The staff at Hotel Elisabeth are outstanding - every one of them went out of their way to make us feel welcome. There was a mix up with our booking (which I think was our agent's fault rather than the hotel's) and when I mentioned it we were shown another room immediately and offered help to move at no extra cost. The second room was much nicer - rooms do vary. This is not a modern, designer hotel and yes, some of the rooms are a bit dark, and the wifi is patchy. So if you want cutting edge, stay elsewhere. If however you want really warm, friendly service, with good food and a lively, friendly atmosphere (by the end of the week pretty much all of the guests - of various nationalities - were chatting with each other which is pretty rare!) in a quiet but very accessible location, then the Elisabeth is for you. They looked after my food allergy very well, and on our last night the waitress I think could tell that we weren't overwhelmed with the dinner options. We said it was fine but she asked again, and persevered until we overcame our British reserve and admitted we'd prefer something else. We got a fantastic steak, perfectly cooked, and a great way to finish off our holiday. You are a few minutes' walk from the lifts, but if you are renting skis and use the hotel's recommended hire shop you can store skis and boots at the base so it really isn't an inconvenience. Thanks to all at the Elisabeth for a really fantastic holiday in Lech!
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