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“Best Bed Ever”

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Sofitel Noosa Pacific Resort
Ranked #4 of 10 Hotels in Noosa
Certificate of Excellence
Canberra
Level Contributor
133 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Best Bed Ever”
4 of 5 bubbles Reviewed 22 March 2014

A nice foyer area leads to a nice pool area. The rooms were spacious. We had one overlooking the river so we enjoyed sitting on the balcony. Sensational bed with luscious feeling sheets. One of the best beds I have slept in on our travels. Deborah and Adam were two staff members who really helped make the experience more enjoyable. The restaurant whist being modern with lots of light lacked ambience and the feeling of being classy. The location is Hastings Street. Not beach front though. Good safe parking.

Room Tip: View of river
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndyandCathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, 25 March 2014
Dear AndyandCathy
Thank you for your review and your very positive words on our resort and its fabulous location.

We’re delighted you enjoyed your stay and had the opportunity to experience the beauty and tranquillity of the Noosa River from the comfort of your balcony. Your compliments have also been passed onto the Front Office team and to Deborah and Adam in particular, so they can see first-hand how much you appreciated their wonderful service.
I’m also delighted that you had such a wonderful sleep on our signature Sheraton Sweet Sleeper bed. These beds and the linen components are available to purchase from Sheraton On The Park in Sydney via sheraton.com/sydneysweetsleeper.com or please contact us directly and we will be able to assist with the details.
Many thanks again for your review, and for choosing Sheraton Noosa Resort & Spa and we look forward to welcoming you back the next time your travel plans bring you back to beautiful Noosa.

Warmest wishes
Stephen Ferrigno
General Manager
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871 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (300)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
london,uk
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 22 March 2014

Had super room in this quiet hotel. A one street town not much nightlife. But fabulous beach!
Trips available to Australia Zoo and water sports. Hotel a bit pricey but worth it to us.
Can't agree with the reviewer about the inadequate room as ours was fantastic!
If you want nightlife this town( one street) is not for you and most restaurants were closing around 10 though some were still being patronised by a few.
The hotel is not directly on the beach though some apartments are- but it is a step over a small tree lined street only. They are fine about you taking towels( pool area) onto the beach- and you don't even have to sign them out , like most hotels!

Room Tip: Ask for ocean front/ view. It is across the street from the ocean
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GlynisGlynis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, 24 March 2014
Dear GlynisGlynis
I was so proud when I read your review and would like to thank you for choosing to stay with us for your Noosa holiday. When I shared your review with the team here they were delighted that they played a part in creating some wonderful holiday memories for you both. The beauty and tranquillity of the Noosa certainly makes for a relaxing and interesting holiday and I am also pleased you found the size of the room and our facilities comfortable for your stay. Once again GlynisGlynisl, thank you for your review and from all of us here, we wish you safe travels back to the UK.
Warm regards
Stephen Ferrigno
General Manager
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Melbourne, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 21 March 2014

Recently stayed Sheraton Noosa as part of a business trip. It was OK, but not the usual standard of what we've come to expect from Sheraton hotels. The rooms were nice, but perhaps the decor more targetted towards families.

We did notice that the majority of guests were families or retirees, so we did feel a little out of place. The restaurant was OK, but again, lacked lusture. It was a reasonable hotel, clean and tidy but not really set up for corporate.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bridgesflora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, 22 April 2014
Dear bridgesflora, thank you for your comments concerning the recent conference visit in Noosa and here at the Hotel. We are fortunate that in general our facilities and services are most suitable for conference delegates and leisure guest alike and more importantly flexible to suit the various nuances of these customers. I am pleased that your overall impression was favourable and hope to see you again one day soon. Warm regards, Stephen Ferrigno, General Manager
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Brisbane, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 18 March 2014

After hearing great things about the newly refurbished Sheraton Noosa, we booked in for a 6 night holiday. Our first room overlooked a loading dock on the adjacent shopping centre, complete with large rubbish skip and we had crows sitting around the balcony railing. After stating we were not satisfied with this room ,we were moved to a pool view room. Now we only had 2 double beds as against the requested King size bed. The TV didn't work, a light was missing from the bathroom and the bathroom door had 2 positions - either wide open, leaning against the toilet or shut. Even though the hotel appeared to be only partially full, we had guests with babies booked into both adjacent rooms - this meant several sleepless nights as the crying was clearly audible. Buffet breakfast was included in our package, but if we wanted a decent cup of coffee (not stale dripolator rubbish) - we had to pay extra for it. Future guests should also be aware that this hotel and surrounds are completely Non Smoking - includes all balconies and the pool and garden areas. To smoke one must exit the grounds completely and either stand on the footpath (not a great look) or walk around to the dock area. No rubbish bins are situated anywhere around the hotel, meaning many guests simply dump whatever, wherever they can.
Sorry Sheraton Noosa, but we were less than satisfied with our experience and won't be back.
PS: Parking starts at $20 per day.

Room Tip: Rooms overlooking the pool area are sunny but noisy.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Fran O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, 23 March 2014
Dear FranO

We appreciate you choosing to stay with us for the first time and for taking the time to post your reviews. I am naturally very disappointed that you have departed the hotel with a level of dissatisfaction and for this I would like to sincerely apologise. Unfortunately I cannot gather all of the information from your stay on this forum to be able to offer you a more detailed explanation on each of your points, however if you have the time, please contact me directly as I would like to have the opportunity to discuss any aspect of your stay with you personally.
I am also concerned to learn of your disappointment regarding our ‘100% No Smoking’ policy and I would like to apologise if this was not brought to your attention prior to your arrival at the hotel. In line with the general public expectations and liquor licensing laws, Sheraton Noosa Resort & Spa has been 100% non-smoking for over 6 years now which not only includes all restaurants, bars, guestrooms and guestroom balconies, but all of the outdoor areas in the resort as well. The details of our non-smoking policy are advertised on our websites, during the reservation booking procedure and during our check in process our associates communicate our 100% non-smoking policy to our guests.
Having said all that and whilst I cannot change some of the expectations and experiences that you had during your stay, I can certainly rectify the ‘housekeeping’ issues you mention and would like to thank you for bringing these to my attention.
As we pride ourselves on providing a high level of service, facilities and genuine care for our guests and their individual needs it is disappointing to learn we have not effectively delivered on that promise in your eyes on this occasion and for that I am genuinely sorry.
While you have indicated that you may not return for a future stay, should you reconsider your decision please contact either myself or our Front Office Manager directly and we will ensure that your next stay is a truly enjoyable one.
Once again Fran O, thank you for taking the time to post your reviews and I hope that we will have the opportunity to welcome you back for another Noosa holiday.
Warm regards
Stephen Ferrigno
General Manager
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Melbourne, Australia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 16 March 2014

I have great expectations from a Sheraton stay . .. I expect great customer service and a relaxing special time. This one didn't let me down .. the staff are polite & helpful, the rooms comfortable & clean, the facilities good - why wouldn't I return. Thank you

Room Tip: A river view with a balcony is sooooo good - one doesn't want to leave
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gelli2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, 19 March 2014
Dear gelli2005
Thank you for choosing Sheraton Noosa Resort & Spa for your recent stay in Noosa and for taking the time to post your lovely review.
It is always great to read when a guest has enjoyed our 5 star experience we pride ourselves on delivering and I will certainly share your review with all of the team here. Thank you again for sharing your experience and we certainly hope to welcome you back soon for another relaxing holiday in beautiful Noosa.
Warm regards
Stephen Ferrigno
General Manager
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Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 16 March 2014 via mobile

We found this hotel to be very suitable. The staff we encountered were all very helpful, the room was very comfortable, breakfast was good, the pool area clean, reception staff very nice. Noosa is an expensive area and costs were in keeping with a higher standard hotel located in the area (we found). Next time we may try Appt located right ON the beach instead, but would be happy to stay here again. Ps Valet parking unnecessary as plenty of spaces locally.

Stayed February 2014
Helpful?
Thank Mercedes1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, 19 March 2014
Dear Mercedes1970
Thanks so much for reviewing your recent stay here at Sheraton Noosa Resort & Spa and we genuinely appreciate you sharing so many of your impressions of the resort and of the outstanding service you received.
As the hotel is ideally located, within easy walking distance to shops, restaurants and directly across the road from beautiful Noosa Main beach, when you are looking to return, please contact the resort directly so we offer you the best accommodation options (including suites and villas) for your needs.
Thank you once again for choosing to stay with us and I hope you will have the opportunity to return soon.
Warm regards
Stephen Ferrigno
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle
Level Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 14 March 2014 via mobile

My husband and I stayed here Sun-fri for our mini moon. We ended up choosing to stay here as we got a great rate on a secret last minute room which seemed obvious to be the Sheraton. In comparison to the nearby apartments $210 per night seemed better value for ridiculously overpriced Noosa. It is in a great location. We just kind of wish we'd been spoilt and upgraded as it was our honeymoon and the occupancy didn't seem to be too full. We had a standard room overlooking the pool. They are great sized rooms, with a very comfy bed and good included amenities such as a coffee plunger for instance! We did have a nice stay. The staff were friendly and cocktails by the pool were great. The only downsides were that our pillows were way too soft and lumpy, which is a shame since the bed was so great. We only had the buffet breakfast once after pooling a couple days if $20 vouchers from not getting the room serviced. At a usual $35 per head I think the buffet is quite poor value. Great muesli,yoghurts etc but the hot food was a bit 'sad' looking. I think there is much better value elsewhere on Hastings. And they need to do something about those slow as toasters! Overall, we'd stay again for the pool, location and the room. Good spot to stroll to the beach and nearby restaurants.

Stayed March 2014, travelled as a couple
Helpful?
Thank PetaW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFerrigno, General Manager at Sofitel Noosa Pacific Resort, responded to this review, 19 March 2014
Dear PetaW
Firstly congratulations on your recent marriage and I am delighted that you chose to spend this special time with us. Thank you for sharing your experiences on so many aspects of your stay and I am pleased that you found the generous size and additional appointments in your room, and the proximity to Hastings Street shops and restaurants, both convenient and relaxing.
I am sorry though that even though you loved the Sheraton Sweet Sleeper bed, you found the pillows not to your liking. As we do offer a variety of different pillow types on request, should you have the opportunity to return for a longer stay in the future, please mention this when you are making your reservation or on arrival, and we will be more than happy to offer you a selection of pillow to choose from.
Congratulations again - thank you for choosing to stay at the Sheraton Noosa Resort and we’re looking forward to the pleasure of welcoming you back again to beautiful Noosa if you are able to escape for a ‘maxi moon’.
Warm regards
Stephen Ferrigno
General Manager
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Additional Information about Sofitel Noosa Pacific Resort

Property: Sofitel Noosa Pacific Resort
Address: 14 - 16 Hastings Street, Noosa, Queensland 4567, Australia
Region: Australia > Queensland > Sunshine Coast > Noosa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Noosa
#2 Romantic Hotel in Noosa
#2 Spa Hotel in Noosa
#3 Top resorts Hotel in Noosa
#3 Luxury Hotel in Noosa
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sofitel Noosa Pacific Resort 5*
Number of rooms: 176
Official Description (provided by the hotel):
Experience luxury in the heart of Noosa at Sofitel Noosa Pacific Resort. With shopping, dining and sun drenched beaches just steps away you're perfectly positioned in the heart of Hastings Street to enjoy Noosa's village charm. Take the time and indulge in a relaxing Spa treatment and our culinary delights at our signature restaurant, Noosa Beach House Peter Kuruvita. ... more   less 
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Also Known As:
Sheraton Noosa Hotel Noosa
Sheraton Noosa Resort And Spa
Noosa Sheraton

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