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“Would never book this place again!”

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Picture Point Terraces
Ranked #54 of 140 Speciality Lodging in Noosa
Certificate of Excellence
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Would never book this place again!”
Reviewed 7 October 2012

We never got to stay at these apartments because right from the start the management kept changing their minds about what they wanted to charge us. I originally booked the 4 bedroom penthouse for my husband's 40th birthday (after a few weeks' research) through a website that they advertise with and was then rung by Carol who advised that website was wrong and I couldn't book for two nights, it had to be three. I agreed to this reluctantly, but Carol advised we could still have the apartment for 3 nights at the price advertised on the website. Then I got an email from Carol advising that the price had gone up and when I questioned this, she sent an email apologising for a computer glitch, and advising that this had been an auto email and she confirmed the original price I had booked for. She then sent a request for a deposit, with seven days to confirm the booking. I sent an email on the 7th day confirming that I wanted the booking and asking how I could pay the deposit. Carol returned the email advising how I could pay the deposit and then casually advised that the price they had quoted me several times by phone and by email was wrong and it would now be $110 extra per night. When I got annoyed with Carol on the phone for just blithely sending an email expecting us to pay quite a bit more money than was quoted, she hung up on me and then sent an email cancelling our booking, saying it was no longer available. She then rang me the next day and told me her lawyers would be looking at this situation as I had threatened and bullied her - the only threat I made was to go on this site and report what appalling immoral service we had had from the management of this property.

  • Stayed October 2012, travelled as a couple
    • Service
Helpful?
8 Thank Joely L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PicturePointTerraces, Public Relations Manager at Picture Point Terraces, responded to this review, 15 November 2012
Dear Joely L,

Our deepest apologies, any price quoted should have been honoured by our reception, if you would reconsider staying here and could forward us the original email with the quote, we will be happy to accommodate you for that price.

Marketing Manager.
Picture Point Terraces
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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83 reviews from our community

Traveller rating
    57
    13
    8
    2
    3
See reviews for
34
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Any
English first
Mosman, Australia
Level 6 Contributor
234 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 6 October 2012

Big apartments, especcially by Noosa standards with a fabulously large spa terrace. You need to like stairs - its a quick and easy walk to the beach, shops etc but it is up and down stairs. The internal inclinator lift works really well and makes life very easy. Pool area is basic but fine. We stayed in 9. Good but saw others such as 10 which look even better. Reception staff very helpful, given a few issues with things on arrival. Kitchen very well equipped - you could easy staff weeks. Kids loved it!

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PicturePointTerraces, Public Relations Manager at Picture Point Terraces, responded to this review, 15 November 2012
Hello BedCC,

Thank you for your feedback, we are glad you appreciated the apartment and our facilities.
I believe everyone who's knows Picture Point Terraces remembers the stairs to and from Hasting St, surrounded by nature and wildlife.

Picture Point Terraces Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2012

We spent a lot of time working out where to stay in Noosa and we were so pleased we selected Picture Point Terraces. The penthouse we stayed in was absolutely fantastic, big, with amazing views over Noosa and Laguna bay. The apartment had absolutely everything you could need. From the moment we arrived Carol and David looked after us perfectly - it was like we were a guest in their own house.

The weather was not good during our six day stay, however being so close to Hastings street meant we could easily walk down for a coffee or dinner or even a swim (about two minutes down a path)

We certainly hope to return sooner rather later.

Michael and Gabrielle

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michaeljohnb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PicturePointTerraces, Guest Relations Manager at Picture Point Terraces, responded to this review, 27 November 2012
Hello Michaeljohnb,

Let me say thank you for your post and we are glad you enjoyed your time Noosa and at Picture Point Terraces. The weather has been amazing of late and we would love to have you back with our guest loyalty rate. If you would like to inform Carol of your previous stay here at Picture Point Terraces when you next book, we will be happy to welcome you back!

Kindest regards,

Picture Point Terraces Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Australia
1 review
Reviewed 1 July 2012

We have visited Noosa every year for the past twenty years or more.. We discovered Picture Point by chance some twelve years or so ago when No1 Hastings was being renovated ... We love the balconys with all day sun and total privacy.. Paradise in your own appartment.. You could never get run out of things to do, beaches the alfresco dining walking tracks and much more ... Noosa is an exciting yet laid back getaway..The weather in May this year was perfect and hope to get back again soon..

Room Tip: any except room 3 not much outlook
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marianne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 December 2011

Paradise! I never knew Noosa could look quite like this until I strolled out onto the first of three decks in the Monterey Penthouse. Sauna in the upstairs living area followed by a Spa overlooking the water and Hastings Street. Cockails on the rooftop terrace in the Jacuzzi. Very professional staff, at all times very helpful. We stayed four nights, and did not want to leave! A perfect venue for the birthday party we had with friends. Immaculately presented and access to everything. Can't wait for our next visit.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Beachbound503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 December 2011

We have just spent the best holiday at noosa ever. Picture point terraces gracious hosts carol and Simon are charming and accomodating, with nothing too much trouble. Unbelievable views, luxury appointments, access to beach and Hastings st, we could not have asked for more. Do nothing or everything, ride the "Hitchcock railway " travelator. We'll be back

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 12noosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 4 Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 September 2011

We stayed for 4 nights in the Penthouse Casablanca. Initial reaction was fantastic, the views were the best we have encountered in Noosa and we arrived just in time for the most glorious sunset. However, the management was a big let-down and not what guests should have to put up with in a 4.5 -5star property. We encountered a series of problems such as the iron not working, filthy and ripped ironing board cover, blocked drain in bathroom basin, light not working, faulty electronic awning on balcony, phone not switched on etc. Whilst none of this was acceptable, it could have all been remedied quickly and efficiently by a management team who cared and who actually took their job seriously. However, it became more like a Fawlty Towers situation. We were actually told that the only way they know about these problems is when they hear about it from housekeeping or guests! Not impressed.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Diam65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Picture Point Terraces

Property: Picture Point Terraces
Address: Picture Point Terrace 47 Picture Point Cres, Noosa, Queensland 4567, Australia
Region: Australia > Queensland > Sunshine Coast > Noosa
Amenities:
Beach Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 140 Speciality Lodging in Noosa
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Picture Point Terraces 4*
Number of rooms: 9
Official Description (provided by the hotel):
A secluded, luxury resort in Noosa set amongst lush tropical greenery with views to Laguna Bay, North Shore, Noosa River and beyond, all at the doorstep of Noosa's stylish boutiques, restaurants and beaches. Picture Point Terraces is located in the heart of Noosa Heads, terraced into Noosa Hill with an absolutely northern aspect, just a three minutes walk to world famous Hastings Street with its exclusive boutique shopping, exquisite alfresco dining and Noosa's main beach. ... more   less 
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