Don't travel up to here from Sydney early and expect any consideration to maximizing your time on a 2 night stay. Arrived at 11.00 and was told room wasn't ready till 2.00pm. They rang cleaning to get our room ready at 11.00pm, but would give no indication of when we could get access, so we walked 15mins in our Sydney travel clothes into town to get an early lunch. Back without any further progress and 2 hours later at 1.00pm asked to see the manager. Couldn't get them to understand that nowhere else in the world would anyone seriously pretend that it takes 2 hours to prepare a room if you really wanted to accommodate the customer. Then had one of the staff explain to us what it's like to run a business. I even tried to help them understand that they were not being responsive to a small ask from their customer to the extent that it appeared there was a management policy in place to Ignore these request. But instead of just fixing the issue and letting us know they wanted to help, they briefed us on their procedures. Nowhere we travel in the whole world at any accommodation would you have to put up with this nonsense and this attitude. I really feel sorry for the owners of these units who depend on this management team to look after their investment because all the policies and no repeat customers (well certainly not these ones) makes this a significantly under performing investment. Personal note for the future - unit managers do not know what it means to be resort operators. Neither location or cost at this resort was supported by attitude or service.
- Official Description (provided by the hotel):
- ABSOLUTE WATERFRONT RESORT IN NOOSA Located on the longest private waterfront beach in Noosa on four acres of tropical gardens. 54 one, two and three bedroom fully self contained apartments offering stunning beach, marina or garden views. Bring the boat and book one of our Marina Berths at no extra charge.(subject to availability) ... more less
- Reservation Options:
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- Also Known As:
- Culgoa Point Beach Hotel Noosa