The young team of hardworking people lead by Freddie and Hannah made our Christmas holiday in this cosy chalet hotel. The staff were friendly but not overpowering, showy or there for their own egos. Anything we wanted was sorted on the spot, politely and professionally. Freddie is a superb manager, ensuring all the staff have a day off together and taking his own day off another day (although he was back at work in the afternoon). This led to a happy and well motivated team who really do give it their all. All members of the team were hands on doing different duties without fuss. The food was of the highest standard with creatively thought out menus from Alex and his team in the kitchen. The Wellness centre in the basement is wonderful as is the warmed boot room. Any minor refurbishment needs of the hotel eg. bathrooms, bedroom TVs etc were less significant because the staff is so excellent. This is currently a great team and we only hope that Ski Total/Inghams pay them well and can maintain this record in future staff recruitment.
We're ski in/out junkies but the location is great - the chalet hotel is walking distance to Lech town centre but with ski gear it's easier to get the regular free bus service which stops bang outside the hotel and goes into Lech to the bigger lifts or you can walk to the nearby 2-man chair lift.
We enjoyed a Christmas day Horse drawn sleigh ride as well as carols, gluwein (and sparklers) on the terrace, 7pm pre-dinner aperitif drinks and nibbles every day and free afternoon tea of soup, savouries and cakes; tea and coffee all day. So many place we've been to don't offer this or it's extra. All in all this was a great place for a ski holiday in Lech, thanks to the staff team!