We stayed here for 3 nights - accommodation was okay, it's an older place. We had a late check in on the Friday night and so had to take our keys from the lock box...there were keys for two different rooms, both with my name on it.
Tried the first key and had been given the key for someone else's room - had full access to all of their belongings. Luckily we're honest people and shut the door as soon as we realised. Then we went to the next floor to try the next key - only to find that there was no room number to match on the floor that had been listed. I'm 7.5 months pregnant and lugging my suitcase up and down the stairs because of incorrect information really wasn't appreciated. After a phone call to the after hours number we were told that we'd been told the wrong stairwell.
When we took the wrong key back the next day we weren't even given an apology - the man at reception was too busy talking to a staff member.
It doesn't appear that there's any sprinklers for fire safety in the rooms.
Checkout wasn't much better - it wasn't until we'd paid and were half way out the door that we were asked if we'd had a good stay.
Location is good - but won't be staying again.
- Official Description (provided by the hotel):
- Immerse yourself in the real Noosa experience at Hotel Laguna. Our friendly, vibrant resort is nestled in the heart of Hastings Street, with both the river at our back door and the beach just a stone's throw away. Laze by our tropically surrounded pool or step outside our front door into a sea of restaurants and boutique shopping...We have something for everyone... ... more less
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- Also Known As:
- Laguna Hotel Noosa