharing your experience and I hope that we will have the opportunity to have you stay with us at the Sheraton Noosa Resort and Spa the next time your travel plans bring you back to Australia and indeed to the beautiful and iconic Noosa Heads (and try the “other bar” next time around!)
Warm regards
Stephen Ferrigno
General Manager
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Maroochydore, Australia
Level Contributor
307 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed 4 February 2014 via mobile

Stayed there as a pre birthday treat for my husband. We got a promo rate online that was truly unbeatable! When we arrived, they were gracious to upgrade us and we were very impressed with the size of the room given. I could not fault anything! It was truly an amazing stay for us as we enjoyed the facilities, the service and the comfort of The Sheraton. We had the pool view and we were on the fourth floor. We will definitely return and this time, we will stay 2 nights!

Stayed February 2014, travelled as a couple
Helpful?
Thank KMSM44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, 6 February 2014
Dear KMSM
What a wonderful review – thank you so much for your positive comments and I am delighted that your pre birthday stay here was so enjoyable. All of our guest rooms and suites are larger than the average hotel room and also have the additional appointments of kitchenette, balcony and spa bath as standard and I am so pleased that you found our facilities comfortable for your stay.
Maybe on your return stay you may enjoy a River View room so you can relax with a glass of wine and take in the tranquillity of the Noosa River and beautiful sunsets from the comfort of your private balcony.
Once again KMSM, thank you for choosing to stay with us and as you are virtually a local I look forward to having the opportunity to welcome you back for a longer stay sometime soon.
Warm regards
Stephen Ferrigno
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Noosa Pacific Resort

Property: Sofitel Noosa Pacific Resort
Address: 14 - 16 Hastings Street, Noosa, Queensland 4567, Australia
Phone Number:
Region: Australia > Queensland > Sunshine Coast > Noosa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Noosa
#2 Top resorts Hotel in Noosa
#2 Spa Hotel in Noosa
#3 Luxury Hotel in Noosa
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Noosa Pacific Resort 5*
Number of rooms: 176
Official Description (provided by the hotel):
Experience luxury in the heart of Noosa at Sofitel Noosa Pacific Resort. With shopping, dining and sun drenched beaches just steps away you're perfectly positioned in the heart of Hastings Street to enjoy Noosa's village charm. Take the time and indulge in a relaxing Spa treatment and our culinary delights at our signature restaurant, Noosa Beach House Peter Kuruvita. ... more   less 
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Also Known As:
Sheraton Noosa Hotel Noosa
Sheraton Noosa Resort And Spa
Noosa Sheraton

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