If we had known it was Ski total when we booked we would never have considered this hotel. Unfortunately we booked through "Interactive Resorts" and were never told that it was, in fact , a ski total holiday. We have previously travelled with ski total to Courchevel in 2005 and it was dreadful.
Hotel Alexandra is not a 4 star hotel. It was in fact 3 star before Ski total took it over and it is shabby, tired and falling apart. We had a faulty bath plug in our bathroom (it was impossible to drain the bath) which, even after mentioning it to the manager, was never sorted out. My husband had to prise it away with a penknife so that the water would drain away. The toilet seat was broken and the bathroom light was held together with packing tape.The bathroom tiles are lethal when wet and the carpets throughout are threadbare and dirty.
The food was OK but the complimentary wine was horrible. The wine list that you could choose to pay for was limited and expensive. The staff were generally very good but overall we were very disappointed with Chalet Hotel Alexandra.
We will go back to planning and booking our own ski holiday independently from now on and will never go with ski total again.More
- Breakfast included