Just to tell everyone that the SPA is OK and the hotel is just basic. Meaning barely OK. Starting with the logo on the roof, that could and should say the whole name "AULANKO" and not just "NKO". -> Please switch the lamps or the fuse.
Coming to the reception. It would be nice to hear that someone would say; -Good day and welcome to our hotel, how can we help you? OR Is there something else that we can do for you? That did not happen!! Coming attitude of the personnel. This is not what I would expect from a place like this. Example: There was a plate that got broken by a boy with his mother, the personnel just complained and gave the mother a reprimand that; -You could have picked up the pieces or at least told us about it.... Like no one in the restaurant didn't hear that plate got broken.
The service from the maintenance people were friendly and nice and the rooms were clean and nice as expected, except for the broken remote control for the TV set. There is though one thing that could be done better. All the trollies that are hanging around in the corridors could be taken away during lunch and break times. Meaning that people would not have to smell all the dishes and linings that are gathered during cleaning rooms.
Sorry to say but service mindset is not really where it should beat at this place. Br, Johan Halvarsson
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- Also Known As:
- Hotel Rantasipi Aulanko
- Spa Hotel Rantasipi Aulanko Finland/Haemeenlinna