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“A rather unfriendly and unhelpful owner”
Review of Hartenfels Pension

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Hartenfels Pension
Ranked #105 of 122 Lech B&B and Inns
London, United Kingdom
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A rather unfriendly and unhelpful owner”
Reviewed 21 May 2014

'Harten fels' translates to 'hard rock'. A rather apt name for a pension with a welcome, service and charm to match the translation. Do yourself a favour and stay somewhere else!

Don't confuse this place with the Hotel Hartenfels in Zug which currently features at number 15 in the tripadvisor hotels rankings for Lech.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chavness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • German first
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English first
Stuttgart, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 March 2014 via mobile

On arrival at noon the lady (obviously owner) opened the balkony door and barked at us without greeting: Your rooms aren't ready yet and you can't leave your cars here! - which wasn't our intension, but we needed to park them for the moment - and she slammed the door shut. We stayed for two days in clean and spacious rooms (our room was in the basement next to the sauna and ski boot room). The small showergel bottle - which was empty after one day - and the two teabags weren't refilled. Breakfast was good, but the lady was thin-lipped during our whole stay. We didn't complain but kept our conversation with her at a minimum. Due to a forgotten item we called there after we had left and the lady told us we got barred, cause we didn't say good bye - what we did - and we didn't leave a tip! What goes around, comes around!

Stayed March 2014, travelled with friends
Helpful?
2 Thank k p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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London, United Kingdom
2 reviews
Reviewed 2 March 2014

My father, cousin and I spent one week at Hartenfels, and the stay couldn't have been more enjoyable. The host and staff were welcoming and friendly, there was a very high standard of cleanliness. The stay was cosy and comfortable, breakfast was delicious and the sauna provided much needed relaxation after a days skiing! The location was ideal, situated a 5 minute walk away from the centre of Lech, with easy access to restaurants, bars and the gondola up to Ober Lech (3 minutes walk away). We will definitely return to Hartenfels when next in Lech, thank you for a lovely week! The Alexander Family.

Room Tip: The rooms in the basement provide easy access to the boot room and sauna.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sachi1902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Odessa, Ukraine
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 24 January 2014

Very pleasant stay! Perfect Owners! They are very elegant and helpfull. The hotel is full of charme and cozy. Rooms are big enough, some of them are with balcony. There are bathrobes and sleepers, bathgel, soap and face sponges in the bathroom. Breakfasts are the same every day, but tasty and you have enough choice. I can't say anything about sauna, we didn't use it. The location is good. All bus stops are near the hotel. 5-7 min by feet to the center. The ski chair lift is 2 min turn right, ski cabin 2 min turn left and the main stations in the center are 5 min to go. We used the main stations because it was comfortable to leave there all our equipment in the ski safe and to go to the hotel in regular shoes.
We really love this place and hope to visit it next year!

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KuitOdessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 9 September 2013

As a rule, myself and my partner don’t stay in pensions/B&B, but Lech hotels are rather pricey so this was a good option for us. And we were attracted by the pretty Austrian style and décor.
We arrived without a reservation, but where shown 2 rooms and took the smaller one, as it felt a little cosier. The room however, was still a good size and with very comfy beds, spacious bathroom, and a table to work at.
Breakfast was simple (no eggs), but still a nice selection of cheese, ham, fruit, etc. The house keeper was lovely and the whole place was immaculate. I don’t think I’ve every stayed in somewhere so clean and tidy.
My only small gripe was that you are only given one Wi-Fi access code per person so if each of you has a laptop and smartphone you can’t use both.
The pension offers excellent value for money, in a really good location. I can’t recommend it enough.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank sdclifford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 May 2013

The worse vacation we have had in 20 years .
I choose this pension because of rate but it is too big for what you will find there, in terms in value for money. Small rooms, small bathrooms, same products everyday at breakfast, short program for sauna( they close at 7.00 pm), a lot of small pieces everywhere and if you have heavy luggages and you need help because they give you a room on second floor, nobody can help you because there are only 3 people everyday in haus: owners ( 70 years old) and the housekeeping. And the final was awful when, after they offered, like unique solution( even they confirmed previously the extra bed)a single room for our son instead extra bed, at a same price like an extra bed ( we asked them about it immediately), they charged us with 49 euro/day instead 15 euro / day like on the booking.com website, even for us was an inconvenient because we prefer to stay with our son in same room otherwise we can reserve two rooms when we make the reservation. Because we tried to have an explication for this they were really very very unfriendly and we have obtained a rude treatment by the owner. Choose a hotel instead of this pension, if you can. You will have same price.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CHARME 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hartenfels Pension

Property: Hartenfels Pension
Address: Strass 268, Lech 6764, Austria
Region: Austria > Austrian Alps > Vorarlberg > Lech
Amenities:
Free Parking
Hotel Style:
Ranked #105 of 122 B&Bs / Inns in Lech
Price Range (Based on Average Rates): £
Number of rooms: 9
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