We never got to stay at these apartments because right from the start the management kept changing their minds about what they wanted to charge us. I originally booked the 4 bedroom penthouse for my husband's 40th birthday (after a few weeks' research) through a website that they advertise with and was then rung by Carol who advised that website was wrong and I couldn't book for two nights, it had to be three. I agreed to this reluctantly, but Carol advised we could still have the apartment for 3 nights at the price advertised on the website. Then I got an email from Carol advising that the price had gone up and when I questioned this, she sent an email apologising for a computer glitch, and advising that this had been an auto email and she confirmed the original price I had booked for. She then sent a request for a deposit, with seven days to confirm the booking. I sent an email on the 7th day confirming that I wanted the booking and asking how I could pay the deposit. Carol returned the email advising how I could pay the deposit and then casually advised that the price they had quoted me several times by phone and by email was wrong and it would now be $110 extra per night. When I got annoyed with Carol on the phone for just blithely sending an email expecting us to pay quite a bit more money than was quoted, she hung up on me and then sent an email cancelling our booking, saying it was no longer available. She then rang me the next day and told me her lawyers would be looking at this situation as I had threatened and bullied her - the only threat I made was to go on this site and report what appalling immoral service we had had from the management of this property.
- Official Description (provided by the hotel):
- A secluded, luxury resort in Noosa set amongst lush tropical greenery with views to Laguna Bay, North Shore, Noosa River and beyond, all at the doorstep of Noosa's stylish boutiques, restaurants and beaches. Picture Point Terraces is located in the heart of Noosa Heads, terraced into Noosa Hill with an absolutely northern aspect, just a three minutes walk to world famous Hastings Street with its exclusive boutique shopping, exquisite alfresco dining and Noosa's main beach. ... more less
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