I admit, the location is great. The hotel room #27 was very nice and clean and until a problem occured we were feeling fine. However, when one is kept awake until 2am by life music in the lobby two floors below and when upon complaining three times we were lied at by the staff (the music will stop at 11pm, we will turn the volume down, that's the last song, etc...) and treated with a never heard of arrogance, all the positive things vanish. No word of excuse or reaction the next morning and when I went to speak to the hotel manager, she treated me like a total fool!! I have never been treated like this in my entire life and I have worked in hotel management for many years, so I know a thing or two about it. This incident made us soo angry that we were not really able to enjoy the rest of our stay. The arrogance these people put forward is unacceptable and totally unjustified. DO NOT GO THERE IF YOU CAN AVOID IT!!
A word regarding F&B, they try too hard to be creative. Simpler would be better!!
- Official Description (provided by the hotel):
- The family friendly 4-Star-Superior BURG Hotel Oberlech is situated in Lech am Arlberg between Tirol and Vorarlberg in Austria at 1,660 meter (1,03 miles) above sea level. Surrounded by the mountains of the Alps it is the perfect spot for skiing, hiking, mountain biking, golf, tennis, wellness and much more. With the legendary skiing resort "Lech-Zuers in Arlberg" one footstep from the hotel away you can enjoy your skiing holidays in one of Austria's largest and most luxurious skiing resorts. After a beautiful skiing day in the Mountains of the Alps you can have a drink or two at our BURG Ice-Bar, one of Lech's Apres Ski hotspots. Or you just visit our 1.200 M² large SPA Area and relax in an oasis for the senses, in which our professional beauty and wellness team will pamper you head to toe. During spring, summer and fall the Arlberg region is perfect for hiking in the mountains of Tirol and Vorarlberg as well as numerous other sports activities. The BURG Hotel features an own tennis court as well as hiking guides, personal fitness trainers, golf trainers and much more. Additional features and services are our free child care, high-speed Wi-Fi internet, a well arranged wine cellar with over 1000 varieties of wine from all regions, free access to all running cable cars and chairlifts during summer, etc.The Hotel also features a congress center with 6 seminar rooms in different sizes for up to 60 seats each. The fabulous location on top of the alps is also a very popular spot for marriages. Feel one day like the star in "Sound of Music" when you stand in front of the "Kriegeralpe" Chalet, which is also connected to the BURG Hotel in Oberlech. ... more less
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- Also Known As:
- Burg Hotel Lech